Healthcare

Unify conversations for the ideal patient experience.

Small practices to large healthcare organizations trust Nextiva to manage all their end-to-end patient interactions using our HIPAA-compliant platform.

Healthcare professionals
Medical centers
Hospitals

Trusted by innovators and forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

150%

Positive service boosts spending by ~150% compared to negative experiences.

95%

Customers share negative healthcare experiences, harming reputations.

400%

Customers facing service issues are 400% more likely to switch their healthcare provider.

AI Contact Center

Everything you need to improve the patient experience with ease.

Connect conversations

Seamlessly interact with patients via call, text, chatbot, email, and social.

Manage & organize

Manage and organize all conversations in a single place.

Collaborate

Collaborate among your team with ease and visibility via desktop, app, web & mobile.

Safe patient data

Keep patient data safe and secure 24/7.

Centralize all conversations to improve patient and staff experience.

Create a single hub that enables staff to efficiently handle all call, text, chatbot, email, and social interactions.

Schedule appointments and accept payments with AI

AI and automation allow patients to book appointments and make payments 24/7 via chatbot or voice command.

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Answer FAQs with AI

Reduce the time your staff spends on calls when AI answers patient’s FAQs.

Route callers to the correct clinic

Improve patient satisfaction by immediately sending incoming calls to the correct location.

Deliver patient care anytime, anywhere

Download the app to your desktop or mobile or use the browser to connect with patients wherever you can your team choose to work.

Ensuring that we were on a secure, HIPAA-compliant platform that was tested and validated was the highest priority.

Joseph Berardo

CEO of Concordia Care, Inc.

Enhance the patient experience with convenient and accessible care.

Schedule appointments over text

Route texts to the correct agent for quick appointment setting.

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Answer FAQs with AI

Reduce the time your staff spends on calls when AI answers patient’s FAQs.

Route callers to the correct clinic

Improve patient satisfaction by immediately sending incoming calls to the correct location.

Deliver patient care anytime, anywhere

Download the app to your desktop or mobile or use the browser to connect with patients wherever you can your team choose to work.

Nextiva is all about making sure we can enhance our customer experience.

Larry Kay

Retired Brigadier General & President, Veterans Home Care

Collaborate effortlessly, give your team what they need, and deliver amazing experiences.

Minimize friction and ensure effective communication across all healthcare professionals so patients receive coordinated, personalized care that sets you apart.

Coordinated care

Experience seamless collaboration on-site or remotely with Nextiva’s industry-leading applications on browser, desktop.

Connect quickly with patients with the right staff member

Utilize AI-powered Intelligent Voice and message routing with keyword detection to swiftly connect patients with the right staff members.

Allow AI and Chatbot do the work wherever it is possible

Provide answers to FAQs via live chat, text, email, and messengers, minimizing the need for patients to speak with a representative for basic information (location, hours of operation, etc.).

Share communication channels across your entire team

Boost your productivity by allowing multiple team members access to view and reply to messages across all communication channels. Easily assign tasks and empower your team to consistently deliver coordinated care.

Nextiva has made my job a lot easier, because I know that as long as my network stays up, my phone lines are good.

Patrick Miller

IT Manager and Information Security Officer at Mountains Community Hospital

Attract more patients and build a stellar online reputation

Foster proactive engagement as conversations happen everywhere including social media and online review websites.

Protect and boost online reputation and patient trust

Be aware of what’s being said about you in real time with automatic alerts.

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Boost your social reach, engage with patients where they are

Manage all online reviews and mentions from one inbox. Funnel DMs into one inbox. Create and schedule social posts to attract new patients.

Nextiva allows me to focus on my practice without worrying about our social media and online reputation.

Eli Sofer

MD, Westside Plastic Surgeons, Beverly Hills, CA

Experience the peace of mind of 24/7 data protection

With Nextiva, your patient data has never been in better hands. Our robust measures include:

HIPAA compliance assurance

  • Dedicated healthcare network
  • Data encrypted at rest and in transit
  • Fully HIPAA compliant with a backup of a BAA (Business Associate Agreement)

Secure & compliant fax solutions

  • Access unlimited HIPAA-compliant faxes through the Nextiva secure online portal

Discover how healthcare organizations of all types use Nextiva to get more done. 
In less time.

Heaton Eye Associates

With Nextiva since 2016

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We know if we grow, Nextiva can grow with us with very little infrastructure needed to get the right service to our location.

Jerry King

Director of Contact Center at Heaton Eye Associates

Heaton Eye Associates

With Nextiva since 2016

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All our offices use Nextiva daily.

Dr. Koorosh Joshua Elihu

M.D., Anesthesiologist, Elihu Institute for Pain Management:

Choosing Nextiva ensures the best care for your patients using the best experience platform.

Dr. Connie Mariano

Fmr. White House Doctor, Entrepreneur, & Author

See why 100,000+ businesses choose Nextiva.

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