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Phone service solutions
for small business.

Our #1-rated phone service solution is part of a broader software experience that simplifies business communications for customers and teams.

Business voice, modernized

Business voice, modernized.

Communicate confidently using voice, SMS, and video. Do business with your team and customers using the communication channels they prefer.

Best loved features for small business phone service.

Auto attendant

Route inbound calls to the right teams quickly with this professional phone system feature. If you've ever heard, "Press 1 for Sales, Press 2 for Support," then you've used an auto attendant.

Call recording

Record all calls without any hardware. Use call recordings for QA or to provide coaching opportunities for your team. Access your recordings for up to six months.

Unlimited calling

No more long-distance or toll charges to speak with your customers. Enjoy truly unlimited calls in the U.S., Canada, and Puerto Rico using VoIP.

Video conferencing

Get HD voice and video conferencing on your computer and mobile phone. Also use screen sharing to collaborate in real time. Join online meetings in just one click.

Voicemail transcription

Save time by reading voicemail messages–you can even reply by SMS text message.

Call routing

VoIP providers like Nextiva let you direct inbound calls to your team based on set criteria, transfer to other members, and even adapt to your business hours.

Mobile app

  • HD voice with enterprise-grade call quality
  • Compatible with iOS or Android devices
  • Advanced call controls in the palm of your hand
  • One-click meetings from your cell phone
Learn more

Conference phones

  • Sleek, easy-to-use conference phones
  • Extended vocal range and noise reduction
  • Optional WiFi and Bluetooth connectivity
  • Intuitive call-handling features
Learn more

Desk phones

  • Multi-line and three-way conferencing
  • Extended talk time and standby period
  • Wireless (WiFi) or DECT phones
  • Optional Power over Ethernet (PoE) and Bluetooth support
Learn more

Desktop app

  • Free app download for Windows or macOS
  • Call anyone straight from your laptop
  • One-click audio and video conferencing
  • Integrates with Salesforce, Microsoft Dynamics, and more
Learn more
Work from anywhere

Work from anywhere.

Our remote-friendly, award-winning phone services use the internet, not physical landlines. Both in-office and remote workers can seamlessly switch between their desk and mobile phones, even in the middle of a call. Set up is simple — no IT staff needed.

See pricing

Scale when you’re ready.

Upgrade to advanced capabilities as you hire and grow. Nextiva Plug-Ins enable enhanced productivity and premium customer engagement.

Real help from real people.

You deserve Amazing Service® delivered by real people, not bots. Call, web chat, or submit a ticket 24/7/365.

Keep the apps you love.

Integrate Outlook, Google, SalesForce, Microsoft Teams, Hubspot, and custom tools.

Cloud of logos inlcuding Google Workspase, Five9, Microsoft Teams, Hubspot, Salesforce and more
PRICING & PACKAGES

Your search for small business phone service is now over.

Essential

Starts at $18.95

$14.95 Question mark icon
 
ESSENTIAL monthly agreement
ESSENTIAL 12 mo. agreement
ESSENTIAL 24 mo. agreement
ESSENTIAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$30.95
$29.95
$25.95
$24.95
$28.95
$27.95
$23.95
$22.95
$26.95
$25.95
$21.95
$20.95
$25.95
$23.95
$19.95
$18.95
$23.95
$21.95
$18.95
$17.95
*Standard pricing, does not reflect promo discounts

Per month / user
Get a quote

Unlimited voice calling

Unlimited internet fax

Free local and toll-free numbers

24x7 customer support

Professional

Starts at 22.95

$20.95 Question mark icon
 
PROFESSIONAL monthly agreement
PROFESSIONAL 12 mo. agreement
PROFESSIONAL 24 mo. agreement
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$35.95
$33.95
$30.95
$29.95
$33.95
$31.95
$28.95
$27.95
$31.95
$29.95
$26.95
$25.95
$29.95
$27.95
$24.95
$23.95
$27.95
$25.95
$22.95
$21.95
*Standard pricing, does not reflect promo discounts

