2019 Nextiva Reviews & Ratings: Capterra, GetVoIP, TrustPilot
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2019 Nextiva Reviews & Ratings From Top Sources & Verified Users

If you’re on the lookout for a business VoIP phone service to streamline communications, you might want to consider Nextiva. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing.

Here’s a quick overview:

What is Nextiva?

Nextiva is a cloud-based communication and collaboration solution designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service, Nextiva now serves the leading brands in the United States.

Related: Customer Service is #1 for Nextiva. Check out the top 30 customer service tips we swear by!

2019 Nextiva Reviews and Customer Feedback

Top reviews from GetVoIP

Also, here’s why Shelby American, Inc vouches for Nextiva. Hint: Exceptional call quality and reliable service.

1) “Nextiva’s one of the best UCaaS providers we’ve seen!”

Nextiva Reviews: Customer Review 1

2) “Nextiva makes our life easier”

Nextiva Reviews: Customer Review 2

3) “We love Nextiva and I personally love my softphone!”

Nextiva Reviews: GetVoIP Review 3

4) “Great experience till date”

Nextiva Reviews: GetVoIP Review 4

5) “I would highly recommend this service”

Nextiva Reviews: GetVoIP Review 5

Top reviews from Capterra

Concordia Care Inc. loves that we’re HIPAA compliant and is a fan of the Nextiva App. See why >>

6) “Amazing service and platform”

Nextiva Reviews: Customer Review 3


– Increased business productivity, profitability and communications processes, all with one new system.
– Fast setup and quick onboarding
– Saved time and energy with the implementation from Nextiva’s service team
– Cost effective but feature-rich

Cons: None

Overall: Highly recommends Nextiva for their overall process, professionalism, and product.

7) “Nextiva made a tough transition easy”

Nextiva Reviews: Customer Review 4


– Offers a complete and fitting solution based on business needs
– Full stack solution that’s highly flexible
– Easy to master and is cost effective

Cons: Limited integrations

Overall: Happy with Nextiva’s platform, costs, functionality, and timing.

8) “Full service and software solution”

Nextiva Reviews: Capterra Review 3


– Team at Nextiva took the time to understand our business and help us work out what we needed
– Has the services we need at a price we can afford
– Easy to upgrade in the future if required


– Staff training was time consuming especially because we weren’t fully prepared for it

Overall: Once we went live with the new systems, Nextiva have continued to be responsive and helpful.

9) “A great software partnership”

Nextiva Reviews: Capterra Review 4


– Great solutions for business communications and management tools
– Service is amazing
– NextOS is advanced and powerful


– None

Overall: Once you partner with Nextiva you get the impression you’re being brought into something much bigger. It’s really exciting, and fun too.

10) “Nextiva delivered for our business”

Nextiva Reviews: Capterra Review 5


– Every call has been crystal clear, and no dropped calls
– Easy to use
– Onboarding was smooth and easy


– Small delay to port numbers

Overall: Would recommend

Top reviews from Trustpilot

Have you tried NextOS 3.0 yet? Well, the Children’s Museum of Phoenix did and this is what they think.

11) “It’s everything we need for communications!”

Nextiva Reviews: Customer Review 5

12) “A solid choice for a simple and safe UCaaS system

Nextiva Reviews: Customer Review 6

13) “A great communication tool”

Nextiva Reviews: TrustPilot Review 3

14) “Thanks to Nextiva, we’re learning more about our customers”

Nextiva Reviews: Trustpilot Review 4

15) Nextiva’s Live Chat is nicely designed, stable, and easy to learn”

Nextiva Reviews: Trustpilot Review 5

Top reviews from Fit Small Business

16) “Making the switch to Nextiva was easy”

Nextiva Reviews: Customer Review 7

17) “We reduced response times and hold times”

Nextiva Reviews: Customer Review 8

18) “Nextiva’s reporting helps us manage our staffing better”

Nextiva Reviews: FitSmallBusiness Review 3

19) “Nextiva’s reporting is incredible”

Nextiva Reviews: FitSmallBusiness Review 4

20) “Nextiva Chat makes it so much easier to talk to our customers”

Nextiva Reviews: FitSmallBusiness Review 5

Nextiva’s products and services:

Nextiva’s unique cloud solutions serve businesses of all sizes and also specifically small businesses. For example, Nextiva’s Business Communication Suite has a three-tiered pricing.

Basic (starts at $20 per month/user), Pro (starts at $25 per month/user) and Enterprise (starts at $35 per month/user.)

Our feature-rich business VoIP phone service and other cloud solutions are also ideal for:

Related: The Ultimate Business VoIP Phone System Buyer’s Guide

But wait, there’s more

While our individual products work well alone, they work even better together. How? Introducing NextOS. It’s the technology that powers our all-in-one communications platform. There’s no better place to get a pulse of your end-to-end customer journey.

Want to see what NextOS can do for you? See our bundle plans and pricing here.

Nextiva’s Business Phone System: Plans and Pricing

When it comes to choosing your business phone system, there are a number of questions you may have:

And so, to make things easier for you, our three-tiered Business Communication Suite breaks down exactly what features you’ll get on what plan.

Basic – As low as $20 per month/user

  • Unlimited calling and SMS messages/Internet faxing
  • Voicemail with email delivery + text delivery
  • Free local phone number + toll-free number
  • Keep your existing number
  • Advanced call management
  • Contact management (NEW)
  • Omnichannel support (NEW)
  • Standard reporting (NEW)

Pro – As low as $25 per month/user

  • All of the above
  • Professionally Recorded Greeting (1)
  • Nextiva mobile app (iPhone, iPad, Android) + desktop app
  • Instant messaging & presence
  • Team messaging & presence
  • Unlimited conference calls
  • Customer Surveys (NEW with Pro)

Enterprise – As low as $30 per month/user

  • All of the above
  • Website Live Chat (NEW with Enterprise)

See How Nextiva May Work for You

Choosing a whole new business phone service or communications platform is no joke. But maybe it’s time to break up with your landline especially considering how much you’ll save in terms of setup time and running costs.

Make sure you and your team truly understand how VoIP phones work and how it stacks up against landlines before you make a move.

Related: Meet our customers and see how Nextiva helps them get ahead in 2019.

Nextiva is perfect for those businesses that need a complete UCaaS solution. When you sign up, you’ll also get custom configurations and on-demand support. Beyond this, we also offer PBX SIP trunking as well as Nextiva Drive for cloud storage.

Don’t just take our word for it! See what Conan, West Coast Trial Lawyers, and Bauformat say about us.

Like what you see here? There’s more! Let’s get you started.

About the author

Yaniv Masjedi joined Nextiva in 2008 and currently serves as the Vice President of Marketing, focusing on marketing strategies and customer success. He graduated Summa Cum Laude from UCLA.

Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.

Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.