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What's new? Product updates & enhancements

Nextiva product updates

What’s new with Nextiva? Choose from below to view recent updates. 

October Product Spotlight

As your business continues to evolve, staying connected and communicating efficiently is more important than ever. That’s why Nextiva is constantly innovating to help you streamline your communications and stay ahead of the curve.

Here’s how…

Automate scheduling & optimize staffing 

Automate staff forecasting and scheduling to reduce costs, improve customer service, and enhance agent satisfaction with Nextiva Workforce Scheduling.

To see how our WFM solution works, click here. 

Manage your communications seamlessly

View all assigned phone numbers and extensions at a glance.  

You can now view all assigned phone numbers and extensions, in addition to your primary number, from the left menu under Calls. 

For more information, click here.

Seamlessly call and transfer calls to Call Center locations with just a few clicks. 

Nextiva Call Center locations now appear as contacts in NextivaONE. This means you can call and transfer live calls directly to a Call Center location, streamlining your communication workflows and ensuring that calls are routed to the right place instantly.

For information on how to transfer calls, click here. 


Manage contacts more efficiently with multiple contact data values.

NextivaONE now supports multiple entries for the same type of contact data, such as work or home phone numbers and emails. 

Under the contact details, you can easily add, view, and manage multiple contact points. 

For more information on how to manage contacts, click here.

 

Smoother, faster, better mobile experience

We’ve made significant improvements to the NextivaONE mobile app. With polished performance improvements and interface tweaks, the app runs smoother and more reliably than ever. 

Key feature updates: 

  • Call banner on all app pages: Never miss important call details, no matter where you are in the app.
  • Call timestamp accuracy: Improved precision for tracking call times.
  • Phone number validation: Ensure valid phone numbers during contact creation.
  • Copy and delete messages: Easier options for managing message content.
  • Presence updates after login: Accurate status updates immediately after signing in.
  • Poor connection warning: Get real-time alerts when your connection drops.
  • Missed Call Experience: Improved handling of missed calls even when not logged in.
  • Swipe to delete calls and voicemails: Managing your calls and messages is now easier than ever. 
  • Delete individual SMS/MMS messages: Clear up conversations while keeping what matters most.
  • Updated UI for new message chip view: A cleaner and more intuitive interface for managing new messages.
  • Updated UI for new message flow: A cleaner and more intuitive interface for starting new messages.
  • Caller ID resolution for voicemail: Know exactly who’s leaving you messages.
  • Decline to terminate calls on all locations: More control over how and when your calls end.

Make sure you have the most up-to-date version of the Nextiva mobile app! 

iOS 27.4.0 released on October 1, 2024

Android 27.0.2 released on October 24, 2024

 

August Product Spotlight

With rapid innovation happening all around, your customers are expecting more from you every day.

Nextiva is keeping you ahead of the curve with a unified customer experience management platform, offering more ways to meet customers on their preferred channel, improve your customer experience, and monitor and build brand loyalty.

Here’s how…

Deliver faster service with Nextiva Chat

Nextiva Chat combines live chat and chatbots to enhance customer interactions, reduce costs, and boost sales conversions. Add Nextiva Chat to your website in as little as 30 seconds with a simple copy/paste of code. Customize your chatbots with an easy-to-use builder to increase leads, deliver faster support, and answer FAQs with 24/7 self-service that satisfies. Our chatbots never sleep and can seamlessly transfer complex or urgent inquiries to live agents, ensuring a personal touch when needed.

Talk to an expert

Improve your CX with Nextiva Contact Center

Move beyond voice-only to a full omnichannel customer service solution. Connect with customers on their preferred communication channel and provide frictionless customer experiences from a single screen. Nextiva Contact Center helps to reduce cost per contact through AI and automation, grow revenue with proactive outbound sales campaigns, and engage and develop teams to deliver exceptional CX with workforce engagement management.

Talk to an expert

Be more productive with NextivaONE for desktop

Easily manage your incoming calls with NextivaONE’s new call-blocking.

With just a click, you can block unwanted numbers, ensuring they no longer disrupt your workflow. Simply select the contact and choose Block Number in the Contact panel to prevent future calls or notifications. If you ever need to reconnect, unblocking is just as easy.

For more information, click here. 


Reduce distractions with new NextivaONE notification features.

Customize notifications for each communication channel to ensure you receive the notifications you want, and silence the ones you don’t. 

Click on your initials at the top right corner, and select My Settings from the dropdown menu.

