Enterprise

Changing the World of CX

Know, understand and remember your customers.

Smarter customer experience

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Problem

Mid-Market Businesses and Enterprises Are Facing a Crisis in Customer Communications

We’re in the era of the customer, but most companies are failing in how they communicate and engage.

01

Businesses use disconnected tools

There are more ways to connect with customers than ever but they are not integrated, resulting in a fragmented, incomplete understanding.

02

Customer data lives in siloes

Companies are not engaging with customers on an individual and holistic level.

03

Lack of effective integrations

Today companies are hearing more from their customers but understanding less

Today’s market

Seismic Shift

Consumers are rapidly changing how they interact with businesses.
Generational preferences are emerging.

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Solution

Nextiva is unifying all interactions on a single and modern conversation platform

Nextiva built CX Platform from scratch to enable smarter customer experience that companies need to thrive in the convenience economy.

Talk to a CX expert

The Nextiva CX platform manages all customer conversations and engagement points.

It provides a real-time view of customers at an individual level coupled with powerful workflow automation.

It has predictive modeling capabilities to streamline processes and operations across an organization.

The Nextiva platform enables companies to communicate and automatically engage with their customers on an individual level.

It works based on each customer’s sentiment, experiences and behaviours so they can avoid issues before they happen.

The Nextiva platform simultaneously increase the product awareness and identifying opportunities based on customer interactions.

What do companies need?

To survive in today’s economy, companies must capture a full picture of the customer.

This real time customer view needs to be analyzed and presented for every level of the organization – from your agents to the CEO.

Why can't most companies do it?

Most companies do not have the resources to tailor their individual experiences towards customers, especially when it involves human interactions.

The crux of the problem is that companies are relying on dated and siloed technologies that were not designed for today’s needs. The end result is a distorted and fragmented view of the customer.

Customers rate Nextiva
#1 in Contact Center

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#1 Contact Center Software

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2024 CX Innovation Leader

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Leader

Nextiva delivers Straightforward Solutions for Real-World Challenges

The Nextiva CX platform manages all customer conversations and engagement points.

Leverage predictive modeling capabilities to streamlines processes and operations across an organization.

Receive a real-time view of customers at an individual level coupled with powerful workflow automation.

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At Nextiva we believe that people can do amazing things as long as they have the right tools.

Tomas Gorny,

CEO at Nextiva

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