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What is a VoIP conference call?

A conference call is a special phone call with multiple participants that speak to each other over a VoIP phone line. Conference calling has become a staple of modern business phone systems.

Using Voice over Internet Protocol (VoIP) technology, callers can dial into the meeting with their mobile phone, landline, or computer.

For enhanced security, moderators often set their conference bridge to require a passcode to join the meeting.

With Nextiva, companies can set up conference bridges without an expensive PBX or another third-party conference calling service.

VoIP conference call benefits

  • Host up to 200 participants in a conference room

  • Moderate calls easily with powerful conference call controls

  • Offer a dial-in number for mobile devices, landlines, and VoIP users

  • Join conference calls in one click with the NextivaONE App

  • Superior sound quality found in high-definition VoIP calls

  • Call recording capabilities available on select plans

Supercharge your meetings with VoIP conference calling from Nextiva.

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How to set up conference calling in Nextiva

It's quite easy to set up conference calling from within an online interface. Once you set up a conference bridge for users, you can instantly connect to Nextiva's conference call service.

  1. Sign in to the Nextiva Voice Portal.
  2. Click Features on the top menu.
  3. Scroll down and click on Conferencing.
  4. Click the “Conference Bridge +” button to create a bridge.
  5. Provide the name of the bridge and select the assigned phone number.
  6. Press Save to view the audio conference details.

Read our support article for more information on setting up a conference bridge for your team.

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VoIP conference calling FAQs

Cloud phone systems use Voice over Internet Protocol (VoIP) to establish phone calls over the internet. One of the features of business phone service in the cloud is conference calling.

To hop on a conference call from the NextivaONE App, you just open the desktop or mobile app (Android or iPhone). Tap the Call Room button to meet with your team. For people outside of your company, they can follow the steps to dial into the conference call.

Free conference call services may limit useful features like dialing people directly, HD Voice, and call recording. For the best conference calling experience, you want one that's integrated with your existing office phone system.

Every conference call service is unique and has specific meeting IDs and optional passcodes. Review the invite you might have received for your meeting for instructions. In most cases, you just dial a number with your phone.

You would dial into the conference room just as you would like any typical phone call. Be prepared with the meeting ID or password when prompted. You can also use a business phone app — a VoIP softphone — to join the online meeting faster.

Attendees should dial the six-digit identification code and the # key to enter the room. All phones can dial into your conference bridge including VoIP, mobile phones, and landlines.

Moderators can control the conference call by pressing key commands on their phone’s dial pad. These controls improve the user experience by limiting background noise and solving for larger business needs.

After the moderator provides their PIN, they can administer a VoIP conference call.

Conference Call Moderator Options:

* – Repeat your menu options.

  1. Mute or unmute the line.
  2. Hear the number of participants, followed by a roll call.
  3. Turn “Lecture Mode” on or turn off. It will mute participants in a conference call, allowing only the moderator to be heard on the call.
  4. Lock or unlock the conference.
  5. Hear your recording submenu options.
  6. Dial a new participant to join (if permitted)
  7. End the conference.
  8. Log in as moderator

# - Return to the conference.

For increased security, don’t share your moderator PIN with anyone. If you need to change it, ask your administrator to change it in the Nextiva Voice Portal.

The bridge number is the primary phone number that lets participants join a meeting room. One conference bridge can have thousands of possible meeting rooms. Generally, you only need one bridge number for your company to use. If you want to use a different number, you can add more any time you want.

You can also connect existing conference phones to assigned conference bridges for the best possible user experience. If you meet frequently in an office and host conference calls, you might want to use a high-end conference phone for maximum clarity and volume.

With three-way calling, you call each participant manually to add them to a call. The calls are connected directly to the host’s phone through their VoIP phone system.

Unlike three-way or N-way calling, a conference bridge is a dedicated phone number that connects multiple callers. Each caller joins by dialing the right access code.

Collaboration is essential for every business. In-person meetings require both time and cost participants hundreds, or even thousands every year. It’s a great way to provide clients a consistent phone number to dial and discuss their project without confusing meeting information that changes all the time.

With a conference bridge, you can facilitate team meetings from anywhere. Employees in the office or working remotely can hop on the same call and solve problems together. The best part is that it’s included with your business phone service from Nextiva.

And with VoIP, you don’t need the expensive phone system of a call center. Your service provider can set up a conference call bridge without any on-premises hardware.

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