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Top Ranked AI-Powered
Contact Center Solution

All conversations in one platform. Empowering agents. Satisfying customers.

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Trusted by 100,000+ businesses, including:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

G2 Leader in 30+ Categories

2024 Winter Leader

Nextiva offers the most flexible, scalable enterprise-grade contact center solutions.

Supercharge your CX with a plan that fits your business.

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Per Agent/Per Month Pricing

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Currency

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USD

EUR

GBP

CAD

Essential

Start your contact center here

Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow.

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Core features
  • Maximize productivity by incorporating both inbound and outbound calls to agents’ workflow.

    Omnichannel capabilities
  • Build a complete customer journey with drag-and-drop ease. Incorporate IVR, enhanced routing, voice bot-to agent hand-off for a blended AI and human experience.

    Full workflow engine for journey orchestration
  • Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

    Transcription & summarization
  • Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.

    Customizable intelligent & skills-based routing
From
$75 €65 £60 C$105
/agent/mo
From
$0.018 €0.017 £0.014 C$0.024
/agent/min
From
$129 €110 £95 C$176
concurrent

Professional

For teams ready for more

Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow.

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Everything in Essential, plus:
  • Advanced self-service capabilities
  • Improve agent performance and training opportunities by empowering supervisors to monitor both voice and digital interactions, providing instant feedback to agents.

    Real-time supervisor support
  • Built right in, an AI bot ensures PCI-compliant transactions where agents neither see nor hear credit card information.

    Secure payment agent assist (PCI-DSS)
  • Progressive and Predictive Dialing streamline outreach, with Quarterback Mode routing live calls to available agents for efficiency and personalization.

    Progressive & predictive dialing

Premium

Premium support without limits

Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale.

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Everything in Professional, plus:
  • Ensure you’re properly staffed by surfacing and analyzing historical data such as volume, wait time, and more.

    Workforce management*
  • Send callers to the best-fit agent based on skills, language, or expertise—helping resolve issues faster on the first try.

    Unlimited skills-based routing
  • Generate advanced insight on existing data by creating and visualizing customized data drill downs.

    Advanced analytics

Compare plan features

Highlighted Capabilities

Included features:
Essential
Professional
Premium
Omnichannel Engagement

Connect with customers across voice, chat, SMS, email, social, messaging, and webforms—all in one seamless, integrated experience.

Voice & WebChat
+Email, and SMS
All Channels
Inbound calling

Seamlessly manage and route incoming customer calls to the right agent for fast, effective support.

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Outbound calling

Enable agents to easily place calls for sales, follow-ups, or proactive outreach—right from their unified workspace.

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Blended inbound/outbound calling

Let agents handle both incoming and outgoing calls in a single interface—maximizing productivity and reducing idle time.

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Quarterback, progressive, predictive dialing

Progressive Dialing lets agents preview contact details before each call, enabling more personalized conversations.

Predictive Dialing automates high-volume outreach by dialing multiple contacts on behalf of agents.

Activate Quarterback Mode to further streamline predictive dialing by intelligently routing answered calls to available agents.

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List and campaign management

Plan, execute, monitor, and optimize specific sales or service campaigns incorporating outbound and inbound strategies.

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Process automation

Automate your workflows by connecting your go-to tools and building smart, seamless processes across systems.

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Dynamic scripting

Create consistency by guiding agents through interactions using prompts and flexible scripts.

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Dial by name auto attendant

Let callers reach the right person quickly by typing the first few letters of a name—no receptionist needed.

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Voice & digital customer surveys

Gather feedback or qualify leads by sending surveys through SMS, email, or voice prompts—right after an interaction.

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Proactive outbound notifications

Keep customers informed with automated updates, like order status, service alerts, or appointment reminders—before they need to ask.

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Real-time dashboards & reporting

Track performance instantly with customizable dashboards for agents and supervisors—so you can monitor key metrics as they happen.

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Voicemail drop & ACD voicemail

During peak call times and after hours, prompt incoming callers to leave a voicemail and receive a call back. Execute an outbound call campaign and leave pre-recorded messages when the call goes unanswered.

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Integrated Team Directory & Collaboration

Agents and supervisors can connect instantly via internal chat no need to leave the platform.

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Simple Self-Service Bots

Let customers get quick answers through automated webchat or SMS bots, with the option to seamlessly transfer to a live agent when needed.

