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[Report] Benchmarking Contact Center Efficiency: Key Metrics and Best Practices

Build Amazing
Customer Experiences

Transform customer experience on a Unified Customer Experience Management
platform designed to help you acquire, retain, and grow your customers.

GROW CUSTOMER LIFETIME VALUE

Engage customers anywhere, anytime, across any channel with personalized, context-driven support.

OPERATE MORE EFFICIENTLY

Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition.

MAXIMIZE TECHNOLOGY INVESTMENTS

Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration.

Trusted by innovators and forward-thinking companies:

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TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

G2 Leader in 30+ Categories

2024 Winter Leader

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Meet Nextiva

Nextiva’s AI-powered Unified-CXM platform
delivers personalized experiences
throughout the entire customer journey.

Unify All Customer Interactions

Meet customers where they are and serve them through any channel: Voice, Live Chat, Messaging Apps, SMS, Email, Social, Reviews, Video.

Learn more

End-to End Customer Journey Orchestration

Our patented customer journey orchestration provides teams with real-time actionable customer insight, enabling the automation of key business workflows.

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Modern Contact Center

Future-proof your customer experience with an open architecture and a powerful workflow engine, powered by embedded AI to design and optimize customer journeys from day one.

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Real Time Insight

Deepen relationships with customer intelligence. Equip teams with real time customer insight and sentiment about your customers.

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Pre-Built AI and Automation

Realize immediate value with Al-powered capabilities that are easy to deploy, quick to scale and can be optimized over time. 

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Workforce Engagement Management

Built-in automations and tools that simplify management, reduce agent fatigue and increase retention. Connect customer-facing employees with back office teams on a unified platform boosting productivity.

Learn more

How it works

1

Be on every channel where you customers are

2

Engage with customers in one unified platform, with access to real time actionable insights from all data sources.

3

Deliver better outcomes to drive business performance

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Why Nextiva

An integrated solution that drives
competitive advantage in CX.

Unified Platform

Seamless interactions and conversations across all traditional, digital and social channels

Personalized customer journey and cross-channel dialogue enhances the customer experience

Unified internal interfaces across customer-facing functions

AI & Automation

Customer interaction data connected across channels for 360 degree view in real time

Intelligent automation that’s easy to deploy, control, and optimize

Optimize customer journeys with AI to deliver immediate value

Future-Ready

Open platform built on REST APIs enables continuous innovation, infinite scalability

Global services architecture is secure, compliant and eliminates planned downtime

Cloud native, deployable in hybrid and private environments for deep regulatory requirements

Say goodbye to siloed solutions and get started with the unified customer experience platform.

The stakes for a superior customer experience
have never been higher.

(PWC: Experience is everything. Get it right.)
Companies with the highest customer satisfaction scores return double the shareholder value and 3x higher growth than their peers.
Man wonders if you understand his preferences and needs. Nextiva helps you anticipate customer needs.
(Deloitte)
Increasing customer retention rates by 5% can increase profits by as much as 95%, but 1 in 3 consumers say they would stop doing business with a brand they loved after one bad experience.
(PWC: Experience is everything. Get it right.)
Companies that lead with employee experience develop more successful innovations, see twice the revenue growth and have Net Promoter Scores (NPS) that are 2x as high as their peers.
(Invesp)
The payouts for valued, great experiences are tangible: up to a 16% price premium on products and services, plus increased loyalty.

The world’s best businesses deliver amazing experiences using Nextiva

860M+

Customers

471

Stores

Read the case study
Ikea Logo

21M+

Customers

40%

Cost Reduction

Read the case study
Tata Play

1.7B+

Parcels/Year

40%

Cost Reduction

Read the case study
DHL Logo

12,000

Locations

120

Countries

Read the case study
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The San Antonio Spurs Partner with Nextiva

550+

Bakery Locations

Read the case study
Nothing Bundt Cakes

I’m a big fan of Nextiva.

Steve Wozniak

Co-founder at Apple

Let’s talk about how to build great customer journeys together.

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Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Trusted by millions
of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak







We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our
Privacy Policy.