Manage Online Reviews and Create Raving Fans

Online review management is how businesses track, monitor, and respond to customer reviews across all the websites where people can leave feedback. Online review management is essential to building a positive digital brand reputation. Instead of checking dozens of different review sites one by one, modern review management brings all that feedback together in one place. This makes it much easier to see what customers are saying and respond to them quickly.

Good review management means doing more than just reading what people write about your business. It means actually replying to both happy and unhappy customers, spotting patterns in what they’re saying, and making changes to improve your reputation. Businesses earn customer reviews on local directories, online stores, app stores, and social media.

Review management tools like Nextiva use AI and automation to make this easier. It helps you respond fast without spending all day checking different websites manually.

Nextiva supports the majority of the large review management platforms, including Yelp, TripAdvisor, Google, Glassdoor and many more. We’re always adding to our platform too so our customers always have access to what they need to build and grow their business.

Over 90% of customers check online reviews before making a purchase decision. When reviews go unchecked, businesses experience reduced growth, and over time, existing customers become wary of your brand.

A review management platform like Nextiva helps you watch all your feedback in one place, answer customer concerns quickly, and use positive reviews to make your business stronger. These tools do more than just fix problems. They give you data to spot issues that keep coming up, compare yourself to competitors, automatically respond to common feedback, and let different team members handle different reviews. This turns review management from something stressful into a real growth strategy that builds stronger customer relationships.

With the all-in-one inbox, you don’t have to switch apps or screens to reply to reviews. You can simply click on the incoming review you want to reply to and type up a response. We even have automation tools to reply automatically to certain reviews so our solution is always working on your behalf.

Yes, with Nextiva you always have access to the data and insights you need to monitor your business, including tracking your brand’s reputation and sentiment, as well as your team’s response times and performance all from a single platform. The monitoring dashboard shows your overall star ratings across all platforms in real time.

Nextiva lets you can see if customer opinions are getting better or worse and compare your current performance to past months. This complete view turns scattered review information into useful insights about what people really think of your business.

The monitoring goes deeper than just counting stars. You get detailed insights into customer experience patterns, topics that keep showing up in feedback, differences between locations, and metrics that show which team members are best at engaging with customers. Advanced filters let you sort reviews by date, platform, location, rating, or keywords. This helps you investigate specific problems or prove that recent improvements are working. Since performance tracking is built right into the review system, you can measure both what customers say and how well your team responds. This turns reputation monitoring into an ongoing improvement process instead of just checking for damage once in a while.

Yes, Nextiva allows you to add team members to your plan so you don’t have to manage it all yourself. You can even customize roles and assign certain responsibilities to team members directly in the platform, so the right people have access to the right channels, at all times.