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Advanced Self-Serve Bots

Enable powerful self-service with bots that follow complex rules and pull real-time data from integrated systems.

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Full API access

Connect your data by integrating Nextiva with your favorite tools using REST API.

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Workflow Builder

Create automated processes with a drag-and-drop workflow engine

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Smart Call Routing

Send callers to the best-fit agent based on skills, language, or expertise—helping resolve issues faster on the first try.

Up to 5
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Unlimited
Voice Recording

Keep an encrypted record of voice conversations

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Omnichannel conversation history

Keep every interaction connected with stitched conversations that follow the customer across channels—voice, chat, SMS, and more—so agents always have the full context, no matter where the conversation started.

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Contact management

Maintain a complete view of each customer by syncing with your favorite CRM—or use Nextiva’s built-in contact database to store details, track interaction history, and power personalized service.

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Web Call Back

Let customers request a call from an agent directly in the chat window—no waiting on hold. Boosts convenience, reduces abandonment, and transitions smoothly from chat to voice.

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ACD Call Back

Offer callers the option to keep their place in line without waiting on hold. ACD automatically calls them back when an agent is available—improving CX and reducing queue frustration.

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Single screen recording

Enhance training and coaching by capturing and recording an agent’s screen.

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Geographic disaster recovery

Geo-redundant disaster recovery ensures your contact center is up and running despite regional outages or disasters.

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Secure payment agent assist (PCI)

Provide customers payment privacy protection by ensuring agents can neither see nor hear credit card details.

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Enhanced supervisory capabilities

Connect agents to supervisors in real time with agent hand raising, screen share, and whisper coaching.

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Workforce management

Simplify and optimize scheduling efforts to match workload and business hours, time of day/year, and more

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Add on*
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Advanced CX analytics through integration with BI tools

Generate advanced insight on existing data by creating and visualizing customized data drill downs.

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AI transcription & summarization

Automatically capture the content of voice conversations in real time and create post-call summaries.

Usage-based
Usage-based
Usage-based

The most modern contact center

Transform your customer interactions with a contact center platform that saves you time and money, reduces agent and supervisor stress, and flexibly adapts to fit your needs.

Talk to an expert

Save up to 50% of time per interaction with Nextiva’s AI-powered voice and chat bot.

Elevate customer & agent experience. Reduce costs. Leverage AI.

Built-in auto dialer

Enhance agent efficiency, connect with more customers and prospects, and save time using Nextiva’s automated dialer.

Omnichannel, from day one

Let your customers choose how to connect with you—using voice, email, chat, SMS or social—on one platform. Start, stop and pick up conversations where they left off.

Workforce optimization

Help your contact center save money, improve first-contact resolution and increase conversion rates using one platform.

Automated outbound campaigns

Set it and forget it outbound campaigns help you stay top of mind with your customer base.
AI-Powered
Instantly save time and money with AI

Focus agents on your higher-priority tickets. Offer customers self-serve experiences. Easily leverage the latest in generative AI, without the exorbitant costs.

 

  • Reduce agent notetaking with auto-transcription
  • Get more insights with AI-created summaries
  • Audit your calls in a fraction of the time
  • Increase the effectiveness of compliance efforts
Omnichannel
Full visibility
Connect on any channel and any device

Fragmented customer communication comes together with continuity across voice, email, SMS, chat, video, and social media.

 

  • Equip reps with multi-channel conversational history
  • Get customers to the right agent, right away with skills-based routing
  • Simplify agent experiences with a single interface
  • Access unified reporting across channels
Automation
Intelligent outbound campaigns with task automation

Use AI to proactively reach out to customers and take repetitive tasks off your team’s hands.

 

  • Reach key prospects where they live with smart dialing
  • Help agents say the right thing, every time with dynamic scripting
  • Automate repetitive tasks, faster and easier than ever
  • Let customers serve themselves with speech-enabled IVR
IVA
IVR
Boost productivity on every channel with voice bots and virtual assistants.

Let your live agents take the interactions that need a human touch, and leave the others to interactive voice response (IVR) and intelligent virtual assistants (IVAs).

