Payment Assist

Elevate customer trust with
secure payment agent assist

PCI-certified payments made easy.

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Reliable.
Compliant.
Secure.

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Solution

Effortless payments. Security your customers trust.

Build trust with customers, and ensure you’re in compliance when taking credit card payments.

Technology

Ensure privacy during transactions by connecting customers with secure payment processing over IVR.

PCI certified

Nextiva’s secure payment agent assist is PCI certified, keeping your business compliant and risk-free.

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Protect data. Gain trust.

Agent to payment handoff

Automated handoff from agent to IVR

Secure transaction

Standard touch-tone inputs for customer interaction

Reconnection

Automatic return to agent after CC transaction is complete

Single screen

Agents can view everything from a single screen

Secure Gateway

PCI-compliant connection to credit card gateway

Progress Alerts

Dynamic agent screen updates indicating customer progress with IVR

Nextiva Capture

PCN (Payment Confirmation Number) captured by Nextiva

CRM Update

Optional PCN number update to CRM record

PCI DSS Certified

  • Checkmark in a circle icon Secure payment agent assist is completely customizable using our workflow engine.
  • Checkmark in a circle icon Agent never sees or hears the credit card number.

Integrations

  • Checkmark in a circle icon Nextiva integrates with various credit card gateways.
  • Checkmark in a circle icon We are not a credit card processor, you still use your bank’s credit card processing service.

Payment processing capabilities

Secure payments with data loss prevention

SPAA DLP Overview:

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Secure payment agent assist DLP is enabled by several state machine actions using the Nextiva workflow engine

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DLP Functions are enabled for systems equipped for SPA

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SPAA SLP uses AES encryption

DLP can also be used for:

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Redaction of voice recordings

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Redaction of transcriptions

DLP-Based workflow functions

Workflow Engine SPAA DLP example

Typical SPAA scenario

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This is an example workflow for a typical Secure Payment Agent Assist (SPAA) scenario

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Here you can see one of the steps in the workflow is to “Collect PAN” (Primary Account Number)

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When you expand that step in the workflow engine, you can see the actions associated with this step

Payment verification

SPAA DLP detail: collect Primary Account Number (PAN) logic step

DLP detail

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Here when the “Collect PAN” logic step is expanded, you can see three state machine actions. We will concentrate here on:

Play & Collect digits

SPAA DLP “Play & Collect Digits” workflow action

Collect PAN detail

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In an SPAA-enabled system, the “Data Loss Prevention” (DLP) function is available

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In the Drop-down you set DLP to “True” or “False”

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When set to “True” AES encryption is used for the digits collected

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When set to “True” no data is saved in DB or logs (nowhere it can be seen)

Play & Collect digits

SPAA DLP “Save Variable” workflow action

Save variable action

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Here, the “Save Variable” workflow action is named as “PAN” indicating its use in saving credit card data

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For SPAA, the “Data Loss Prevention” (DLP) is available

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In Drop-down DLP set to “True” or “False”

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If “True,” AES encryption used for saved data

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If “True,” no data is saved in DB or logs (won’t be “seen”)

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Temp. buffer evoked by downstream action (e.g., pass data to payment gateway)

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Can use to save data collected in other ways like API or data dip

Save Variable
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Additional SPAA

Incoming voice channel

  • Checkmark icon Uses secure real-time transport protocol (SRTP)
  • Checkmark icon Uses the AES block cipher

DTMF encapsulation

  • Checkmark icon Uses RFC-2833
  • Checkmark icon Transport: HTTPS

CC Gateway connection

  • Checkmark icon Uses RFC-2833
  • Checkmark icon Transport: HTTPS

Nextiva already serves 1 million+ users.

Connect your business communication on one app.

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We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our
Privacy Policy.