Under my settings, click Notifications and select the channel to enable notifications.

For more information, click here. 

 

New NextivaONE contact filters ensure you connect with the right people quickly and efficiently.

Easily organize and prioritize your interactions, with advanced contact filters and a new Frequently Contacted list, helping you quickly access your most important contacts.

Click Contacts to view your top ten most frequently contacted contacts.

Select the Filter icon in the search field to sort your contacts by various types, such as private and shared business contacts, teams, and teammates.

For more information, click here.

Simplify monitoring your customer communications

Call recorder app in NextOS Admin

We’ve given the interface a fresh new look to the call recorder while making it easier for you to monitor your customer experience. 

  • Save and manage search filters: You can now save and manage commonly used search filters, making it easier to locate specific call recordings quickly.
  • Filter by pre-populated time frames: The new interface allows you to filter call recordings by pre-populated time frames, helping you find the recordings you need based on specific periods.
  • Filter by call direction: Easily sort your call recordings by direction, choosing between inbound or outbound calls for more targeted search results.

July

Nextiva Contact Center

Automatically set agent to available

Set a timer for each status that will automatically make the agent available again after a certain period of time. 

Under the Status information tab, enter the amount of time in seconds before the agent is automatically set to available in the Time Before Becoming Available (secs) field.

For more information, click here. 

Fallback dial plan

When placing an outbound call and it fails on the first attempt, Nextiva will automatically reattempt using the fallback dial plan.

Under the Dial Plan object, there is a new field called Fallback Dial Plan.

For more information, click here. 

NextivaONE desktop app

Messaging in Mini View

Introducing messaging in Mini View. Now, you can send and respond to messages while in Mini view.  

To send a new message, click Send a message under messaging at the bottom right, enter the recipient’s name and message, and click Send when ready.

You can also send files and emojis from this window.

For more information, click here. 


Ringtone preferences

Customize your NextivaONE ringtone by selecting one of our new ringtones—including the option to set no audible ringtone.  

Select My Settings from the top left menu and click Sound & Audio to access your ringtones.

For more information, click here. 

 

HIPAA

Voicemail to email

For HIPAA customers, sending voicemail to email is now available. Nextiva has implemented encryption for these messages and attachments to ensure HIPAA-compliant transmissions. Learn more. 

NextivaONE mobile app

Usability Improvements:

  • Bulk actions
    • Now you can delete and mark calls and messages as read in bulk. Tap Edit on the top right and select the messages to mark as read or delete in bulk.
  • Swipe actions for messages
    • You can now swipe left to delete messages and swipe right to mark messages as read/unread. 
  • Updated active call screen
    • Our redesigned active call screen enhances user experience with a modern and intuitive interface.
  • Draft preservation
    • Drafts for text messages and attachments are now preserved within conversations, allowing you to continue your messages seamlessly.

Performance improvements:

  • pjSIP integration for iOS
    • Transitioning to pjSIP on iOS has significantly reduced call issues, decreasing the occurrence of worst-case calls by over 75%.
  • Enhanced push notifications
    • We’ve reduced failed push notifications by 93%, resulting in more connected calls and fewer missed calls.
  • Optimized API usage
    • We’ve optimized page size, timing, and overall API usage to reduce service load and ensure a faster and more reliable experience.

June

NextivaONE desktop app

Teammates location & timezone

Quickly locate the right teammate based on their location or timezone for efficient and productive collaboration.

You can now view the location and time zone details of all business contacts, aka teammates.

Location and local time are visible in their profile. Location is also visible when searching or hovering over a teammate under Contacts.

NextOS Admin

Enhanced admin navigation menu

We’ve reorganized the left navigation menu to make it more intuitive, reducing the number of clicks required to access frequently used features.  

The updated design includes clearer labels and an improved hierarchical structure, making it easier to understand and navigate through various sections of the admin portal.


NextOS Admin

Bulk edit existing users

With Nextiva’s new bulk edit option, you can efficiently update multiple user details, such as phone numbers, extensions, and licenses, all at once. 

Under Users, click the arrow next to Add user and select Bulk edit existing users. Download the edit user template. Learn more. 

May

NextivaONE desktop app

Missed call details

Identify whether a missed call was answered by a teammate, on another device, or not answered at all.

Missed call details are now displayed under the call log in NextivaONE. 

Hover over the missed call in Mini View to see the missed call details.

NextOS Admin

Improved sorting & filtering

Sort and filter user data most pertinent to you and your business. 

