Social media and online reviews have given your customers unprecedented abilities to complain about your business in front of the world. While that may sound like a bad thing, hearing the hard truth about your business via customer complaints can actually benefit you in the long run. What do customers complain about most—and what can you learn from it?
Poor customer service is the top cause of customer complaints, a study by Corra reports. More than half (52 percent) of survey respondents say they would complain about a service issue, 31.4 percent about a product problem, and 16.6 percent about a policy issue.
Chief among the specific service issues that motivate complaints are rude customer service reps, poor service at a store, uninformed customer service reps and slow service at check-in.