Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.
Read Blog
| Watch Webinars
Route calls to your team with an intuitive phone menu system.
Learn more
An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department.
An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the desired department. As a virtual receptionist, you can automatically route calls to your employees without needing a live operator.
Nextiva's auto attendant can become a multi-level auto attendant system for directing calls across your PBX, with submenus.
An automated attendant works like an Interactive Voice Response (IVR) system but is primarily based on keypad input and not voice input.
Companies use auto attendants to intelligently route inbound calls to their team. It presents callers with intuitive menu options to reach sales, service, or support when they call.
Customizable. Create a custom greeting that plays on every call and even route callers based on your business hours.
Better Workflow. Answer top customer questions about business hours or FAQs to lighten the load on your team.
Customer Experience. Provide a better customer experience by reducing the time it takes to speak to the right person.
Improved Trust. Make your small business appear larger with a professional voice recording for your auto attendant greeting.
Scalability. When many people call your phone number at once, the virtual receptionist handles them without fail.
Smart Routing. Prioritize calls from your toll-free numbers to your call center or contact center instead of a one-size-fits-all approach.
Creating an auto attendant with Nextiva is easy. Unlike most landline phone systems, you won't pay extra for auto attendants with Nextiva. They are included in our phone service plans.
To adjust your call flows for your auto attendant, follow these steps:
1 Sign into the Nextiva Voice Portal.
2 Hover over the Advanced Routing at the top and select Auto Attendants.
3 From there, you can create or manage an auto attendant.
For more information on what you can do with auto attendants, check out our support article.
Modify your preferences and toggle features in minutes. Don't compromise on scale or flexibility.
We handle more than one billion calls every year. Dependable 99.999% uptime you can trust.
Nextiva is HIPAA and SOC-2 compliant, with a multi-million-dollar security budget.
High-performance data centers and HD Voice technology ensure superior voice quality.
Anyone can set up and use Nextiva’s cloud PBX system, not just technical staff.
Get live support your business needs from our in-house team available 24/7.
via Downdetector.com
according to Gartner
according to Gartner
via G2
Hate filling out forms? 
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