  • Deploy intelligent assistants on voice, chat, and text channels
  • Reduce costs by assigning repetitive tasks to AI-powered bots
  • Let IVAs solve problems quickly with self-service
  • IVAs to live agents, context kept for seamless switch
  • Stay in compliance with IVAs handling sensitive data
WFO
WFM
Never under-schedule or over-schedule agents again

Accurately forecast and staff each shift and improve agent performance on every call, every time with Workforce management (WFM) and workforce optimization (WFO) capabilities.

 

  • Multi-skill, multi-channel staffing forecasts
  • Scheduling, adherence, and intraday capabilities
  • Quality monitoring and coaching tools
Talk to an expert

Loved and trusted by millions.

“over 150 call center agents, and over 100 office staff”

"We use Nextiva VOIP for 7 sites, we have over 150 call center agents, and over 100 office staff, the system gives us flexibility for CSR to working from home or any our call center locations. Nextiva Call center has a lot features to allow us to run productive call centers. We love the flexibility of having your office extension on your cell phone."

Customer Review — GetVoIP, 2024

“over 200 users…with Contact Center.”

"We started with Nextiva back in Q4 of 2019 with just a handful of users. We now are over 200 users with other products turned on like contact center, auto attendants, IVR, etc. Overall, the system is easy to use and manage. It's very much self service, so you can do many tasks on your own. For the end user, the options of physical phone, mobile app, or soft phone for PCs provides great flexibility."

Customer Review — GetVoIP, 2024


4.8 /5 Based on 5,310+ reviews

4.5 /5 Based on 3305+ reviews

4.7 /5 Based on 600+ reviews

4.6 /5 Based on 3,185+ reviews

When you pick the #1 rated Contact Center, you get:

Advanced IVR technology
Replace multi-level phone menus with automated call flows that include speech recognition and text-to-speech. And, use our Smart Attendant to create dynamic, personalized interactions with your callers. Let Virtual Agents autonomously handle routine and repetitive transactions while your reps focus on higher-value interactions.
Call recording
Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching.
Click to dial
Click on any phone number in a form or list view inside your CRM to initiate a call on your desk phone or the NextivaONE App. Your caller’s name and information will appear on the screen as you’re dialing. Available via our CRM integration.
Automatic call distribution (ACD)
Want to manage higher call volumes without the exhausting wait times? Use this add-on to direct incoming calls to the right agent based on your business needs and preferences. ACD turns that flood of inbound calls into an organized call queue.
Call analytics
Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability. Measuring agent performance is easy with scheduled reports and visual call analytics available inside our call center software.
Call center thresholds
Have a system in place to receive notifications when your call center traffic meets predetermined limits. For instance, the calls in the queue or estimated wait time is unusually high. Yellow and red thresholds inside your inbound call center dashboard can alert agents and supervisors.
Desktop softphone & mobile app
Stay connected with your teams and customers from anywhere. Use the NextivaONE App from your home computer or smartphone. Also, move active calls between your desk phone, desktop app, and mobile app.
Dialed number identification service (DNIS)
Associate multiple phone numbers to a queue or play specific messages for those callers. With DNIS, two different callers within the same queue could have vastly different experiences — including different music on hold and wait times.
Customizable call flow builder
Want your toll-free numbers to offer a specific caller experience? Design your call flow on a canvas with drag-and-drop simplicity. Export your call flow and have a record for reference. Also convert text to human-like speech on call flow scripts via our IVR portal.
Intelligent call routing
Manage the ways you route calls with Nextiva’s call center PBX. Advanced call routing directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria.
Customer satisfaction surveys
Create surveys to gather personal feedback from prospects and customers at any stage of the customer journey. Use Nextiva CRM’s automated surveys to reach customers, say, two days after their support ticket was closed.
Screen pop
Display enhanced caller information to your inbound call center agent. Surface relevant information such as account numbers, purchases, and helpdesk tickets as the phone rings. Access this feature via our CRM integrations.
Voicemail
Outside your standard recorded greetings, also choose to receive email notifications each time you receive a voicemail. Voicemail Transcription can transcribe incoming voicemails and send them to a mobile phone number.
I’m a big fan of companies like Nextiva.

Steve Wozniak

Co-founder at Apple

Discover why Nextiva is the #1 rated AI-powered Contact Center.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Trusted by millions
of users daily

G2 Rating


4.6/5

TrustPilot Rating


4.8/5

I’m a big fan of Nextiva

Steve Wozniak

Prefer a call? Talk to a product expert about your business at 800-799-0600

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