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Never miss important calls again with call notifications.

Receive urgent notifications when important people call right in your email.

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What are call notifications?

Call notifications use caller ID to alert you when an important contact calls your company’s phone system. This feature emails you whenever selected phone numbers call your business lines.

These alerts contain information about a caller and a timestamp. Receive notifications based on the phone number of the caller ID, not the name.

For instance, you might want to add a person’s home phone, cell phone, and office phone numbers separately. The next time they call, you’ll know.

Call notification benefits

Knowing when incoming calls reach your business line can be critical to your operations. Notifications allow you to follow up on inbound calls when you are available.

Popular uses of Call Notify include:

  • VIP notifications — Be notified whenever a high-value customer or prospect calls your company. It’s a great way to provide white-glove care without any extra effort.

  • Dedicated callback line — If someone is too busy for a live call, can they dial a specific number enabled with Call Notify, and you can have your staff reach them after they call.

  • Holiday schedule on-call notifications — After hours or on holidays, incoming calls alert your team and can be reviewed later.

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Pros and cons of call notifications


Configure exactly the way you want, including how to handle specific numbers, unavailable numbers, and the time of day.

It's easy to set up your email notifications depending on the calling party and the number dialed.

Receive an email notification with all the information about a caller such as their phone number, name, time and date of when they called, and the phone number they dialed.


Call notifications don't support SMS text messages. If you can’t get to your email, you might not be notified quickly.

At this time, the Call notification feature is limited to 12 phone numbers. However, with Call Analytics, you can pull this data for more phone numbers.

How to enable call notifications

It’s easy to set up call notifications with the Nextiva cloud phone system.

  1. Access the Nextiva Voice Portal and click on Features located at the top.
  2. Scroll down to Voicemail & Notification.
  3. Turn on call notifications by clicking the off button.
  4. Provide the phone numbers that you wish to receive alerts about.
  5. Click Save.

For more information, please read the support documentation.

Business Phone Service Benefits

Why businesses choose Nextiva

Benefits Mark

Modify your preferences and toggle features in minutes. Don't compromise on scale or flexibility.

Benefits Mark

We handle more than one billion calls every year. Dependable 99.999% uptime you can trust.

Benefits Mark

Nextiva is HIPAA and SOC-2 compliant, with a multi-million-dollar security budget.

Benefits Mark
Call Quality

High-performance data centers and HD Voice technology ensure superior voice quality.

Benefits Mark
Ease of Use

Anyone can set up and use Nextiva’s cloud PBX system, not just technical staff.

Benefits Mark
Amazing Service

Get live support your business needs from our in-house team available 24/7.

5/5 Network


94% Customer

according to Gartner

90% Willingness
to Recommend

according to Gartner

9.5/10 Easiest
to Use

via G2

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