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Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

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Crafting success stories for entrepreneurs and small business endeavors.

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Tailored solutions for mid-size and enterprise-level business success.

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Deliver end-to-end personalized experiences at scale

Supercharge your CX with a plan that fits your business

Get the world's best unified customer experience management platform
with flexible enterprise pricing.

Small business Enterprise

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Currency

Essential

Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.

From

$129 €120 £104 C$175

/agent/mo

From

$0.018 €0.017 £0.014 C$0.024

/agent/min

From

$179 €166 £144 C$242

concurrent

Get a Demo

Core features

One channel (Voice or digital)
Process automation
Dynamic scripting
Powerful inbound / outbound channels
Full workflow engine for journey orchestration
Best-in-class workflow automations and APIs
Customizable intelligent and skills-based routing

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Professional

Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.

From

$159 €147 £128 C$215

/agent/mo

From

$0.020 €0.018 £0.016 C$0.027

/agent/min

From

$209 €194 £169 C$283

concurrent

Get a Demo

Everything in Essential, plus:

Omnichannel (voice, sms, chat, email, social, messaging, webform)
Secure payment agent assist (PCI)
Full customer journey context & history
Advanced Al bots to guide journeys
Real-time supervisor support
Secure payment agent assist (PCI-DSS)
Single screen recording

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Premium

Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.

From

$199 €184 £160 C$269

/agent/mo

From

$0.024 €0.022 £0.019 C$0.032

/agent/min

From

$239 €221 £193 C$323

concurrent

Get a Demo

Everything in Professional, plus:

Multiscreen recording
Workforce management
Advanced CX analytics (real BI tooling)
Full work force management (WFM)
Optimized workflows for interaction deflection
CX analytics for all business functions
Multiscreen recording

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Compare plan features

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Highlighted Capabilities

Included features:

Essential

Professional

Premium

One channel (Voice or digital)

Workforce management

Process automation

Dynamic scripting

Omnichannel (voice, sms, chat, email, social, messaging, webform)

Secure payment agent assist (PCI)

Advanced CX analytics (real BI tooling)

Blended inbound/outbound calling

Transcription and summarization

Quarterback, progressive, predictive dialing

List and campaign management

Dial by name auto attendant

Voice & digital customer surveys

Proactive outbound notifications

Real time dashboards and reporting

Voicemail drop & ACD voicemail

Company directory w/ queue, agent, topic chat

Simple bots

Full API access

Full workflow engine

Intelligent and skills-based routing

QM voice recording

Unified history

Contact management

Web and ACD callback

Single screen recording

Advanced bots

Geographic disaster recovery

Remote telephony edge server connect

Digital supervision & agent screen share

Multiscreen recording

AI Transcription

Usage-based

Optimized workflows for interaction deflection

See all features

The most modern contact center Transform your customer interactions with a contact center platform that saves you time and money, reduces agent and supervisor stress, and flexibly adapts to fit your needs.

Deploy powerful AI in a single click.

Easy setup. Start in minutes. Add capabilities later.

Inbound, outbound, blended omnichannel.

Manage all agents in one place.

Native workforce optimization.

Talk to an expert

Elevate customer & agent experience. Reduce costs. Leverage AI.

Built-in auto dialer

Enhance agent efficiency, connect with more customers and prospects, and save time using Nextiva’s automated dialer.

Omnichannel, from day one

Let your customers choose how to connect with you—using voice, email, chat, SMS or social—on one platform. Start, stop and pick up conversations where they left off.

Workforce optimization

Help your contact center save money, improve first-contact resolution and increase conversion rates using one platform.

Automated outbound campaigns

Set it and forget it outbound campaigns help you stay top of mind with your customer base.

AI-Powered

Instantly save time and money with AI

Focus agents on your higher-priority tickets. Offer customers self-serve experiences. Easily leverage the latest in generative AI, without the exorbitant costs.

Reduce agent notetaking with auto-transcription

Get more insights with AI-created summaries

Audit your calls in a fraction of the time

Increase the effectiveness of compliance efforts

Omnichannel

Full visibility

Connect on any channel and any device

Fragmented customer communication comes together with continuity across voice, email, SMS, chat, video, and social media.

Equip reps with multi-channel conversational history

Get customers to the right agent, right away with skills-based routing

Simplify agent experiences with a single interface

Access unified reporting across channels

Automation

Intelligent outbound campaigns with task automation

Use AI to proactively reach out to customers and take repetitive tasks off your team’s hands.

Reach key prospects where they live with smart dialing

Help agents say the right thing, every time with dynamic scripting

Automate repetitive tasks, faster and easier than ever

Let customers serve themselves with speech-enabled IVR

IVA

IVR

Boost productivity on every channel with voice bots and virtual assistants.

Let your live agents take the interactions that need a human touch, and leave the others to interactive voice response (IVR) and intelligent virtual assistants (IVAs).

Deploy intelligent assistants on voice, chat, and text channels

Reduce costs by assigning repetitive tasks to AI-powered bots

Let IVAs solve problems quickly with self-service

IVAs to live agents, context kept for seamless switch

Stay in compliance with IVAs handling sensitive data

WFO

WFM

Never under-schedule or over-schedule agents again

Accurately forecast and staff each shift and improve agent performance on every call, every time with Workforce management (WFM) and workforce optimization (WFO) capabilities.