Per month / user
Get a quote

All Essential features PLUS

Unlimited audio and video meetings

Business text messaging

Team collaboration tools

Voicemail to email & SMS

Enterprise

Starts at $32.95

$26.95 Question mark icon
 
ENTERPRISE monthly agreement
ENTERPRISE 12 mo. agreement
ENTERPRISE 24 mo. agreement
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4
5-19
20-99
100+
$45.95
$43.95
$40.95
$39.95
$43.95
$41.95
$38.95
$37.95
$41.95
$39.95
$36.95
$35.95
$39.95
$37.95
$34.95
$33.95
$37.95
$35.95
$32.95
$31.95
*Standard pricing, does not reflect promo discounts

Per month / user
Get a quote

All Professional features PLUS

Call recording & voice analytics

Audio/video conference recording

Microsoft and Salesforce integrations

Single sign-on management

*T&C: Void where prohibited. Offer available to new customers on 24-month or 36-month term contracts only. Actual discount varies, is reflected on the Nextiva website, and is dependent on the number of lines/users, service plan, term length, and payment option selected. Thirty percent discount calculated from regular retail price for the Nextiva Essential Package for a customer with 20-99 users on a 24-month contract, paying monthly. All pricing and discounts are before taxes, fees, add-ons, usage charges, surcharges, and other charges and fees. Cannot be combined with other offers, discounts or promotions. Nextiva reserves the right to change, modify or discontinue this offer at any time. Offer expires 12/5/22.

How do Nextiva’s VoIP business phone service solutions differ from others?

We help you simplify your business by providing a reliable, easy-to-use and secure phone service. With our business phone system, you’ll have no downtime, we’ll help you monitor all day/everyday, and you'll always stay informed of any network status updates. Most importantly, you’ll get the help you need right away.

900K+ users trust Nextiva's phone service. Here's why:

Amazing Service®

24/7 support from real people. Call, chat, or submit a ticket.

Reliable network

We provide outstanding network security that’s reliable. We’ll make sure you never miss a call with your customers.

Superb call quality

Worried about call lags, delays, and choppy audio? Our VoIP phone system runs HD voice calls through Tier 1 data centers. Quick and crystal-clear sound.

Easy phone setup

With easy to setup and download mobile and desktop apps, your team can start making calls almost as fast as they can get their usernames and passwords.

Don’t just take our word for it.

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quote

Nextiva just, honestly, took Phat Scooters to the next level for customer service.”

ashley fairchild Head of people ops at phat scooters
Derrick Mains, President and COO of Phat Scooters, smiling in front of a bright wall mural.
One platform, unlimited possibilities

All your business communications solutions in one place — phone, video, chat, contact management, and team collaboration.
It doesn't get easier than Nextiva.

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Small business phone service FAQs

One of the reasons our customers love us is because it’s so easy to get started with our Voice over Internet Protocol (VoIP) service:

We’ve tested everything and hand-picked a catalog of high-quality desk phones and hardware.

Plus, our basic small business VoIP plan starts at just $20/user per month. It has all the features a growing business needs — business text messaging, call logs, 99.999% uptime, and more.

Follow these steps, plug in your phones, and get started!

It's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you move your phone number to a new VoIP provider.

You can transfer any number you use, including:

Nextiva handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Nextiva's cloud phone system instantly.

Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.

Watch this short video to see how to transfer your phone numbers to Nextiva:

The short answer is modern cloud VoIP systems are extremely reliable, so long as you don’t have a power outage.

You might also want to consider other factors like:

  • Uptime — the percentage of time that a provider is online and is functioning. Nextiva provides customers with 99.999% uptime. This means that service may not be available for about six minutes a year.
  • Security — Call encryption is a newer enhancement to VoIP. Through TLS and SRTP, data exchanged between SIP phones and the cloud PBX are encrypted.
  • HD voice codecs offer twice as much bandwidth, which means everyone can hear a wider range of sound in every call.
  • Built-in redundancy ensures that your calls stay online even through network interruptions like jitter.

There’s no doubt that virtual phone numbers are more beneficial than traditional landline numbers.

