Faster retail.
Happier shoppers.
Store teams manage calls, texts, and customer questions in one place — so shoppers get quick answers and more conversations turn into sales.
Every customer handled. No added headcount.
85% of customers who don’t get a response move to a competitor. XBert AI handles product questions, resolves order issues, processes returns, and captures sales across every location. Your floor team stays with customers while AI handles the volume.
Nicole Brewer called to check stock on the merino wool throw blanket (oatmeal). Item confirmed in stock. Reserved for in-store pickup tomorrow.
Customers helped during the rush
During peak hours and holiday surges, XBert handles incoming questions and routing so your floor staff stays with in-store shoppers.
Phone orders, handled
AI checks inventory, places orders, and reserves items for pickup. Customers get answers instantly instead of waiting on hold.
Returns and issues resolved
XBert handles routine inquiries like return policies, order status, and tracking. Complex issues route to a team member with full context.
Works with Shopify, Square, and more
Integrates with the ecommerce and POS tools your stores already use. No rip and replace.
Works with your store's favorite tools
The numbers behind modern retail.
Average annual revenue lost by service businesses from missed calls and slow response times.
Harvard Business ReviewOf consumers buy from the company that responds first to their inquiry.
MIT Lead Response StudyOf phone leads convert during the call when they reach a live person.
BIA/KelseyOf consumers say speed of response is important when deciding which company to buy from.
AccentureOf callers whose calls go unanswered will never call back. They move to a competitor.
ForbesCustomers will leave a brand they love after just one bad experience.
PwCConversion gains from AI-powered shopping experiences in retail.
BCGOf consumers still prefer phone as their first choice for customer support.
Forbes / Shep Hyken, 2025XBert AI handles real customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert handles customer inquiries across calls, chat, and messaging, resolving product questions, tracking orders, and routing complex issues to the right team member by department and location.
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Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your customer data stays safe, transactions stay protected, and you stay in control.
Payments stay protected
Nextiva's platform is PCI-DSS certified, meeting the same security standards required for payment processing. Customer payment information discussed over the phone is protected by the same infrastructure trusted by banks and financial institutions.
Every location, always on
Whether you have 3 locations or 30, Nextiva's redundant data centers and 99.999% uptime guarantee mean no store goes dark. Calls route seamlessly between locations, and managers see real-time performance across every store from a single dashboard.
Customer data stays safe
All customer interactions — call recordings, order details, and personal information — are stored on SOC II-audited, encrypted infrastructure. Access controls ensure only authorized team members can view sensitive customer data.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your customer communications.
Every feature your stores need. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text customers from your store's business number.
Auto Attendant & IVR
Route callers to the right store, department, or associate.
Call Flow Builder
Design routing by store hours, location, and priority rules.
Voicemail Transcription
Read voicemails as text while helping customers on the floor.
Mobile App
Your store's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls between locations when one store is busy.
Caller ID
Show your store's name on every outbound call.
Call Recording
Record inbound and outbound calls for quality and training.
AI Transcription
Every call transcribed and searchable for order and service records.
Conversation History
Full customer communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between store managers, associates, and HQ.
Video Conferencing
Video meetings for store manager standups and team training.
File Sharing
Share inventory lists, planograms, and policies in any conversation.
Conference Calling
Multi-party calls for vendor coordination and regional meetings.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, checks inventory, and assists with orders.
Call Summaries
AI-generated recaps with order and inquiry details after every call.
Smart Routing
AI routes calls by location, department, and issue type.
Sentiment Analysis
Detect customer frustration and urgency in real time.
Automated Follow-ups
Order confirmations and pickup reminders sent automatically.
Voice Analytics
Track call volume, missed calls, and sales conversion rates.
Call Pop
See customer details and order history the moment the phone rings.
Number Porting
Bring your existing store numbers to Nextiva with zero downtime.
Frequently Asked Questions
How does XBert help during peak shopping periods like holidays and sales events?
XBert handles unlimited concurrent calls with zero wait times. During Black Friday, holiday rushes, or flash sales, every customer gets an instant answer — stock checks, order status, return policies — without overwhelming your floor staff. Your team focuses on in-store customers while XBert covers the phones.
Does Nextiva integrate with our POS and ecommerce platform?
Nextiva connects with Shopify and Square through Zapier, plus Oracle NetSuite for enterprise retail operations. These integrations let you trigger workflows when calls come in — like creating a customer record, logging an order inquiry, or flagging a return request in your support system.
Can XBert answer questions about our products, store policies, and locations?
Yes. You configure XBert with your store information, product FAQs, return policies, hours, and locations. It answers common questions accurately and consistently across every call. For questions beyond its knowledge base, it routes the caller to a team member with context on what was already discussed.
What about returns and order issues — can AI really handle those?
XBert handles routine inquiries — return policies, order status, tracking information, and exchange procedures. For complex issues like billing disputes or damaged goods that need human judgment, XBert captures all the details and routes to a team member with full context. Nothing requires the customer to repeat themselves.
How does Nextiva work for a business with multiple store locations?
Each location gets its own phone number and routing rules while sharing a single unified platform. Managers see analytics across all stores, and calls can be routed between locations when one is busy. Adding a new location takes minutes, not weeks.
How long does it take to get our stores set up?
XBert’s AI receptionist can be configured in under an hour. Full deployment with number porting and multi-location setup typically takes two to four weeks. The system is designed for non-technical users — store managers and sales associates can start using it the same day.
Will customers know they're talking to AI instead of a real person?
XBert introduces itself as an AI assistant — transparency builds trust. The experience is fast, natural, and helpful. For routine questions like store hours or order status, callers get a quick, accurate answer. Customers who want to speak with a person are routed immediately.
See how Nextiva works for retail businesses.
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Businesses trust Nextiva for their communications
I can't think of another provider that would be as reliable and as easy to use as Nextiva has been.