Under Users, select up to five user fields (name, phone number, role, etc.) to be displayed. 

Sort data by clicking the arrow next to each column title. Choose to sort alphabetically, highest to lowest or lowest to highest, based on the field value.


NextOS Admin

New export options

Administrators can download a CSV file with just one click containing all necessary account information. 

From the NextOS admin home page, navigate to the Phones and Devices, Numbers, Roles, Teams, or Users section and click Download CSV on the top right. 

April

NextivaONE

Bulk import contacts

Instantly import all your business contacts and easily access and manage them directly from NextivaONE.

Choose to upload your contacts as private or public to share with teammates. 

Under Contacts, click Add contacts > Import from CSV file.

For more information, click here.

NextONE desktop app

Update available (version 1.16.0)

Take a moment to update your NextivaONE desktop app to ensure you’re getting the best experience with our latest update.

How to get the latest update: On the desktop app, go to Nextiva menu > About Nextiva > Restart app.


NextOS Admin

Did you register your phone numbers?

New regulations from mobile network operators require you to register your phone numbers for business texting/SMS.

To maintain business texting functionality, complete your registration now. It takes about 5-10 minutes to submit a form, and the registration process can take anywhere from 10 to 30 business days.

From the NextOS home page, select Administration > Messaging > Register now.

For more information, click here. 

March

NextivaONE

Message Pro

Message Pro enables incoming texts to be directed to an entire assigned team vs. just one person. Any member of the team and customer can see the entire conversation, and any team member may respond from the same number.

  • Message Pro is only available for NextOS users.  
  • Add Message Pro to your existing Nextiva package (From $10/user/mo).

For more information, click here. 

NextOS Admin

Bulk import users & devices

Right from your NextOS admin portal, you can upload a file of users, their settings preferences, and devices. 

From the NextOS admin home page, click Data import. Select to download the template for users or devices and enter your information into the spreadsheet.

For more information, click here. 

NextOS Admin

Register your business texting number

New regulations from mobile network operators require you to register your phone numbers for business texting/SMS to avoid the risk of messages being blocked as spam. 

From the NextOS home page, select Administration > Messaging > Register now. For more information, click here. 

It takes about 5-7 minutes to submit a form, and the registration process can take anywhere from 10 to 30 business days.

February

 

NextivaONE desktop app

Mini View

Mini View is a compact view of the NextivaONE desktop app – allowing you to easily manage calls, voicemail, contacts, and more. 

Click the Mini View icon at the top right to switch between standard view and Mini View. For more information, click here. 

NextivaONE app

Call centers in Contacts

Under the Contact list, now you can search for call center locations and instantly transfer calls to call centers by entering their name. For more information, click here. 

NextivaONE desktop app

Desktop app update available (version 1.15.3)

To get the latest update, click the red update button on the desktop app.

  • Quicker startup for Windows users. 
  • Automatically launch app when computer starts.
  • Always display NextivaONE on top of your screen.
  • Open NextivaONE meeting link without the browser prompt.

 

January

 

NextivaONE desktop app

Enjoy additional Caller ID verification

Incoming calls are now instantly scanned and labeled as verified or not. To learn more about the anti-spam/spoofing initiative, click here.

Choose your Call Pop location

Choose where on your screen you’d like the incoming call alert to appear. 

On the desktop app, select My settings > Desktop configurations. For more information, click here. 

NextivaONE mobile app

Select which number to call

If your contact has multiple numbers, on the mobile app, you can now easily select which number to dial. 

 

December

 

NextOS admin

Device management

Device management allows admins the freedom to control devices right in NextOS. 

Here are the latest additions to supported devices:

  • Yealink T54W
  • Poly Edge E220, E300, E350, E550

For more information, click here. 

NextivaONE desktop app

NEW: Quickly access voicemail

Access voicemail transcriptions and recordings quickly under the Voicemail tab on the left menu. 

Network status check

When NextivaONE detects an issue with the user’s network connection, the app displays a “Connection lost” message. 

Keyboard shortcuts 

Now you can highlight phone numbers outside of NextivaONE and hit CTRL + SHIFT + H to instantly start a new call (Windows only). 

To view all keyboard shortcuts, click here. 

November

 

NextivaONE mobile

Quickly view your missed calls and voicemails within the two new tabs on the Calls screen. In the voicemail tab, you can play, view transcription, respond via call or text, and delete.

 

Contact management

Bulk edit, delete, and export contacts

Manage contacts at scale by expanding your contact list into a full-screen view.

