2019 Nextiva Reviews & Ratings: Capterra, GetVoIP, TrustPilot
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2019 Nextiva Reviews & Ratings From Top Sources & Verified Users

If you’re on the lookout for a business VoIP phone service to streamline communications, you might want to consider Nextiva. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing.

Here’s a quick overview:

What is Nextiva?

Nextiva is a VoIP service provider that offers business VoIP and call center and contact center solutions. Founded in 2006 on the principle of Amazing Service, Nextiva’s VoIP system powers 100,000+ brands in the United States.

Related: Customer Service is #1 for Nextiva. Check out the top 30 customer service tips we swear by!

2019 Nextiva Reviews and Customer Feedback

Top reviews from GetVoIP

Also, here’s why Shelby American, Inc vouches for Nextiva. Hint: Exceptional customer experience and technical support.

1) “Nextiva’s one of the best VoIP providers we’ve seen!”

Nextiva Reviews: Customer Review 1

2) “Nextiva makes our life easier.”

Nextiva Reviews: Customer Review 2

3) “We love the Nextiva system, and I personally love my softphone!”

Nextiva Reviews: GetVoIP Review 3

4) “Great experience till date.”

Nextiva Reviews: GetVoIP Review 4

5) “I would highly recommend this service.”

Nextiva Reviews: GetVoIP Review 5

Top reviews from Capterra

Concordia Care Inc. loves that we’re HIPAA compliant and is a fan of the Nextiva App. See why >>

6) “Amazing service and platform.”

Nextiva Reviews: Customer Review 3

Pros:

– Increased support staff productivity and better customer relations
– Fast setup and quick onboarding
– Amazing tech support from Nextiva’s service team
– Cost-effective, but feature-rich

Cons: None

Overall: Highly recommends Nextiva for their overall ease of use and customer support.

7) “Nextiva’s support team made a tough transition easy.”

Nextiva Reviews: Customer Review 4

Pros:

– Offers a complete solution based on a business owner’s needs
– Full-stack solution that’s highly flexible
– Easy to use and cost-effective

Cons: Limited integrations

Overall: Happy with Nextiva’s platform, costs, functionality, and timing.

8) “Full service and software solution.”

Nextiva Reviews: Capterra Review 3

Pros:

– The Nextiva sales team took the time to understand our business and help us work out what we needed
– Has the services we need at a price we can afford
– Easy to upgrade in the future if required

Cons:

– Staff training was time-consuming especially because we weren’t fully prepared for it

Overall: Even after implementation, Nextiva continues to be responsive and helpful.

9) “A great software partnership!”

Nextiva Reviews: Capterra Review 4

Pros:

– Great solutions for business communications and office enterprise tools
– Customer support is amazing
– NextOS is advanced and powerful

Cons:

– None

Overall: Once you partner with Nextiva, you get the impression you’re being brought into something much bigger. It’s really exciting and fun too.

10) “Nextiva delivered for our business.”

Nextiva Reviews: Capterra Review 5

Pros:

– All phone calls have been crystal clear — no call drops
– Easy to use
– Onboarding was smooth and easy

Cons:

– Small delay to port numbers

Overall: Would recommend

Top reviews from Trustpilot

Have you tried NextOS 3.0 yet? Well, the Children’s Museum of Phoenix did, and this is what they think.

11) “It’s everything we need for business communications!”

Nextiva Reviews: Customer Review 5

12) “A solid choice for a simple and safe VoIP system.

Nextiva Reviews: Customer Review 6

13) “A great communication tool!”

Nextiva Reviews: TrustPilot Review 3

14) “Thanks to Nextiva, we’re learning more about our customer relations.”

Nextiva Reviews: Trustpilot Review 4

15) Nextiva’s Live Chat is nicely designed, stable, and easy to use.”

Nextiva Reviews: Trustpilot Review 5

Top reviews from Fit Small Business

16) “Making the switch to Nextiva was easy.”

Nextiva Reviews: Customer Review 7

17) “We reduced response times and hold times.”

Nextiva Reviews: Customer Review 8

18) “Nextiva’s reporting helps us manage our staffing better.”

Nextiva Reviews: FitSmallBusiness Review 3

19) “Nextiva’s reporting is incredible!”

Nextiva Reviews: FitSmallBusiness Review 4

20) “Nextiva Chat makes it so much easier to talk to our customers.”

Nextiva Reviews: FitSmallBusiness Review 5

Nextiva’s products and services:

Nextiva’s unique VoIP phone system is for everyone and also specifically, small businesses. For example, Nextiva’s Business Communication Suite has three-tiered pricing.

Basic (starts at $20 per month/user), Pro (starts at $25 per month/user) and Enterprise (starts at $35 per month/user.)

Our feature-rich business VoIP phone service and other cloud solutions are also ideal for:

Related: The Ultimate Business VoIP Phone System Buyer’s Guide

But wait, there’s more

While our products work well alone, they work even better together. How? Introducing NextOS. It’s the technology that powers our all-in-one communications platform. There’s no better place to get a pulse of your customer experience.

Want to see what NextOS can do for you? See our bundle plans and pricing here.

Nextiva’s Business Phone System: Plans and Pricing

When it comes to choosing your business phone system, there are several questions you may have:

And so, to make things easier for you, our three-tiered pricing breaks down exactly what features you’ll get on what plan.

Basic – As low as $20 per month/user

  • Unlimited calling and SMS messages/Internet faxing
  • Voicemail with email delivery + text delivery
  • Free local phone number + toll-free number
  • Call forwarding
  • Auto attendant
  • Numer porting
  • Advanced call management

Pro – As low as $25 per month/user

  • All of the above
  • Professionally Recorded Greeting (1)
  • Nextiva mobile app
  • Instant messaging & presence
  • Team messaging & presence
  • Conference bridge and unlimited conference calls
  • Customer Surveys (NEW with Pro)

Enterprise – As low as $30 per month/user

  • All of the above
  • Call recording
  • Website Live Chat (NEW with Enterprise)

See How Nextiva May Work for You

Choosing a whole new business phone service is no joke. But maybe it’s time to break up with your landline, especially considering how much you’ll save in terms of setup time and upfront costs.

Make sure you and your team truly understand how VoIP phones work and how it stacks up against landlines before you make a move.

Related: Meet our customers and see how Nextiva helps them get ahead in 2019.

Nextiva is perfect for those businesses that need a complete UCaaS solution. When you sign up, you’ll also get custom configurations and on-demand support. Beyond this, we also offer PBX SIP trunking as well as Nextiva Drive for cloud storage.

Don’t just take our word for it! See more Nextiva reviews from Conan, West Coast Trial Lawyers, and Bauformat say about us.

Like what you see here? There’s more! Let’s get you started.

About the author

Yaniv Masjedi serves as Nextiva's CMO. An avid reader and lover of all things marketing, leadership, and personal growth, Yaniv is obsessed with creating strategies that drive awareness, strengthen brands, and create customer-centric culture. To get in touch, follow Yaniv on LinkedIn.
 

Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.