Every call answered.
Every message tracked.
Business calling, texting, and voicemail from any device. Powered by AI that handles the calls your team can't.
AI picks up when your team can't. Every call and text.
Every unanswered call is a lost opportunity. Nextiva puts calling, texting, and voicemail in one app across every device. When your team is busy, XBert AI picks up, answers questions, and books appointments automatically.
David Chen called about a billing question and requested an updated invoice. Issue resolved.
AI that actually picks up the phone
Not a chatbot. A receptionist that handles real calls, answers questions, and books appointments.
Calls and texts in the same thread
Context follows the customer, not the channel. No more piecing together what happened.
Full conversation history
See every message across every channel in one timeline. Context follows the customer, not the app.
Switch without telling your customers
Same number, zero downtime, nothing changes on their end. They'll just notice you pick up more.
Works with your favorite tools and platforms
Every feature you need. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Auto Attendant & IVR
Route callers with custom menus and dial-by-name directory.
Call Flow Builder
Design routing visually with time-based rules and business hours.
Call Recording
Record inbound and outbound calls with automatic archiving.
Call Forwarding
Route calls to any number when you're busy, away, or offline.
Voicemail Transcription
Read voicemails as text instead of listening to recordings.
Call Groups & Queues
Ring your team simultaneously or sequentially so nobody waits.
Conference Calling
Connect up to 250 participants with dedicated dial-in bridges.
Caller ID
Show your business name on every outbound call.
Call Transfer
Blind or warm transfer with the option to brief the next person.
Business SMS & MMS
Send and receive texts from your business number.
Desktop App
Make calls and send texts without leaving your computer.
Mobile App
Your full business phone in your pocket. iOS and Android.
Browser App
Log in from any computer, no install needed.
Device Sync
Calls, texts, and notifications stay in sync across every device.
Team Messaging
Chat with teammates alongside your calls and texts.
Contact Import
Bring in your Google and Outlook contacts automatically.
File Sharing
Share photos, documents, and files in any conversation.
XBert AI Receptionist
Answers calls 24/7, handles FAQs, and routes to the right person.
Call Summaries
AI-generated recaps with action items after every call.
Voice Analytics
Track call volume, talk time, missed calls, and trends.
Custom Reports
250+ report options with automated delivery on your schedule.
Call Pop
See caller details and history the moment the phone rings.
Team Presence
See who's available, on a call, or away in real time.
Number Porting
Bring your existing numbers to Nextiva with zero downtime.
Toll-Free & Local Numbers
Choose from 200+ area codes or add toll-free numbers.
Frequently Asked Questions
Can I keep my existing phone number?
Yes. Nextiva ports your existing numbers for free. Local numbers typically transfer in 3–5 business days, toll-free numbers in 7–10 business days. Your current number keeps working throughout the process, so there’s no gap in service. You’ll receive email confirmations at each stage of the port.
What devices does Nextiva work on?
Nextiva runs on the NextivaONE app for Mac, Windows, iOS, and Android, plus a browser-based app for any computer. All stay in sync so calls, texts, and contacts follow you across devices. Compatible VoIP desk phones are also supported. Nextiva Anywhere lets you forward calls to any phone and pull active calls between your desk phone and app using a star code.
How does XBert AI call handling work?
XBert AI answers incoming calls when your team is unavailable. It handles common questions, captures caller details, books appointments, and routes urgent calls to the right person. After every call, you get an AI-generated summary with action items so nothing falls through the cracks.
Are there limits on text messages?
Nextiva supports SMS and MMS from your U.S. business number. You can send texts, images (JPG, PNG, GIF), audio (MP3, WAV), and video (MP4) up to 1 MB per file. To send commercial messages, you’ll need to complete A2P 10DLC registration through your admin portal to comply with carrier regulations. International texting and SMS shortcodes are not currently supported.
What integrations does Nextiva support?
Nextiva integrates with major CRMs (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle Sales Cloud, SugarCRM), helpdesks (Zendesk, ConnectWise, ServiceNow), productivity tools (Microsoft Teams, Google Workspace, Microsoft Outlook), and ERPs (Oracle NetSuite, Jack Henry). A Chrome extension is also available for browser-based workflows.
Can I make international calls?
Yes. International dialing is available but disabled by default on new accounts to prevent unauthorized charges. Contact Nextiva support to enable it. Once activated, you dial 011 + country code + number from any device. Rates vary by destination and are published in Nextiva’s international rate card.
How quickly can I get set up?
Same day. Download the NextivaONE app, log in, and start making calls. If you’re using desk phones, they boot up in a few minutes once plugged in. Microsoft Teams integration syncs in about 15 minutes depending on account size. Number porting runs in parallel so you can use Nextiva immediately with a new number while your existing number transfers.
Is Nextiva reliable enough for my business?
Nextiva’s network delivers 99.999% uptime across 8 points of presence with carrier-grade data centers. Real-time network status is publicly available at status.nextiva.com. Because it’s cloud-based, your phone system keeps working even if your office loses power, as long as your team has internet on another device.
Get started with Nextiva.
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Businesses trust Nextiva for their communications
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
