Small Business Phone
Service & Phone Systems

Simplify your small business phone service systems with a single, seamless source for your voice, instant messaging, and conferencing communication. Create a streamlined system for offices with cloud services that connect each office with call forwarding, caller ID, call waiting, and call routing. Quickly connect new employees with the touch of a button so they can hit the ground running. Your office members can answer phone calls from their computers and mobile devices, so they can stay reachable even in an open office layout or while they’re on the road.

Nextiva offers CRM, Live Chat, online surveys, analytics, and a host of solutions that are customizable to your needs. Improve the quality of your customer service by tracking call duration, clients’ hold times, and overall usage. Your company needs to function at the same capacity as the big corporations, so Nextiva offers fundamental small business phone service options to keep your enterprise running smoothly and efficiently.

Faxing, voicemail, email, and text are all part of our small business phone service packages because we recognize that anything less than top-notch high-tech utilities would be a disservice to our clients. One of the first companies to unify all forms of work-related communication, Nextiva can boost output and save time by providing voicemail to email and text programs, providing unlimited free domestic calling, and 24/7 customer service systems. From necessities to customized packages, Nextiva has what your company needs.

Make and receive calls with your work phone number on any phone, from any place. Manage your phone system and call activity from anywhere with our online portal. Mobile small business phone service packages allow your customers to reach any department, at any time. Mobile sharing systems enable your staff to collaborate without having to physically be in the same room together, improving project outcomes and output rates.

Having access to documents and files makes it easier for busy managers to approve urgent documents promptly. Many employees are still limited by the calling features on their mobile devices, but with an app that connects them to the office system, they can answer questions efficiently and better help clients, with all the information they need at their fingertips. Now, your employees won’t have to give out their personal numbers or carry around a second ‘work-only’ phone. Keep it simple with services and devices by relying on Nextiva’s mobile small business phone service.

A mobile system provides increased accountability for employees and company heads as well. This system allows you to easily monitor your workers’ output, communication skills, problem-solving abilities, and more. You’ll also get to see any issues with clients and head them off right away, to avoid future disasters. In short, mobile small business phone services give your company a competitive edge.

Unparalleled access to your call data gives you new insight into your business activity and the power to make positive change. Tracking options allow you or your employees to access and comprehend statistics to understand your client base. Analytics allows for adaptability within a business, and that’s a necessary asset to possess when technology advances a mile a minute.

Nextiva’s small business phone service packages give you the option to record phone calls on your 24/7 line, along with call times, call lengths, data on wait times, surveys, and CRM. A lot of small business owners assume that analytics technology is too difficult or expensive to use, but that’s not true. Improvements in technology have made it possible to create simple analytics programs that suit your needs through our small business phone service options.

Use business insight tools to make optimal arrangements for your company’s growth and expansion. You’ll see exactly where you need to invest your time and resources. Rather than throwing ideas at a wall and seeing what sticks, you’ll have your clients’ exact needs pinpointed for you, saving you money in the long run. These analytical stats can be as simple or as in-depth as your company requires. You’ll also have a helpful account representative that will gladly answer your questions and give you insightful tips. The small business phone service programs have options where you can see everything from customer engagement to your website’s keyword success, so that you can see what works and put your best foot forward.

Nextiva is the solution of choice for thousands of doctors, lawyers, dentists, retail shops, real estate agencies, financial firms, insurance agencies, marketing companies, and many other small & medium businesses across the country. No matter your industry, our experts understand your business needs and want to meet them.

You’ll find thousands of happy customer ratings across the internet. Comments from industry professionals will clue you in on the dozens of ways our small business phone service packages help businesses throughout the United States. For updates on what we’re doing to better our services, follow us on Twitter, where we’re always updating with real-time news, success stories, and tips for our clients.

Founded in 2006, Nextiva’s had more than 150,000 businesses use our services. How have we stayed successful? Our focus is on our customers and their needs. We’ve expanded our technology and small business phone service options to keep up with demands. Nextiva invests in high-tech programs that large and small enterprises can utilize to develop themselves. We provide reliable, day-to-day services that enable workers to communicate with each other and their customers in a more straightforward way. Connecting everyone to one cloud system means that your employees can easily stay up to speed on collaborative tasks and better work as a team. Best of all, our services are accessible and affordable for clients of all sizes.

With six redundant data centers across North America, Nextiva takes your business communication security seriously. We help protect against fraudulent activity, natural disasters, and other business continuity issues. In an age where individuals are more protective of their personal information than ever before, it’s crucial that you as a small company can protect your customers from breaches in security. When you use Nextiva’s reliable small business phone service, you’re showing your clients that they are your priority.

Security falls into customer service. It’s another way to make sure your clients come back to you for years. Protecting them from fraud, hackers, and other heinous internet practices also keeps your company whole.

Also, a secure network means that the right employees can access information even years down the line, which is essential for ethical business practices. Your system will keep and archive emails, conversations, receipts, and anything else you need.

Not only does this reduce your environmental footprint (since you no longer have to print every file!), but it will save you time years down the line. Should an issue arise, your workers have easy access to previous documents, service records, and financial records. Even if something happens to your physical office space, or a hard-drive breaks, you’re protected. Living in the digital age, there’s no reason to lose your company’s essential files in a digital outage. Safeguard your employees, and your company’s future by investing in Nextiva’s secure small business phone service package. Read the Security Datasheet

Appearing professional when you’re a small team is of the utmost importance, and Nextiva gets that. We offer companies a business number, automated receptionist, auto attendant menu, and professional voicemail service, so that you can operate like a large company even if you’re a one-person operation. Give your clients a secure feeling that they’re contacting a trustworthy company by using Nextiva’s small business phone service.

Not only do you look professional when you have a high-tech phone set-up, you feel it as well. Options in the small business phone service package allow you to organize and manage all of your phone calls, keep track of client comments, and make sure you’re responding on time. When you can't hire a dozen human operators, an automated system will still let you work like you have a full customer service staff. And if you already have a large team assembled, our technology makes it easier to manage their response time, accuracy, and overall helpfulness with a VoIP system.

Surrounding yourself with professional tools and creating a professional environment can take your small company to the next level. By convincing your clients you have a full set-up that is capable of addressing their concerns, you’ll start to maintain a good level of accountability. Staying professional helps promote your business’ name in a respectful light, and gives you a way to start building a professional reputation with just one phone call.