Make every restaurant guest
feel like a regular.
Hosts, managers, and staff manage reservations, calls, and guest messages in one place — so guests get quick responses and tables stay full.
Stop losing revenue during peak hours.
43% of restaurant inquiries go unanswered, costing the average restaurant up to $292,000 annually. XBert AI books reservations, handles takeout orders, manages catering requests, and routes VIP guests to your team. Your staff stays focused on service while AI handles the volume.
Maria Gonzalez called to book a dinner reservation for 4 guests. Confirmed for 7:15pm tonight. One guest has a severe nut allergy — kitchen team flagged. No deposit required.
Your team stays on the floor
During the rush, AI handles incoming calls so your staff focuses on the guests in front of them. No more running to the phone mid-service.
Catering and large parties, captured
Private dining requests, event inquiries, and catering quotes handled automatically. No missed revenue because the line was busy.
Reservations that book themselves
AI takes reservation calls, confirms dietary needs, and books tables without your staff picking up the phone.
Works with Square, Salesforce, and more
Connects with your CRM, forms, and business tools through native and Zapier integrations. No rip and replace.
Works with your restaurant's favorite tools
The numbers behind modern restaurants.
Of calls to small businesses go unanswered. For restaurants, every missed call is a missed table.
Forbes, 2024Customers will leave a brand they love after just one bad experience.
PwCMore per order from phone customers ($48 avg vs. $41 online), and 2.3x more likely to become repeat customers.
ActiveMenusOf consumers say speed of response is important when deciding which company to buy from.
AccentureOf callers who reach voicemail won't leave a message. They choose a competitor instead.
ForbesOf customers buy from the first business that responds to their inquiry.
MIT Lead Response StudyOf U.S. restaurants were not profitable in 2025, making every missed call even more costly.
National Restaurant Association, 2025Of organizations now use AI in at least one business function, up from 72% in 2024.
McKinsey, 2025XBert AI handles real restaurant conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert handles guest inquiries across every channel, booking reservations, processing takeout orders, and routing VIP requests and large-party bookings to your team by priority.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your guest data stays safe, payment processing stays secure, and you stay in control.
99.999% Uptime — Even During the Rush
Your phone system stays up when it matters most. Nextiva's enterprise-grade network runs on redundant data centers so you never miss a reservation, even on your busiest Saturday night.
Secure payments, built in
Take deposits for large parties and catering orders over the phone with PCI-DSS certified payment processing. Customer card data is encrypted end-to-end.
Every Order on Record
Automatic call recording protects you from order disputes and helps train new staff. SOC 2 audited infrastructure means your data is handled with enterprise-grade security.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your restaurant communications.
Every feature your restaurant needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text guests reservation confirmations from your restaurant's number.
Auto Attendant & IVR
Route callers to reservations, catering, or the manager on duty.
Call Flow Builder
Design routing with service hours, lunch vs. dinner, and priority rules.
Voicemail Transcription
Read voicemails as text during the rush instead of listening to messages.
Mobile App
Your restaurant's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to the manager's cell when the front desk is busy.
Caller ID
Show your restaurant's name on every outbound call.
Call Recording
Record inbound and outbound calls to resolve order disputes and train new staff.
AI Transcription
Every call transcribed and searchable for order accuracy and training.
Conversation History
Full guest communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between front-of-house, kitchen, and management.
Video Conferencing
Video meetings for multi-location manager check-ins and vendor calls.
File Sharing
Share menus, event contracts, and catering quotes in any conversation.
Conference Calling
Multi-party calls for vendor coordination and franchise meetings.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, books reservations, and handles takeout orders.
Call Summaries
AI-generated recaps with reservation and order details after every call.
Smart Routing
AI routes calls to reservations, catering, or the manager by request type.
Sentiment Analysis
Detect guest frustration or urgency in real time so your team can respond.
Automated Follow-ups
Reservation confirmations and review requests sent automatically.
Voice Analytics
Track call volume, missed calls, and reservation booking rates.
Call Pop
See guest details and past orders the moment the phone rings.
Number Porting
Bring your existing restaurant number to Nextiva with zero downtime.
Frequently Asked Questions
Can AI actually take restaurant reservations over the phone?
Yes. Nextiva’s AI agent answers on the first ring, checks availability in real time, books reservations, and sends confirmation texts to guests. It handles the routine so your staff can focus on the dining room. For complex requests (large parties, special events), AI routes the call to a team member.
Will AI work with my POS system like Toast or Square?
Nextiva connects with thousands of business tools through Zapier, including restaurant platforms like Toast (via ToastWorx) and Square. For native integrations, Nextiva works directly with Google Workspace, HubSpot, Salesforce, and Zendesk. Our team can help you set up the right workflows during onboarding.
What happens when AI can't handle a call?
AI recognizes when a caller needs a human — complaints, large event bookings, or anything outside routine questions. It instantly routes those calls to the right team member with full context, so the caller never has to repeat themselves.
How long does it take to set up Nextiva for my restaurant?
XBert’s AI receptionist can be configured in under an hour — you provide your menu info, hours, reservation policies, and the AI starts handling calls. Number porting runs in parallel and typically completes within one to two weeks. No new hardware is required.
Can I keep my current restaurant phone number?
Absolutely. We port your existing number to Nextiva at no additional cost. During the transition, there’s zero downtime — calls continue flowing to your restaurant without interruption.
How does Nextiva help with online reviews and reputation?
Nextiva monitors Google, Yelp, TripAdvisor, and other review sites from a single inbox. You get instant alerts for new reviews and can respond directly from the platform. AI can draft responses to positive reviews, and you can personally handle anything that needs a human touch.
Is this affordable for a single-location restaurant, or is it only for chains?
Nextiva serves restaurants of every size, from single-location independents to franchises with hundreds of locations. Nothing Bundt Cakes, with over 270 franchise locations, standardized their communications on Nextiva. Plans are straightforward with no hidden fees, and the AI receptionist starts at $99/month.
See how Nextiva works for your restaurant.
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Rated by 8,000+ verified customers on Trustpilot
Businesses trust Nextiva for their communications
The Nextiva quality has been excellent. We haven't had any issues. I can manage call flows and update voicemails directly from my cell phone via the Nextiva app.
