AI Receptionist ROI Calculator
See the value XBert® AI receptionist provides businesses like yours.
Your Business Data
Total volume XBert would manage 24/7.
The loaded cost of your human time.
When your staff starts to burn out/lose focus.
Cost Comparison
Human Employee Cost
$3,900.00
Monthly payroll cost (includes 25% overhead)
XBert AI Receptionist
$500.00
$99 minimum (up to 99 calls), then $0.99 per call
Total Estimated Annual Savings
$40,800.00
The money you save by choosing XBert’s pricing model over human labor costs.
1. Staffing Needs
2. Cost Per Call Comparison
3. Monthly Cost Comparison
4. Annualized Cost Comparison
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AI Receptionists Help Businesses Thrive
Businesses are in the middle of a CX revolution, and AI is leading the charge.
You might think the only great customer experience is delivered by a human. But this idea is quickly becoming obsolete, and no business can afford to be left behind. In fact, our research has shown that 92% of companies have already adopted AI for customer experience. And the front desk? It’s no longer a fixed, full-time position. It’s an opportunity for automation.
Nextiva XBert is a leading AI receptionist because it’s always available, never takes sick leave, and delivers consistent service across every interaction. They never miss incoming calls, carry on natural conversations, answer questions, capture leads, and escalate complex issues to the right humans, all without dropping the ball or taking a single break.
Why hire another agent when an AI receptionist can do the same job (and more) for a fraction of the cost?
These AI agents are purpose-built to scale, unlocking automation without sacrificing the human touch.
Read on to learn how you can add an AI receptionist to your company.
The Real Cost of Live Receptionists
On paper, a live receptionist might cost $38,000–$60,000 in salary per year.
But what’s the real cost? It’s much higher:
Staffing costs beyond salary
Hiring isn’t a one-and-done cost. Each new receptionist comes with onboarding, training, and overhead expenses. Office space, equipment, and management time also add to the costs.
And what happens when your receptionist is out sick or on vacation? You either scramble for backup, pay overtime, or let customer experience suffer.
“What’s the real cost of a receptionist who calls out sick?”
What Exactly Is an AI Receptionist?
An AI receptionist isn’t a glorified voicemail system. It’s an intelligent virtual agent that:
Unlike a traditional IVR that can be robotic, an AI receptionist feels conversational and personalized. It’s not a replacement for your team, it’s a force multiplier that frees your people to focus their time on growing the business.
These AI agents deliver measurable improvements in routing, satisfaction, and responsiveness while cutting costs. It’s one of the clearest examples of AI automation benefits in customer experience.
Calculate Your ROI: The AI Receptionist Savings Formula
The easiest way to understand the value of an AI receptionist is to look at the return on investment (ROI).
(Human Agent Cost – AI Receptionist Cost) ÷ AI Receptionist Cost = ROI
Let’s say you have three full-time receptionists:
- Salary + benefits: $60,000 × 3 = $180,000
- Office, equipment, and training: $15,000/year
Total cost: $195,000/year
By switching to XBert, you pay approximately $3/hour or $26,280/year for equivalent call coverage.
ROI = ($195,000 – $26,280) ÷ $26,280 = 642% ROI
Most companies recover their AI investment in under 3 months.
Factors that affect ROI
Not every business is the same, so savings may vary depending on:
Use our interactive ROI calculator to estimate your potential savings. This cost savings calculator makes it easy to visualize the overhead you could eliminate by switching to automation.
How Real Businesses Save with XBert
Businesses across industries are cutting costs whileand improving customer experience with AI-powered receptionists.
And it’s not just cost savings:
84% of mature AI adopters report high value from their investments (Nextiva CX Trends, 2025)
AI Receptionist vs. Human Receptionist
AI Receptionist FAQs
Many business owners have valid concerns. Let’s address the big ones.
Will an AI voice agent annoy my customers?
An AI voice agent will not annoy your customers. It understands the context of previous conversations, speaks naturally, and never traps calls in endless menus. Plus, it knows when to hand things off to a real person for a seamless experience.
What if an AI receptionist misunderstands the caller?
It’s understandable to wonder if an AI receptionist might misunderstand a caller. XBert uses intent detection and real-time sentiment analysis to continuously improve understanding. It learns over time and is fine-tuned by your own team.
How do I ensure a smooth handoff?
Ensuring a smooth handoff is crucial to maintaining customer trust. 98% of CX leaders say smooth AI-to-human handoffs are critical (Nextiva CX Trends, 2025). XBert preserves all prior context so your agents can pick up exactly where the AI left off.
The information, data, and cost-saving estimates provided by this tool are for general informational purposes only and are based on assumptions, industry averages, publicly available data, and user inputs at the time of calculation. Actual results may vary depending on a variety of factors, including but not limited to specific industry conditions, job complexity, geographic location, organizational structure, and the actual implementation of AI solutions.
This tool does not guarantee or make any claims regarding the accuracy, completeness, or applicability of the results. The cost savings calculations should not be relied upon as financial or business advice. Further, the use of AI technologies, like any operational change, comes with its own set of challenges, limitations, and ethical considerations, which are not fully captured by this tool. Users should consult with their own legal, financial, and human resources professionals before making any decisions related to workforce planning, compensation, or AI adoption.