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Small business phone service with big company benefits.

Operate like a Fortune 500 company,
without the Fortune 500 prices.

Nextiva's small business phone service across devices.
voip phone

Works with the app Easy setup & installation HD call quality

desktop app

Voice & video calls
Emails
Messaging
Sales and service tools

mobile app

One-click meetings Advanced call controls On iOS & Android

Derrick Mains, President and COO of Phat Scooters, smiling in front of a bright wall mural.

“Nextiva just, honestly, took Phat Scooters to the next level for customer service.”

ashley fairchild Head of people ops at phat scooters
PRICING & PACKAGES

Your search for small business phone service is over.

Essential

Starts at

$18.95

Per month / user
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Unlimited voice calling

Unlimited internet fax

Free local & toll-free numbers

24x7 customer support

Professional

Starts at

$22.95

Per month / user
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All Essential features PLUS

Unlimited audio & video meetings

Business text messaging

Team collaboration tools

Voicemail to email & SMS

Enterprise

Starts at

$32.95

Per month / user
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All Professional features PLUS

Call recording & voice analytics

Audio/video conference recording

Microsoft & Salesforce integrations

Single sign-on management

Small business phone service features

Auto attendant

Route inbound calls to the right teams quickly with this professional phone system feature. If you've ever heard, "Press 1 for Sales, Press 2 for Support," then you've used an auto attendant.

Video conferencing

Get HD voice and video conferencing on your computer and mobile phone. Also use screen sharing to collaborate in real time. Join online meetings in just one click.

Call recording

Record all calls without any hardware. Use call recordings for QA or to provide coaching opportunities for your team. Access your recordings for up to six months.

Voicemail to email

Increase your productivity by listening to your voicemail messages directly from your email inbox. If you can read your email, you can hear your voicemail.

Unlimited calling

No more long-distance or toll charges to speak with your customers. Enjoy truly unlimited calls in the United States, Canada, and Puerto Rico using VoIP.

Call routing

VoIP providers like Nextiva let you direct inbound calls to your team based on set criteria, transfer to other members, and even adapt to your business hours.

Mobile app

  • HD voice with enterprise-grade call quality
  • Compatible with iOS or Android devices
  • Advanced call controls in the palm of your hand
  • One-click meetings from your cell phone
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Desktop app

  • Free app download for Windows or macOS
  • Call anyone straight from your laptop
  • One-click audio and video conferencing
  • Integrates with Salesforce, Microsoft Dynamics, and more

Desk phones

  • Three-way conferencing and multi-line support
  • Extended talk time and standby period
  • Wireless (WiFi) or DECT phones
  • Optional Power over Ethernet (PoE) and Bluetooth support
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Conference Phones

  • Sleek, easy-to-use conference phones
  • Extended vocal range and built-in noise reduction
  • Optional WiFi and Bluetooth connectivity
  • Intuitive call-handling features
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700K+ users trust Nextiva's phone service.
Here's why:

Guided support

Changing voice providers is a big deal. We work with you to ensure porting is successful.

Reliability & uptime

We connected over 1 billion calls last year. We've built the most reliable VoIP network in the industry.

Superb call quality

Redundant data centers give you low-latency voice connectivity with multiple call routes.

Hassle-free setup

Standards-compliant credentials mean you just copy them into your phone system and you’re done.

Small business phone service: FAQs

One of the reasons our customers love us is because it’s so easy to get started with our Voice over Internet Protocol (VoIP) service:

We’ve tested everything and hand-picked a catalog of high-quality desk phones and hardware.

Plus, our basic small business VoIP plan starts at just $20/user per month. It has all the features a growing business needs — business text messaging, call logs, 99.999% uptime, and more.

Follow these steps, plug in your phones, and get started!

It's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you move your phone number to a new VoIP provider.

You can transfer any number you use, including:

Nextiva handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Nextiva's cloud phone system instantly.

Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.

Watch this short video to see how to transfer your phone numbers to Nextiva:

The short answer is modern cloud VoIP systems are extremely reliable, so long as you don’t have a power outage.

You might also want to consider other factors like:

  • Uptime — the percentage of time that a provider is online and is functioning. Nextiva provides customers with 99.999% uptime. This means that service may not be available for about six minutes a year.
  • Security — Call encryption is a newer enhancement to VoIP. Through TLS and SRTP, data exchanged between SIP phones and the cloud PBX are encrypted.
  • HD voice codecs offer twice as much bandwidth, which means everyone can hear a wider range of sound in every call.
  • Built-in redundancy ensures that your calls stay online even through network interruptions like jitter.

There’s no doubt that virtual phone numbers are more beneficial than traditional landline numbers.

They work for small businesses with remote staff as well as larger companies who need to manage communication in their call centers.

Most business phone service providers (Nextiva included) offer a range of virtual numbers:

Local phone numbers — These numbers are based in certain geographic areas, also known as rate centers or area codes.

Toll-free numbers — These are special numbers that start with 800, 888, 866, and others that allow people to call it without any tolls or add-on fees.

Vanity numbers — These numbers are the catchy, memorable numbers like 1-800-FLOWERS. You would want to purchase these and port them in.

Both! With Nextiva, you can choose to buy or rent many top-performing VoIP phones that work perfectly with your office phone system.

We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets.

The best part is that we pre-configure the devices, so you can use them instantly.

Nextiva offers a complete platform that enables people to work from home with its audio conferencing and VoIP solutions.

Here are some of the ways Nextiva helps people work from anywhere:

  • Virtual Phone System — Manage your company’s phone system over the internet while keeping your staff connected.
  • Conference Calling — Dial in to connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
  • Call Queuing — Handle more calls and answer them efficiently with call queues. Let callers hear on-hold music or announcements until the next available agent can answer their call.
  • Video Calling — You don’t need a cell phone or desk phone when you can manage calls directly from the app.
  • Advanced Features — Call analytics, call logs, customizable hold music, auto attendant, call recording, call forwarding, caller ID and more.
A man confidently making a phone call from his small business.

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Courtney Steele, Teres Nail Bar

"After 8 years of being with Nextiva,
their customer service still amazes me."

Courtney Steele, Teres Nail Bar
Proudly using Nextiva since 2012
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