Unified Agent Experience

Centralize all customer interactions

Unify your teams, streamline customer conversations, and foster
engagement with unified customer inbox.

Trusted by forward-thinking companies:


#1 Most Loved on TrustRadius 2024


2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

Nextiva is unifying all customer conversations in one single conversational (CRM) inbox.

Streamline & centralize your conversations
Consolidate client communications—calls, video, SMS, email, social, messengers, live chat, chatbot —into one easily accessible platform, streamlining management for efficient agent workflows.
View & manage client interactions in a single thread
Access all historical client interactions and manage customer activity from one screen, empowering your team with contextual insights for tailored customer experience.
AI-powered suggestions for sales & service
Agents receive personalized suggestions and responses for customer conversations, leveraging insights from past case histories, previously mentioned problems and purchase history.
Monitor Live Customer Sentiment
Conduct real-time analysis of customer emotions during interactions, empowering you to gauge satisfaction levels and refine service strategies.
Access Customer History with CRM
Elevate your customer support capabilities with seamless native or integrated apps, providing your team access to data from their preferred tools within a unified platform. Streamline workflows and boost efficiency across the board.
Effortless Global Search
Seamlessly search across conversations and customer history for comprehensive insights and streamlined customer service.

Access all channels
from a single inbox

Streamline communication by managing all channels (emails, chats, social media messages, etc.) from a single interface, reducing the need to switch between multiple platforms.

Maximize agent productivity

Equip your team to manage all customer tasks in one place, simplifying workflows and amplifying efficiency, so they can prioritize exceptional service.

Improve customer experience

Ensure consistent responses and experiences across all communication channels, improving customer satisfaction and brand reputation.

“Their uptime is amazing and their product is easy to use.”

“It’s UI is super clean. Unlike others, they are in a position to put their customers first. You can tell from their customer service and how fast they roll out new products.”

Amir Reiter, CEO at CloudTask
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We're a performance company, and we wouldn't settle for anything less than Nextiva.

Rich Sparkman
IT Director, Shelby American