They work for small businesses with remote staff as well as larger companies who need to manage communication in their call centers.

Most business phone service providers (Nextiva included) offer a range of virtual numbers:

Local phone numbers — These numbers are based in certain geographic areas, also known as rate centers or area codes.

Toll-free numbers — These are special numbers that start with 800, 888, 866, and others that allow people to call it without any tolls or add-on fees.

Vanity numbers — These numbers are the catchy, memorable numbers like 1-800-FLOWERS. You would want to purchase these and port them in.

Both! With Nextiva, you can choose to buy or rent many top-performing VoIP phones that work perfectly with your office phone system.

We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets.

The best part is that we pre-configure the devices, so you can use them instantly.

Nextiva offers a complete platform that enables people to work from home with its audio conferencing and VoIP solutions.

Here are some of the ways Nextiva helps people work from anywhere:

  • Virtual Phone System — Manage your company’s phone system over the internet while keeping your staff connected.
  • Conference Calling — Dial in to connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
  • Call Queuing — Handle more calls and answer them efficiently with call queues. Let callers hear on-hold music or announcements until the next available agent can answer their call.
  • Video Calling — You don’t need a cell phone or desk phone when you can manage calls directly from the app.
  • Advanced Features — Call analytics, call logs, customizable hold music, auto attendant, call recording, call forwarding, caller ID and more.

Here’s a quick run-through on business phones — and the apps that tie them all together

Let’s talk phones

When you get a small business phone service, there are a couple things you’ll want to clarify up front. Before you pull the trigger, know exactly what your package includes.

You’ll also want to know a bit about the tech so you can be sure you’re getting something reliable and modern enough to manage today’s multi-channel business conversations.

Is there a difference between a business phone service and a business phone system?

While they may sound similar, a small business phone system and a business phone service are actually two different but related aspects of business communications. All companies, small and large, need a phone service in some form or another, to communicate with customers, vendors, suppliers and employees. A business phone system provides a business phone number, and helps you stay connected with all the right people through streamlined communication functionality.

What are the benefits of phone service for small businesses?

We encourage you to compare the best business phone services for small business and see why Nextiva is right for you. Small business phone service comes full of benefits to allow your business to grow. Switching to a virtual phone service can save up to 60% of your phone bill. A traditional phone service is vulnerable to outages while a business phone service has considerably better uptimes and is resistant to risks like bad weather. Call quality and security both maintain integrity in the eyes of your customers.

When is the best time to invest in a good phone service for your business?

Nextiva delivers a VoIP phone service solution designed to provide small businesses with the tools they need to manage their voice communications – and the ability to to scale through our integrated software that allows you to plug in tools to improve customer management and employee productivity.

Our award-winning phone services use the internet, rather than physical landlines, making setup turnkey and allowing users to seamlessly switch between a desk or mobile phone to communicate and collaborate with each other and with customers This is the perfect arrangement as digital transformation is giving businesses the opportunity to have in-office and remote workers.

Nextiva provides small businesses with the ability to increase productivity by making everything available all in one tool, from business texting to chat, and from video conferencing to customer experience analysis. The top business phone service for small businesses includes:

  • Comprehensive phone service that includes mobile and desktop app, voicemail, toll-free numbers, free number porting, online faxing
  • More than just a phone service. Nextiva delivers chat, Audio and video conference, auto-attendant, texts
  • Highly reliable network that delivers 99.999% uptime through Tier 1 providers with strong failover redundancy
  • Top of the line desktop hardware
  • Seamlessly switch between desk and mobile phone. On the run or at your desk
  • Ease of use and easy set up through simple, intuitive applications. G2 Best Usability
  • Amazing Service®️ delivered by real people, not bots. G2 Best Support winner
  • Scalable–features are easy to use, easy to add, and work instantly. As your business grows, you can use plug-ins to support your Sales Pipeline, Helpdesk, call recordings, auto-attendants
Read more
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How Phat Scooters uses Nextiva to create the best customer experience every time.

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The top four reasons why businesses choose Nextiva.

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The complete communication system for growing your small business.

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"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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