Icon Image Nextiva Platform Library

Amazing features.
Powerful experiences.
Better CX.

All Videos (52)

Search and fitler by category

All Use Case (6)

Key features and capabilities

AI Compliance Scorecarding

Explore how Nextiva Contact Center’s AI scorecarding solutions can enhance compliance and streamline operations in your contact center.

Learn more

Automatic language detection

Discover how Nextiva Contact Center’s smart routing with language detection technology can enhance your customer service experience.

Learn more

Live transcription summary

Improve call management with instant transcription and summarization. Make every conversation count and save time on every call.

Learn more

Redaction in communications

Improve privacy in your contact center with Nextiva’s secure communication and redaction tools. Enhance customer trust and data security.

Learn more

Work item profanity detection

Ensure safer customer interactions with Nextiva Contact Center’s advanced profanity detection. Elevate your service experience today.

Learn more

Split Recording & AI Integration

Improve call management with AI and split recording at Nextiva Contact Center. Explore advanced solutions for efficient business communication.

Learn more

Intelligent Routing (4)

Key features and capabilities

Intelligent routing algorithms

Discover how Nextiva Contact Center uses smart routing algorithms to enhance call management efficiency for better customer service experiences.

Learn more

Intelligent Routing Features

Improve customer satisfaction with Nextiva Contact Center’s smart routing. Discover seamless call management for effective communication solutions.

Learn more

Skill-based routing

Route incoming customer requests and inbound calls effectively and efficiently. Tips to use intelligent case routing.

Learn more

In-queue sidebar

Route incoming customer requests and inbound calls effectively and efficiently. Tips to use intelligent case routing.

Learn more

Agent Tooling (12)

Key features and capabilities

Agent assist integrations

Enhance your customer service with Agent Assist integrations at Nextiva Contact Center. Streamline operations and boost agent productivity.

Learn more

Agent Shopping Tools

Improve customer experience with Nextiva Contact Center’s agent shopping tools. Streamline operations and boost agent productivity.

Learn more

Disposition timers guide

Enhance call center operations with auto disposition timers. Improve contact center agent productivity and customer satisfaction.

Learn more

Cherry Picking Alternative

Enhance your customer service experience with Cherry Picking Tools from Nextiva Contact Center. Ideal for business leaders seeking efficiency.

Learn more

Integrate company directory

Discover how Nextiva Contact Center can streamline your business communication. Explore our guide for enhanced connectivity solutions.

Learn more

Gamification & Widgets

Boost agent productivity with Nextiva Contact Center’s gamification & widgets. Enhance inbound/outbound call handling and automation in your CCaaS.

Learn more

CRM mapping & synchronization

Discover how Nextiva Contact Center’s efficient CRM mapping and synchronization solutions can streamline your business operations.

Learn more

CTI & CRM integrations

Improve your inbound and outbound call center operations with Nextiva Contact Center’s CTI & CRM integrations. Boost automation and trust in CCaaS.

Learn more

Disposition & Wrap-Up Timers

Boost your contact center’s efficiency with Nextiva’s Disposition & Wrap-Up Timers. Enhance agent productivity and customer service quality.

Learn more

Dynamic agent scripting

Improve call efficiency with dynamic agent scripting in Nextiva Contact Center. Elevate customer service and streamline operations.

Learn more

AI knowledge base

Elevate customer service with AI-powered knowledge bases. Discover how generative AI is transforming information access.

Learn more

Secure Payment Assistance

Ensure transaction security with our digital payment assistant. Streamline processes while maintaining high security standards.

Learn more

Outbound (4)

Key features and capabilities

Dialing mode options

Discover how Nextiva Contact Center optimizes call handling with various dialing modes, enhancing customer service and agent efficiency.

Learn more

DID number management

Streamline DID number management with Nextiva Contact Center, enhancing business communication and client satisfaction. Ideal for leaders seeking reliability.

Learn more

Lead Filtering & Prioritization

Improve your customer engagement with Nextiva Contact Center’s lead prioritization solutions, optimizing your business communication efficiently.

Learn more

TCPA Compliance Guide

HiDiscover how Nextiva Contact Center helps safeguard your operations with TCPA compliance strategies, enhancing customer trust and operational safety.

