Healthcare conversations.
Handled with care.
Doctors, front desks, and care coordinators manage every patient conversation in one place — so patients get faster answers and better care.
Connected care, from first call to follow-up.
One Conversation, Start to Finish
Phone calls, text messages, live chat, email, video visits. Patients reach you however they prefer, and your team sees every interaction in a single thread. One conversation history. No repetition. No blind transfers. Context travels with the conversation.
See the PlatformSecure at Every Step
HIPAA-compliant with a signed BAA. SOC 2 certified. TCPA compliant. End-to-end encryption for voice, video, and messaging. PHI is protected with role-based access controls and automatic redaction. 99.999% uptime with less than 2-minute geographical disaster recovery. Compliance isn’t an add-on. It’s the foundation.
Your EHR, In Sync
Out-of-the-box Epic EHR integration with real-time sync for appointments, prescriptions, billing, and patient verification. Also connects with ModMed, eClinicalWorks, Planet DDS, and your existing practice management system. Calendar sync with Google and Outlook. No system replacement required.
Your AI Front Desk
XBert AI handles scheduling, prescription refills, billing questions, and patient verification around the clock. It deflects routine calls so your front desk focuses on complex clinical needs. A 5-person team can operate like 10 without additional headcount.
Explore XBert AISmarter Conversations. Better Care.
Every patient interaction is automatically transcribed, summarized, and scored for sentiment. Your care coordinators get AI-generated call summaries with action items. Managers get coaching insights and quality scores without listening to recordings.
Explore Contact CenterFollow-Up on Autopilot
Every interaction ends with a clean handoff. Your team gets a structured summary by email, not a voicemail to dig through. Appointment reminders, post-visit follow-ups, refill notifications, and insurance FAQs run automatically. No manual forwarding. No forgotten callbacks. Configure once with a visual builder, no code required.
Post-appointment follow-up workflow started for Maria Santos
Patient called to reschedule a follow-up appointment. XBert confirmed availability, moved the visit to Friday at 10 AM, and sent a confirmation text to the patient.
Patient called about a prescription refill for blood pressure medication. Receptionist confirmed with pharmacy and scheduled a 3-month follow-up. Patient expressed satisfaction with the process.
AI answers when your team can’t.
Every call answered—nights, weekends, holidays. Your team focuses on patients in the office.
Cut overhead while increasing quality of care.
Automate scheduling, refills, and FAQs. Reduce no-shows. Staff handles complex cases that need a human.
Less admin. Streamline operations.
Reduce admin burden with efficient workflows and secure, real-time patient data access.
Fully compliant and safe by design.
HIPAA-ready, SOC 2 certified, end-to-end encrypted. Urgent calls route to staff in real time.
Explore More:
Out-of-the-box Epic integration.
Appointments, prescriptions, billing, and patient records. All synced in real time.
Patient Verification
Instantly authenticate patients using records to reduce handle time and improve first-call resolution.
Appointment Management
View, schedule, cancel, and reschedule appointments within the agent workflow, synced in real time to Epic.
Prescription Support
Access prescription history and process refill requests for eligible medications.
Billing Visibility
Retrieve billing summaries, balances, charges, and transaction history in real time.
*Capabilities vary by EHR system. Some features may require additional configuration.
Real impact. Meaningful ROI.
NEBA Health
Mountains Community Hospital
Ontrak Health
Horizon Health
Every patient touchpoint, handled.
The Front Door
Active Visit
Follow Up
Continuity
Teamwork
Maria Santos called to schedule a new patient appointment. Booked with Dr. Patel. Intake forms sent to patient email.
“The most common side effects at 20mg are dizziness and dry cough, but they typically resolve within a week. Dr. Martinez wants you to check your blood pressure daily and call us if it stays above 150/90.”
Lisinopril Dosage Adjustment Protocol
10mg → 20mg step-up: Monitor BP daily for 14 days. Report persistent cough, swelling, or readings >150/90. Follow-up in 4 weeks…
Patient confirmed Lisinopril increase. Asking about side effects. No current symptoms reported. BP check scheduled in 2 weeks.
Post-visit follow-up with Thomas Greene completed. Patient feeling well. Rx pickup confirmed. Copay collected. Follow-up booked.
Annual wellness reminder sent to Marcus Johnson. Patient responded and booked Thursday, March 27 at 9:30 AM with Dr. Patel.
Thomas Greene visited Mar 4. A1C elevated at 6.8. Metformin prescribed and Rx sent to Walgreens. Labs ordered ahead of follow-up.
Care Team Alpha — 4 members
A1C retest pre-ordered for Mar 19 • Chart flagged • 48-hr patient reminder scheduled • Pharmacy notified
March 19 — Dr. Patel
A1C retest • Pre-visit forms queued • Patient reminder set
Smart routing.
No complex setup.
XBert acts as your first line of defense—answering every customer request, resolving routine needs, and intelligently routing by intent.
Explore More:
Works with your existing healthcare systems.
EHR & Practice Management
SSO & Identity Management
Scheduling & Collaboration
Patient Communication
Automation & Workflow
Developer & Custom APIs
The numbers behind modern healthcare.
Physicians now use AI in practice. Adoption has nearly doubled since 2023.
AMA 2025 AI Sentiment SurveyOf calls to small businesses go unanswered. Healthcare practices are among the most impacted.
Forbes, 2024Of healthcare leaders report being overwhelmed by administrative workloads.
Edge Research, 2026Patients will leave a provider they trust after just one bad experience.
PwCTotal medical revenue per primary care physician annually. Every missed call chips away at this.
MGMA, 2025Healthcare AI agent market by 2030, growing at 44% annually.
