Social Media & Reviews

Manage online interactions,

create brand loyalty

Grow my audience

Personalized

Omnichannel Brand

Management

Trusted by innovators and forward-thinking companies:

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TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

G2 Leader in 30+ Categories

2024 Winter Leader

Over 70% of consumers turn to social media and review sites before they make a purchase

Become part of your brand conversations online

Elevate your online brand reputation with Nextiva

Acquire more customers

Engage with customers on social media and review sites in real time and become part of the conversation and buying decision.

Keep customers longer

Don’t let social media posts and reviews go unattended. Respond to positive reviews to build loyalty and handle and escalate negative feedback in real time.

Turn customers into evangelists

Listen to what people say about your brand and your competitors. Know where you stand and get competitive advantage.

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Improve CX with Nextiva

Create an engaging & customizable journey for customers

Brand manager

Engage with your customers wherever they are


Engage with Nextiva

Social Media

Actively engage in customer conversations about your brand and create a brand everyone loves with a fully integrated engagement platform.


Review responses

Reviews

Keep a pulse on your reviews and brand reputation. Build more meaningful customer connections with a smart, fully integrated engagement platform.


Peer to peer networking

Peer-to-peer communities

Experts trust other experts and look for their advice, before buying from a company. Keep pulse on what others are saying about you.

Get access to brand management tools, that are essential

Monitor Conversations

Never miss a reply, comment or message again. Read &
respond across all channels in real-time.

Buyer needs

Automated Workflows

Auto-respond to social media posts and reviews using our AI-embedded Customer Engagement Assist™ based on sentiment and other criterias that you determine.

AI automated workflows

Track your competitors

Track how you rank against your competitors and get alerts when changes to you or your competitors brand occurs.

Conversion rate

Bring your CX
ecosystem together

Amazing customer experiences require an interconnected ecosystem. Nextiva CX API’s are designed to accelerate your time to market and maximize your investments in existing technologies by easily integrating your contact center with all mission critical systems.

See all integrations

View, Analyze and Act on
Social Posts and Reviews

Review card image

Become part of the conversation

A lot of brands still see this individual-to-individual conversation as secondary to what they want to tell customers about their brand when actually it is THE conversation.

Trends

Analyze your market and popular social media trends to maximize performance & get inspiration for your own social strategy.

Customer Sentiment Analysis

Automatically receive customer sentiment ratings & tags for all of your reviews.

CSAT Scoring

Receive aggregated CSAT scores across review channels all in a single dashboard.

All Features

Get the right tools for a seamless customer experience. Power all conversation channels with Nextiva AI.

All in one Inbox

See incoming reviews in real-time, all in a single interface.

Read & Reply

Engage with your reviews right from the inbox in real-time.

Advanced Filtering

Easily organize your inbox based on date/time, channel and other custom rules.

Social Tagging

Create custom tags, organize keywords and monitor content across channels the way you want so it's easy to find and analyze.

Intelligent Routing

Assign roles and route social media posts and reviews to you or your team based on sentiment and auto-respond with our AI powered review assistant.

Performance Monitoring

Measure the impact, monitor your team and turn insights into valuable business outcomes.

Social Listening

Track mentions, listen to conversations across social channels, forums, blogs, custom sources and more.

Social and Posts Care

Respond to tickets and provide integrated, world class customer service across all your social media channels from a single location.

Posts and Review Tagging

Categorize social media posts and reviews and create custom tags to manage your customers.

Surveys

Send surveys across to your customers to collect feedback from fans and correct negative feedback to avoid negative reviews and posts.

Escalations

Set alerts and auto-prioritize social media posts and reviews that require role based responses. Solve important issues quickly and efficiently.

Competitor Benchmarking

Track competitor performance using keywords & profiles. Understand industry trends, patterns and more.

Our customers deliver amazing experiences with Nextiva

60%

Faster resolutions

Read the case study

$20B

Annual Revenue

19M+

Customer Connections

Read the case study

5%

Increase in connection rate

8.88%

Increase in conversion rate

Read the case study
Charter Global
OnTrak health uses Nextiva to modernize its healthcare-focused contact center.
The San Antonio Spurs Partner with Nextiva
1 million+ users. 15 years.
Future with Nextiva

Automation and AI are
becoming everyday technology.
Be ready with Nextiva.

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Most demos are boring. Nextiva’s isn’t.

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I’m a big fan of Nextiva.

Steve Wozniak
Co-founder at Apple

Trusted by millions
of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak







We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our
Privacy Policy.