Learn more

WEM Aspect (5)

Key features and capabilities

Digital Supervisory Support

Elevate your team’s efficiency with Nextiva Contact Center’s digital supervisory tools. Streamline operations for optimal productivity and service.

Learn more

Monitoring & Coaching Tools

Unlock better team performance and customer satisfaction with Nextiva Contact Center’s coaching tools. Elevate agent skills effectively.

Learn more

Quality monitoring & coaching

Elevate your team’s efficiency using Nextiva Contact Center’s quality monitoring tools. Improve customer service & agent productivity.

Learn more

Supervisor Quality Surveys

Improve team performance with Nextiva Contact Center’s tailored surveys. Enhance quality management and supervisor feedback efficiently.

Learn more

Workforce scheduling solutions

Optimize your team’s productivity with Nextiva Contact Center’s efficient scheduling solutions. Perfect for businesses seeking streamlined operations.

Learn more

Analytics (5)

Key features and capabilities

Workitem search analytics

Discover how Nextiva Contact Center enhances workitem search analytics, boosting efficiency and support quality for businesses. Explore solutions now.

Learn more

BigQuery & Data Studio

Unlock superior customer service with Nextiva Contact Center, integrating BigQuery & Data Studio for insightful analytics and improved satisfaction.

Learn more

Templated CX reports

Create insightful and accurate custom reports for your contact center by agent, team, or campaign. Learn how to use existing data to deliver new insights.

Learn more

Customizable Analytics Widgets

Elevate your customer service using Nextiva Contact Center’s analytics widgets. Gain insights and improve satisfaction efficiently.

Learn more

Supervisory dashboards live

Understand what’s working (and not) within the contact center with a supervisory contact center dashboard. Key insights to track.

Learn more

Journey Orchestration (5)

Key features and capabilities

Bot-agent workflow journeys

Enhance customer experience using bot-agent workflows with Nextiva Contact Center. Discover seamless support solutions for modern businesses.

Learn more

Visitor outreach supervision

Leverage auto dispositions for streamlined call center workflows. Enhance efficiency and customer interactions.

Learn more

IVR integration options

Discover how Nextiva Contact Center enhances business efficiency with advanced IVR integration options for seamless customer service solutions.

Learn more

Journey orchestration overview

Elevate your customer service with Nextiva Contact Center. Discover seamless journey orchestration to improve satisfaction and loyalty.

Learn more

Journey orchestration engine

Elevate your service with Nextiva Contact Center. Discover how journey orchestration improves customer satisfaction and team performance.

Learn more

Architecture (3)

Key features and capabilities

Edge server architecture

Elevate your customer service with Nextiva Contact Center’s edge server architecture for improved reliability. Explore the future of contact centers.

Learn more

Disaster recovery solutions

Uphold enterprise-grade high availability and service levels with a geographically diverse communications platform as part of Nextiva Contact Center.

Learn more

No Maintenance Windows

Achieve uninterrupted service in your contact center with our no maintenance windows approach, ensuring your operations run smoothly 24/7.

Learn more

CRM Enhancements (2)

Key features and capabilities

CRM note API

Leverage the Nextiva Contact Center Create Note API for efficient data handling and enhance your application’s note-taking capabilities.

Learn more

CRM enhancements savings

Discover how Nextiva Contact Center integrates with CRM for enhanced efficiency and cost savings. Ideal for forward-thinking business leaders.

Learn more

Platform (6)

Key features and capabilities

Capabilities: Voice, Digital, Automation

Elevate your customer service using Nextiva Contact Center, which integrates voice, digital channels, and automation for seamless support.

Learn more

Experience Suite Overview

Elevate your customer service with Nextiva Contact Center’s Experience Suite. Discover seamless integration and superior support for your team.

Learn more

Extreme vendor reduction

Simplify your contact center management with Nextiva Contact Center, ensuring efficient operations with fewer vendors. Discover seamless integration today.

Learn more

Integration universe

Discover how Nextiva Contact Center streamlines communication with unified solutions, enhancing customer service and agent efficiency.

Learn more

Security certification overview

Discover how Nextiva Contact Center ensures top-notch security with our latest certifications. Ideal for businesses valuing secure communications.

Learn more

Suite security & uses

Explore how Nextiva Contact Center secures your operations. Enhance customer service and streamline communication with our reliable suite.

Learn more