Easily answer incoming calls with an auto attendant.

What is an auto attendant?

An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department.

An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the desired department. As a virtual receptionist, you can automatically route calls to your employees without needing a live operator.

Nextiva's auto attendant can become a multi-level auto attendant system for directing calls across your PBX, with submenus.

An automated attendant works like an Interactive Voice Response (IVR) system but is primarily based on keypad input and not voice input.

Why do businesses use auto attendants?

Companies use auto attendants to intelligently route inbound calls to their team. It presents callers with intuitive menu options to reach sales, service, or support when they call.

• Customizable. Create a custom greeting that plays on every call and even route callers based on your business hours.

• Better Workflow. Answer top customer questions about business hours or FAQs to lighten the load on your team.

• Customer Experience. Provide a better customer experience by reducing the time it takes to speak to the right person.

• Improved Trust. Make your small business appear larger with a professional voice recording for your auto attendant greeting.

• Scalability. When many people call your phone number at once, the virtual receptionist handles them without fail.

• Smart Routing. Prioritize calls from your toll-free numbers to your call center or contact center instead of a one-size-fits-all approach.