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Small Business Phone Service With Big Company Benefits

Operate like a Fortune 500 company, without the Fortune 500 prices.

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Small Business Phone Service
Courtney Steele, Teres Nail Bar
As our business needs grow, Nextiva grows with us. They are a small business’s best friend. Courtney Steele, Teres Nail Bar Proudly using Nextiva since 2012
Pricing & Packages

Your search for small business phone service is over.

Small Business Phone Service Pricing

Small Business Phone Service Pricing

Basic

Business Phone Service
As low as

$20

 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$30/mo
$26/mo
$24/mo
$33/mo
$28/mo
$24/mo
$22/mo
$30/mo
$26/mo
$22/mo
$20/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
Compare All Features
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Our most popular package

Pro

Business Phone Service
As low as

$25

 
PRO Monthly
PRO 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$38/mo
$35/mo
$30/mo
$28/mo
$36/mo
$32/mo
$28/mo
$26/mo
$33/mo
$30/mo
$26/mo
$25/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
Compare All Features
Get started
Includes everything in the Customer Relationship Suite

Communication Basic

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data

Communication Pro

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (1)
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Basic database tools
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics

Communication Enterprise

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (3)
    • Call recording
    • Voicemail with text delivery
    • Voice analytics
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
    • Custom account and contact fields
    • Account analytics
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
    • Custom Dashboards
    • Advanced roles and permissions
    • Multiple SLA policies
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Advanced database tools
    • Custom Dashboards
    • Advanced Analytics
    • Advanced, flexible database
    • NextDB (database administration)
    • Visual database builder
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics
    • Question & page skip logic
    • Survey scheduling
    • Secure surveys
    • Custom landing pages
    • Redirect upon submit
    • Allow/Restrict IPs
    • Export survey results
  • Chat Live on Your Website
    • Automatic case creation
    • Scheduling
    • Tab notification of unread customer message
    • Unlimited departments
    • Chat history
    • Shortcuts
    • Transfer chat
    • Round-robin distribution
    • Multiple administrators
    • Offline chat
    • Custom chat limits (per user, per department)
    • Avatars
    • Unlimited chat instances (queue creation)
    • Queue limit
    • Chat builder
    • Chat customization
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Small Business Phone
Service Features

Nextiva App

Nextiva App

Stay connected with your customers, employees, and partners directly from your mobile device - no matter where you are

Business Text Messaging

Text Messaging

Manage teams and employees by sending and receiving business text messages through the Nextiva app

Small Business Auto Attendant

Auto Attendant

Instant automated greeting that lets callers choose the person or department they are trying to reach

Small Business Voicemail to Email

Voicemail to Email

Access your voicemail messages from a single source, your email account, from anywhere your business takes you

Small Business Call Queuing

Call Queuing

Organize employees, teams, and departments into queues so that callers will be routed to the next available company representative in the selected queue

Small Business Unlimited Phone Calling

Unlimited Calling

No per-minute charges or limits when you place calls to the United States and Canada

Desk

Powerful communication tools right on your desk.

Desk Phones
Learn more

Cordless

Freedom to roam. Without losing any of the power.

Cordless Phones
Learn more

Conference

Bring your whole team together.

Conference Phones
Learn more

Adapters

Transition your traditional systems into the future.

Adapters
Learn more
Small Business Phone Service Benefits
Benefits

See the ways your small business can benefit from our phone service.

Business Phone Service Scalability
Scalability

Modify your preferences and toggle features in minutes. Don't compromise on scale or flexibility.

Business Phone Service Reliability
Reliability

Always stay connected with our highly redundant network. Get a guaranteed 99.999% uptime 24/7.

Low Cost Phone Service
Low Cost

Slash your current business phone bill by almost 50%. Also get add-on features at no extra cost.

Cloud Based Phone Service
Cloud-Based

Make calls and manage your phone system from anywhere. Have one phone system for all your teams.

Amazing Service
Amazing Service

Receive the best support from our 100% in-house team every step of the way.

Affordable Phone Service
Honest Pricing

We price our suites to make them affordable to every business. We want you to grow.

Small business FAQs

What is the best VoIP Phone for my small business?

There are many VoIP phones available with distinct features, and it's hard to pick one. Browse our recommended VoIP phones such as desk phones, cordless phones, conference phones, and optional adapters. You might not even need a VoIP phone, if you have the Nextiva App, we have you covered.

How many phone lines do I need for my small business?

The number of business phone lines you will need depends on the number of employees, physical phones, meeting/conference rooms, remote staff, and if your company has multiple locations. Read more about how to calculate the number of business lines you need.

Can I send text messages from my business phone number?

Yes, you can use Nextiva to send text messages from your business phone number. Interact with customers via SMS from within the Nextiva App. Learn more about you can use text messaging in your business.

Can I change plans?

You can always upgrade your plan to a higher tier with more features if your initial offering isn't quite what you need. If you do that or add more seats to your account, we will only charge you a pro-rated amount for the remaining time in your billing cycle.

Do I need to change my small business phone number?

No, you do not need to change your business phone number when you choose Nextiva. You can migrate your existing phone number to Nextiva through a process known as Porting. Nextiva will take care of all that for you.

How do I get a toll-free local number?

Businesses receive a toll-free local phone number at no additional charge when purchasing the Business Communication Suite from Nextiva. Optionally, they can also receive a toll-free national phone number that begins with 866, 800, 888, but inbound calls will be charged per minute.

What is the Nextiva App?

The Nextiva App is a full-featured business communications application that users enjoy to make and receive calls, view contacts, transfer calls, host meetings, and collaborate with team members. It's available free for Windows, macOS, Android, and iOS devices.

Is my information safe and private?

Nextiva has a robust information security program which has been audited by independent 3rd parties. We hold customer information security to be one of our top priorities.

Experience the best small business phone service.

 
Dave | with Nextiva since 2008

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