Reviews & Reputation

Manage Online Reviews and Create Raving Fans

Don’t leave your reputation to chance by trying to manage 15 review sites. Nextiva brings every review into one view using AI and automation so you can monitor and respond to your customers instantly.

AI powered responses

Trusted by forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

93% of users say online reviews had an impact on their buying decisions.

Nextiva will help improve your reviews.

Manage all online reviews in one place

Amazon
Manage your Amazon store reviews, feedback, and comments from buyers in one place.
Yelp
Boost your Yelp ratings to get noticed faster when you connect Yelp to Nextiva.
Facebook
Grow your reviews on Facebook to expand your reach to new customers locally.
Google
Help people find you faster locally with more reviews on your Google My Business page.
Tripadvisor
Collect, respond, and report reviews on Tripadvisor to optimize your reputation.
And more…
Manage all of your online reviews in one place with Nextiva.

Customer Insights

Multi-platform

Make a great first impression for your store

Online reviews significantly influence a customer’s decision to visit your location. Maintain a positive rating with Nextiva to increase foot traffic. Available with Facebook, Google, Tripadvisor, Yelp and more.

Easy integrations

Manage product ratings to increase online sales

Products with positive reviews are 88% more likely to be purchased compared to those with low or no rating. Integrate eCommerce platforms like Amazon and Flipkart for real-time review monitoring and responding.

Increase downloads

Grow your app’s user base

Easily monitor and respond to app store reviews for your iOS and Android apps– all from one platform. Increasing the number of reviews and average star rating can lead to a 60% increase in app downloads.

Work smarter – manage reviews with AI and automation

Chat Bubble Hey! This is XBert from Nextiva…

Keep your
reputation top-tier

Respond automatically

Auto-reply positive reviews & escalate negative reviews

Powerful features to manage reviews online – no PR firm required.

All in one Inbox
See incoming reviews in real-time, all in a single interface.
Read & Reply
Engage with your reviews right from the inbox in real time.
Intelligent Routing
Assign roles and route reviews to you or your team members as you see fit.
Review Tagging
Categorize reviews and create custom tags so its organized the way you want it.
Advanced Filtering
Easily organize your inbox based on date/time, channel and other custom rules.
Performance Monitoring
Measure the impact, monitor your team and turn insights into valuable business outcomes
“We take our reputation seriously. Nextiva is the only solution we trust to support us.”
Eric Siu
Founder of Single Grain

Our customers delivering amazing experiences with Nextiva

“We all know, “it takes 20 years to build a reputation and five minutes to ruin it.” Nextiva turns our clients into fans.”
Ari Murray, Founder of Go-To-Millions
Read the case study
“A great reputation can lead to increased loyalty, better market positioning, and drive business growth. Use Nextiva, like I do.”
Mike Michalowicz, Entrepreneur and Author
Read the case study

Frequently Asked Questions

What is Online Review Management

With Nextiva, online review management is the process of tracking, monitoring and responding to all of your customer reviews across all digital channels. It’s essential to building a positive digital brand reputation.

Which platforms does Nextiva support?

Nextiva supports the majority of the large review management platforms, including Yelp, TripAdvisor, Google, Glassdoor and many more. We’re always adding to our platform too so our customers always have access to what they need to build and grow their business.

Why do you need an online review management platform?

In today’s digital landscape, over 90% of customers check online reviews before making a purchase decision. When reviews go unchecked, businesses start to see reduced growth and overtime, existing customers become wary of your brand. Review management platforms like Nextiva help you maintain a positive reputation so you never have to worry about what the market thinks of you & your business.

How do I reply to reviews with Nextiva Review Management?

With the all-in-one inbox, you don’t have to switch apps or screens to reply to reviews. You can simply click on the incoming review you want to reply to and type up a response. We even have automation tools to reply automatically to certain reviews so our solution is always working on your behalf.

Can I monitor my online reputation?

Yes, with Nextiva you always have access to the data and insights you need to monitor your business. You can keep track of your brand’s reputation and sentiment, as well as your team’s response times & performance all from a single platform.

Can multiple team members use Nextiva Review Management?

Yes, Nextiva allows you to add team members to your plan so you don’t have to manage it all yourself. You can even customize roles and assign certain responsibilities to team members directly in the platform, so the right people have access to the right channels, at all times.