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Nextiva Reviews & Ratings From Top Sources & Verified Users

If you’re on the lookout for a business VoIP phone service to streamline communications, you might want to consider Nextiva. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing.

Here’s a quick overview:

What is Nextiva?

Nextiva is a cloud communications provider that provides top-rated business VoIP solutions. Founded in 2006 on the principle of Amazing Service, Nextiva's VoIP system powers 100,000+ brands in the United States.

Nextiva's solutions meet the needs of all kinds of businesses. Even if you're a one-person shop or if you're responsible for an enterprise with many offices, Nextiva has powerful solutions to help you work better.

The company provides cloud-based phone service, sales pipeline CRM, and team collaboration software.

Nextiva Reviews and Customer Feedback

Nextiva Named 'Best Business Phone Service'

U.S. News & World Report endorsed Nextiva as the best business phone service in 2020. Here’s why:

  • Nextiva provides an “out-of-the-box” solution for small to midsize companies
  • Our products are designed for offices and mobile workplaces
  • Nextiva lets you take your existing PBX to the cloud with SIP Trunking

Read more about why Nextiva has been rated the business phone service provider of 2020. The analysis is quite extensive. Nextiva outperformed eight top phone service providers and was rated the best overall phone service provider for businesses.

Top reviews from GetVoIP

Also, here's why Shelby American, Inc vouches for Nextiva. Hint: Exceptional customer experience and technical support.

1) “Nextiva’s one of the best VoIP providers we’ve seen!”

Nextiva Reviews: Customer Review 1

2) "We love the Nextiva system, and I personally love my softphone!"

Nextiva Reviews: GetVoIP Review 3

4) "Great experience till date."

Nextiva Reviews: GetVoIP Review 4

5) "I would highly recommend this service."

Nextiva Reviews: GetVoIP Review 5

Top reviews from G2

Nextiva has been rated the easiest VoIP provider on G2. Before we get to the verified customer reviews published about Nextiva, you should check this video review:

1) "Super reliable and amazing VoIP service for our remote team"

Super reliable VoIP service - G2 Review about Nextiva

2) "Nextiva offers fantastic phone service with a multitude of features."

Nextiva's customer support is excellent - G2 Review about Nextiva

3) "Nextiva's call center software increases productivity"

Nextiva's call center software increases productivity - G2 Review about Nextiva

Top reviews from Capterra

Concordia Care Inc. loves that we're HIPAA compliant and is a fan of the Nextiva App. See why >>

6) “Amazing service and platform.”

Nextiva Reviews: Customer Review 3


– Increased support staff productivity and better customer relations
– Fast setup and quick onboarding
– Amazing tech support from Nextiva’s service team
– Cost-effective, but feature-rich

Cons: None

Overall: Highly recommends Nextiva for their overall ease of use and customer support.

7) “Nextiva's support team made a tough transition easy.”

Nextiva Reviews: Customer Review 4


– Offers a complete solution based on a business owner's needs
– Full-stack solution that’s highly flexible
– Easy to use and cost-effective

Cons: Limited integrations

Overall: Happy with Nextiva’s platform, costs, functionality, and timing.

8) "Full service and software solution."

Nextiva Reviews: Capterra Review 3


– The Nextiva sales team took the time to understand our business and help us work out what we needed
– Has the services we need at a price we can afford
– Easy to upgrade in the future if required


– Staff training was time-consuming especially because we weren’t fully prepared for it

Overall: Even after implementation, Nextiva continues to be responsive and helpful.

9) "A great software partnership!"

Nextiva Reviews: Capterra Review 4


– Great solutions for business communications and office enterprise tools
– Customer support is amazing
– NextOS is advanced and powerful


– None

Overall: Once you partner with Nextiva, you get the impression you’re being brought into something much bigger. It’s really exciting and fun too.

10) "Nextiva delivered for our business."

Nextiva Reviews: Capterra Review 5


– All phone calls have been crystal clear — no call drops
– Easy to use
– Onboarding was smooth and easy


– Small delay to port numbers

Overall: Would recommend

Top reviews from Trustpilot

Have you tried Nextiva yet? Well, the Children’s Museum of Phoenix did, and this is what they think.

11) “It’s everything we need for business communications!”

Nextiva Reviews: Customer Review 5

12) “A solid choice for a simple and safe VoIP system.

Nextiva Reviews: Customer Review 6

13) "A great communication tool!"

Nextiva Reviews: TrustPilot Review 3

14) "Thanks to Nextiva, we're learning more about our customer relations."

Nextiva Reviews: Trustpilot Review 4

Nextiva’s products and services:

Nextiva’s proven cloud phone system is ideal for companies of all sizes. For example, Nextiva provides flexible pricing options, attractive discounts for volume, and month-to-month payment options.

Our feature-rich business VoIP phone service and other cloud solutions are also ideal for:

Related: The Ultimate Business VoIP Phone System Buyer's Guide

But wait, there’s more

While our products work well alone, they work even better together. How? Introducing NextOS. It’s the technology that powers our all-in-one communications platform. There’s no better place to get a pulse of your customer experience.

Want to see what Nextiva can do for you? See our plans and pricing.

Nextiva’s Business Phone System: Plans and Pricing

When it comes to choosing your business phone system, there are several questions you may have:

And so, to make things easier for you, our four-tiered pricing breaks down exactly what features you’ll get on what plan.

Essential - As low as $18.95 per month/user

  • Unlimited calling and SMS messages/Internet faxing
  • Voicemail with email delivery + text delivery
  • Free local phone number + toll-free number
  • Call forwarding
  • Auto attendant
  • Numer porting
  • Advanced call management

Professional - As low as $22.95 per month/user

  • All of the above
  • Professionally Recorded Greeting (1)
  • Nextiva mobile app
  • Instant messaging & presence
  • Team messaging & presence
  • Conference bridge and unlimited conference calls
  • Customer Surveys (NEW with Pro)

Enterprise - As low as $32.95 per month/user

  • All of the above
  • Call recording
  • Website Live Chat (NEW with Enterprise)

Ultimate - Starts from $57.95 month/user

  • All of the above
  • Sales productivity & pipeline management
  • Service productivity & ticket management
  • Automated surveys
  • Customer journey analytics

See How Nextiva May Work for You

Choosing a whole new business phone service is no joke. But maybe it’s time to break up with your landline, especially considering how much you’ll save in terms of setup time and upfront costs.

Make sure you and your team truly understand how VoIP works and how it stacks up against landlines before you make a move.

Nextiva is perfect for those businesses that need a complete UCaaS solution. When you sign up, you'll also get custom configurations and on-demand support. Beyond this, we also offer PBX SIP trunking as well.

Don’t just take our word for it! See more Nextiva reviews from Conan, West Coast Trial Lawyers, and Bauformat.

Like what you see? There's more! Let's get you started.

About the author

Gaetano DiNardi is the Director of Demand Generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker and Outside of marketing, Gaetano is an accomplished music producer and songwriter - he’s worked with major artists like Fat Joe, Shaggy and loves making music to stay turbocharged. To get in touch, follow him on LinkedIn.