From here you can bulk edit, export, and delete contacts by selecting the Bulk Actions drop-down at the top right under Contacts. You can also convert multiple private contacts to shared contacts simultaneously.

Easily call, text, or copy a secondary number

Simply click the hyperlinked secondary phone number on the contact card to call, text, or copy the number.

 

One-click to add a contact 

Quickly add a new contact by clicking the blue plus (+) icon and selecting Add a business contact.

 

For more information on contact management, click here.

October

Sort and filter users by clicking on the topic (name, team, role, status, etc.) at the top of the column. Customize and choose up to five topics to display by selecting the Gear icon to the right. 

Bulk send activation email

Upload new users, but bulk send their welcome email when you’re ready. 

For more information, click here. 

Network status check

When NextivaONE detects an issue with the user’s network connection, the app displays a “Connection lost” message. 

Keyboard shortcuts 

Now you can highlight phone numbers outside of NextivaONE and hit CTRL + SHIFT + H to instantly start a new call (Windows only). 

To view all keyboard shortcuts, click here. 

Check out our blog.

September

Call pop: Answer calls up to 80% faster 

For incoming calls, call pop will appear instantly, ensuring your customers get attention right away.

TIP: To mute the ringtone, click the mute icon on the top right of the call pop window.

 

Mobile app: Instantly switch your device during an active call

  • Transfer a call from your desktop app to your mobile phone by hitting the ellipsis in your Nextiva mobile app dialer. 
  • Also, if you have a Bluetooth device connected, your call will now default to Bluetooth.
  • Want to talk and text on the mobile app? Download the app. 

Meetings: Enhanced calendar integrations

If you’ve created a recurring meeting in Google or Outlook, you can fully edit or delete the meeting series right in NextivaONE.

Learn how to schedule and edit a meeting.

 

Contacts: Improved data controls

You now have the flexibility to keep or delete imported private contacts when you disconnect your Google or Outlook sync.

Learn how to integrate your contacts. 

Check out our blog.
   

August

NEW: Easily update to the best app version 

Running the latest version of the app ensures you’ve got the latest features, enhancements, and fixes. Now, updating your app is as easy as hitting the “update” button.

NEW: Auto-accept meeting guests

Eliminate the need to manually accept your meeting guests. Click “auto accept guests” during scheduling, and your guests will let themselves in. 

 

 

HOW TO: Start an instant meeting

Get everyone together right now in a virtual meeting. Make it face-to-face by turning your camera on.

  1. Click plus (+) on the top right and select Start a meeting.

  2. Type the name of a team member or an external contact and click Invite.

– OR –

  1. Click Rooms and copy your personal meeting link. 
  2. Share your meeting link and when ready click the meeting link, then click Start now.

 

 

 
   

HOW TO: Schedule a meeting

Plan in advance and schedule a future meeting. Show your smile by turning your camera on.

 

1. Schedule your meeting. Invite the team + external guests.

 

 

2. Start the meeting. Turn on your camera and sidebar chat.

 

 

3. Record the meeting. Share the recording with those who couldn’t make it.

 

For more information on meetings, click here. 

Check out our blog.

 

 

 

July

Top five NextivaONE hacks

This month, we’re recapping some cool features in NextivaONE.

1. Adding notes to calls.

During or after a phone call, type important details you learned during your call. Call notes are private to you and will be saved and paired with the respective call within your call log and conversation view. For more information, click here. 

 

 

2. Starting an instant meeting.

Instantly start an audio or video meeting to collaborate with multiple teammates. For more information, click here.

 

 

3. Calling a team directly.

Call or transfer a call to a team, like Support or Sales. If you don’t have teams set up and you’re an admin, click here. 

For information on transferring calls, click here. 

 

 

4. Silence all incoming communications.

Enable Do not disturb to temporarily silence alerts and stop notifications from popping onto your screen. You can choose to set do not disturb for a specific time or until you change your status again. For more information, click here. 

 

 

5. Customized group chats

Create rooms to collaborate and share ideas with multiple teammates. Quickly send messages or start a group call using audio or video with just a click of a button. For more information, click here. 

Check out our blog.

 

 

 

 

 

June

New meetings management, enhanced caller ID, and file preview. 

Check out the video below to learn more. 

Quickly view shared files without downloading.

Now you can preview shared files in texts and team chats. Including audio (mp3), video (mp4), documents (docx and pdf), csv, xls, text files, ppt presentations, and image files.