Multi-skill, multi-channel staffing forecasts

Scheduling, adherence, and intraday capabilities

Quality monitoring and coaching tools

Talk to an expert

Loved and trusted by millions.

“over 150 call center agents, and over 100 office staff” "We use Nextiva VOIP for 7 sites, we have over 150 call center agents, and over 100 office staff, the system gives us flexibility for CSR to working from home or any our call center locations. Nextiva Call center has a lot features to allow us to run productive call centers. We love the flexibility of having your office extension on your cell phone." Customer Review — GetVoIP, 2024

“over 200 users…with Contact Center.” "We started with Nextiva back in Q4 of 2019 with just a handful of users. We now are over 200 users with other products turned on like contact center, auto attendants, IVR, etc. Overall, the system is easy to use and manage. It's very much self service, so you can do many tasks on your own. For the end user, the options of physical phone, mobile app, or soft phone for PCs provides great flexibility." Customer Review — GetVoIP, 2024

4.6 /5

Based on 2000+ reviews

4.5 /5

Based on 2000+ reviews

4.5 /5

Based on 600+ reviews

4.6 /5

Based on 3000+ reviews

When you pick the #1 rated Contact Center, you get:

Advanced IVR technology

Call recording

Click to dial

Automatic call distribution (ACD)

Call analytics

Call center thresholds

Desktop softphone & mobile app

Dialed number identification service (DNIS)

Customizable call flow builder

Intelligent call routing

Customer satisfaction surveys

Screen pop

Voicemail

Advanced IVR technology

Replace multi-level phone menus with automated call flows that include speech recognition and text-to-speech. And, use our Smart Attendant to create dynamic, personalized interactions with your callers. Let Virtual Agents autonomously handle routine and repetitive transactions while your reps focus on higher-value interactions.

Call recording

Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching.

Click to dial

Click on any phone number in a form or list view inside your CRM to initiate a call on your desk phone or the NextivaONE App. Your caller’s name and information will appear on the screen as you’re dialing. Available via our CRM integration.

Automatic call distribution (ACD)

Want to manage higher call volumes without the exhausting wait times? Use this add-on to direct incoming calls to the right agent based on your business needs and preferences. ACD turns that flood of inbound calls into an organized call queue.

Call analytics

Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability. Measuring agent performance is easy with scheduled reports and visual call analytics available inside our call center software.

Call center thresholds

Have a system in place to receive notifications when your call center traffic meets predetermined limits. For instance, the calls in the queue or estimated wait time is unusually high. Yellow and red thresholds inside your inbound call center dashboard can alert agents and supervisors.

Desktop softphone & mobile app

Stay connected with your teams and customers from anywhere. Use the NextivaONE App from your home computer or smartphone. Also, move active calls between your desk phone, desktop app, and mobile app.

Dialed number identification service (DNIS)

Associate multiple phone numbers to a queue or play specific messages for those callers. With DNIS, two different callers within the same queue could have vastly different experiences — including different music on hold and wait times.

Customizable call flow builder

Want your toll-free numbers to offer a specific caller experience? Design your call flow on a canvas with drag-and-drop simplicity. Export your call flow and have a record for reference. Also convert text to human-like speech on call flow scripts via our IVR portal.

Intelligent call routing

Manage the ways you route calls with Nextiva’s call center PBX. Advanced call routing directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria.

Customer satisfaction surveys

Create surveys to gather personal feedback from prospects and customers at any stage of the customer journey. Use Nextiva CRM’s automated surveys to reach customers, say, two days after their support ticket was closed.

Screen pop

Display enhanced caller information to your inbound call center agent. Surface relevant information such as account numbers, purchases, and helpdesk tickets as the phone rings. Access this feature via our CRM integrations.

Voicemail

Outside your standard recorded greetings, also choose to receive email notifications each time you receive a voicemail. Voicemail Transcription can transcribe incoming voicemails and send them to a mobile phone number.

Quote: “The best experiences I've had in IT have been with Nextiva.” says Chris Hayes. IT Director at Conan

Discover why Nextiva is the #1 rated AI-powered Contact Center.

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TrustPilot Rating

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Use fewer apps, get more done.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Top Ranked AI-Powered Contact Center Solution

Trusted by 100,000+ businesses, including:

Nextiva offers the most flexible, scalable enterprise-grade contact center solutions.

Supercharge your CX with a plan that fits your business

Essential

Professional

Premium

Compare plan features

Highlighted Capabilities

Elevate customer & agent experience. Reduce costs. Leverage AI.

Built-in auto dialer

Omnichannel, from day one

Workforce optimization

Automated outbound campaigns

Instantly save time and money with AI

Connect on any channel and any device

Intelligent outbound campaigns with task automation

Boost productivity on every channel with voice bots and virtual assistants.

Never under-schedule or over-schedule agents again

Loved and trusted by millions.

When you pick the #1 rated Contact Center, you get:

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

We'd like to know you better so we can serve you better.

Your personalized demo. What to expect:

Request a demo

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Top Ranked AI-Powered
Contact Center Solution

Trusted by millions
of users daily