What is a voip phone

What Is a VoIP Phone & How Does It Work?

By August 17, 2018 No Comments

‘VoIP’ has become a buzzword when talking about about business telephones of late. But VoIP is more than just a funny sounding acronym; it represents a huge step forward in business telephone communications.

This article will help you learn more about the many choices when it comes to VoIP, and give you the information you need to make decisions for choosing the best VoIP phone service for your company. To quickly navigate to the section you need, click your preferred option below:

How to Use Customer Feedback

How to Use Customer Feedback to Drive Meaningful Business Changes

By August 14, 2018 No Comments

Change is a vital part of any business’ success and growth. Regardless of how many ideas you generate in-house, however, you can target ideas more precisely when you introduce the customer voice into the mix.

To improve your current products or services, or if you’re ready to branch out into new areas, consider the following ideas to avail yourself of knowledge gleaned from real-life customer experiences.

call data

The Mysteries of Your Call Data

By August 13, 2018 No Comments

Your call data can provide you with the insights you need to understand how your company is truly doing. A company’s phones are often the beating heart of their operations. Any service or communication centric company relies upon their phones to make sales, connect with vendors, chat with clients, and assist customers with any troubles they may come across.