Manage recurring meetings better.

Now you can edit one occurrence or the whole series directly from NextivaONE. Currently, this only applies to meetings created in NextivaONE.

For more information on meetings, click here. 

Easily identify unknown numbers 

Now you can easily identify unknown numbers with enhanced caller ID in conversation history. Now unknown contacts will be displayed as “Maybe: LAST NAME, FIRST NAME” (until user saves it as a contact). 

Check out our blog.

 

 

 

May

New headset buttons support, host controls, and persistent login.

Check out the video below to learn more.

Forget remembering extensions.

Now, you can call teams (aka as groups or hunt groups) directly from NextivaONE. Search for the team name in the contact panel or when transferring calls to call or text a team. 

Control the call from your headset.

NextivaONE now supports Plantronics, Poly, and Jabra headset call controls, such as answer, end, mute, and unmute, via the headset’s physical control buttons. 

Log in less and still be secure.

Once logged into NextivaONE, you will remain logged in for up to seven days, even when the computer is idle or in hibernation. 

Relieve the hosting burden.

As the host of a meeting in NextivaONE, you can control who can invite participants and accept invites, including the ability to mute audio, disable screen sharing and video for all participants, and more – all from one screen.

For more information on host settings, click here.

Check out our blog.

 

 

April

New audio preferences, call recording capabilities, and persistent Caller ID. 

Check out the video below to learn more. 

Set up your default audio device

Now you can choose your default audio settings (microphone and speaker) for both phone calls and video meetings from one place. Also, when activating a new audio device mid-call/video, such as headphones, the switch is seamless as NextivaONE automatically recognizes and remembers your audio devices. For more information on audio settings, click here.

Instantly start/pause/resume call recording

Now the call recording controls are available directly from the call control panel (aka active call widget) within the NextivaONE desktop application. For more information on call recording, click here.

Remember who you’re talking to with persistent Caller ID

Now you can see who’s calling directly from the call control panel (aka active call widget) while using the NextivaONE desktop application. Not only can you see the caller’s name, but you can also see if the call is coming from a call center queue or hunt group (i.e., shows if the call came from sales or support).

Check out our blog.

 

 

March

Work in peace 

Now you can enable Do not disturb to temporarily silence alerts and stop notifications from popping onto your screen while using the desktop app or browser version.

For more information on availability and settings in NextivaONE, click here. 

Transferring & conference calls

When a call is on hold, now you can click the ellipsis and 1) transfer the call and 2) start a conference (add more people to the call).

For more information on managing calls, click here.  

Highlight to call

Now you can just highlight the phone number, hit the hotkeys (Mac: command + shift + D & Windows: control + shift + D), and the call will automatically be initiated.

Check out our blog.

 

2022

December

  • When a user adds a NextivaONE meeting link to the details section of the invite, users can now click on that link to instantly join a meeting.
  • Admins can use the MSI file type to silently install NextivaONE for all users. Additionally, Admins receive MSI updates via email.
  • Now you can search for a contact and dial that contact from the desktop or mobile app,  then push that call to your business phone. 

November

  • If you have a call center license assigned, you can instantly manage your call center status (available/unavailable) and outbound phone number directly from the top of the screen of NextivaONE by clicking the Headset. You can also instantly access your call center settings from here. For more information, click here. 
  • Join a video meeting by ID. In addition to the meeting link and dialing in, NextivaONE users can now instantly join meetings using only the meeting ID. For more information on meetings, click here.
  • For video meetings with over 25 participants, the video and microphone are off by default for new participants only. If an active video participant drops, then someone else can take their place by turning their camera back on.

October

  • In addition to the meeting link and dialing in, now you can instantly join a meeting by entering the meeting ID directly in NextivaONE.
  • Now user’s can enable/disable location forwarding directly from NextivaONE. For more information, click here.
  • Now you can instantly search and edit call flows in NextivaONE under the Contacts panel.

August

  • Users can now set up and enable/disable Nextiva Anywhere, remote office, and simultaneous ring directly from NextivaONE or from the NextOS voice settings page.
  • If a user has a Meet Me Conference number assigned, they will be able to view their conference numbers directly from NextivaONE. 

Check out our blog.

2021

Summer

  • New SMS/MMS feature. This feature enables users to send and receive texts, images, and gifs with customers and colleagues from their Nextiva business numbers, so they can maintain the professionalism of their business phone number even when they’re on the go.

Check out our blog.