MarketsandMarkets, 2026Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your data stays safe, your customers stay protected, and you stay in control.
XBert knows your business
XBert learns your services, policies, business hours, and FAQs. It's not guessing—it's an expert that knows your business inside and out.
You control everything
Set guardrails and customize what the AI can handle. Conversations are recorded and transcribed so you always know what happened.
Seamless handoff to humans
When needed, XBert transfers complex requests and urgent needs to your team—no awkward pauses or frustrated customers.
Certified by experts
Don't just take our word for it. Nextiva meets the highest security and compliance standards to protect your customer data.
Made for any type of healthcare org.
Health Systems & Hospitals
Unify communications across departments, locations, and care teams at scale.
Primary Care & Family Medicine
Stop losing patients to missed calls and long hold times.
Urgent Care & Walk-In Clinics
Answer questions about wait times and walk-in availability around the clock.
Pediatrics
Give anxious parents quick answers and easy appointment scheduling.
Women's Health & OB-GYN
Handle sensitive scheduling and lab result inquiries with AI-powered privacy.
Internal Medicine
Manage complex patient panels with automated appointment reminders and follow-ups.
Geriatrics & Senior Care
Help older patients and their families navigate scheduling and medication questions.
Home Health Care
Coordinate care teams, schedule visits, and route urgent patient needs.
Concierge Medicine
Deliver white-glove service with AI that matches your premium patient experience.
Telemedicine Providers
Handle appointment scheduling and tech support for virtual visits seamlessly.
Dental Practices
Fill your chair schedule without your team chasing confirmations all day.
Dermatology
Automate prescription renewal requests and route urgent skin concerns.
Cardiology
Route urgent symptom calls to on-call providers immediately.
Orthopedics & Sports Medicine
Manage pre-op instructions and post-surgical follow-up calls at scale.
Gastroenterology
Automate prep instructions and procedure scheduling callbacks.
Imaging & Radiology Centers
Handle result inquiries and scheduling across multiple referring providers.
Ophthalmology & Optometry
Schedule eye exams, LASIK consultations, and post-op appointments effortlessly.
ENT (Ear, Nose & Throat)
Triage urgent symptoms and manage high-volume allergy season calls.
Pain Management
Route urgent pain escalations while handling routine appointment changes.
Physical Therapy & Rehab
Keep your therapy schedule full and manage insurance verification calls.
Oncology
Handle sensitive patient calls with empathy and route urgent care needs.
Allergy & Immunology
Manage seasonal appointment surges and prescription refill requests.
Chiropractic
Fill appointment gaps and handle insurance questions automatically.
Multi-Specialty Groups
Route patients to the right department without phone trees or hold music.
Community Health Centers & FQHCs
Serve high call volumes across multiple locations with limited staff.
Behavioral Health & Therapy
Handle sensitive intake calls with AI that respects patient privacy.
Substance Abuse Treatment
Never miss a call from someone ready to start treatment.
Psychiatry & Mental Health Clinics
Screen crisis calls while booking routine medication management appointments.
Marriage & Family Counseling
Automate scheduling for couples and family therapy sessions with ease.
Autism & Developmental Services
Support families navigating evaluations, therapy schedules, and insurance questions.
Veterans Health Services
Provide always-available support for veterans navigating care and appointments.
School-Based Health Centers
Coordinate with parents, students, and administrators during and after hours.
Mobile Health Services
Route patients to the right location and manage constantly changing schedules.
Practice Management Groups
Standardize communications across every practice in your portfolio.
Women's Shelters & Crisis Centers
Answer sensitive crisis calls with trained AI routing to human staff immediately.
Social Services & Case Management
Connect clients with the right resources and track follow-up calls automatically.
See the future of
healthcare CX.
Frequently Asked Questions
How does XBert AI help my front desk staff?
XBert answers routine calls and questions for you—things like hours, location, insurance, new-patient questions, and basic appointment requests—so your front desk isn’t stuck on the phone all day. It reduces hold times, handles overflow during busy periods, and lets your team focus on patients in the office instead of juggling ringing phones.
Can XBert handle after-hours and weekend calls?
Yes. XBert provides 24/7 call coverage. It can answer common questions, capture messages, route urgent issues, and collect the information your team needs to follow up. That means fewer missed calls, fewer voicemails to dig through, and better patient experience outside normal business hours—without adding after-hours staff.
Is XBert HIPAA compliant?
XBert is built on Nextiva’s HIPAA-ready platform and follows strict security and privacy controls. We sign Business Associate Agreements (BAAs) for covered services and protect PHI with encryption and access controls. Your practice can use AI and automation without compromising compliance.
Does XBert integrate with our existing systems?
XBert connects with your phone system and can integrate with tools like CRM and calendars (Google, Outlook). For deeper workflows—such as tying into your practice management or EMR—we offer services-led, custom integrations so XBert can follow your existing intake, scheduling, and follow-up processes instead of forcing you to change them.
How long does it take to get up and running?
XBert’s AI receptionist can be configured in under an hour. You answer questions about your practice, hours, services, and policies, and XBert generates a receptionist tailored to your clinic. Full deployment with number porting typically takes two to four weeks. Your team can start using the NextivaONE app immediately while porting completes.
Will XBert replace my staff?
No. XBert is designed to offload repetitive, low-value phone work—not replace your team. It handles routine calls and FAQs, so your staff can spend more time with patients, handle complex issues, and manage in-office tasks without burnout.
See how Nextiva transforms healthcare.
Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.
Rated by 8,000+ verified customers on Trustpilot
Businesses trust Nextiva for their communications
Nextiva’s transcription, workflow customization, and routing capabilities have been invaluable.
