Every agent will
be your best.
XBert listens to every conversation, surfaces the right knowledge, suggests responses, and flags sentiment shifts. Your agents perform like your most experienced one.
Real-time guidance, right when your agents need it.
While your agents talk, XBert listens. It surfaces knowledge, suggests responses, and flags sentiment shifts so every conversation is handled with confidence. No hold times. No guesswork. Just better outcomes.
“Based on your growth trajectory, the Enterprise 250 plan would give you room to scale without hitting limits.”
Enterprise Plan Comparison
Enterprise 250 includes priority routing, dedicated CSM, and volume pricing at 120+ seats…
AI coaching built for your industry.
Contact Centers
Every agent coached in real time. Reduce training costs and handle complex queries with confidence.
Financial Services
Compliance-aware coaching keeps agents on script and customers protected. Every interaction auditable.
Healthcare
HIPAA-compliant coaching surfaces the right protocols so agents handle sensitive conversations correctly.
Insurance
Claims guidance, policy details, and de-escalation coaching delivered mid-conversation.
Retail & E-commerce
Agents resolve returns, exchanges, and product questions faster with instant knowledge surfacing.
Technology
Technical support agents get step-by-step guidance and documentation surfaced in real time.
Real Estate
Property details, availability, and pricing surfaced instantly so agents never fumble a lead.
Travel & Hospitality
Booking changes, cancellation policies, and loyalty program details at the agent's fingertips.
Works with your favorite tools and platforms
AI coaching that makes every agent unstoppable.
Real-time coaching
XBert observes every conversation and suggests responses, talking points, and next steps as they happen. Your agents get expert-level guidance without waiting for a supervisor.
Knowledge on demand
Surfaces relevant articles, scripts, and procedures from your knowledge base the moment a question is asked. Agents find answers without leaving the conversation or putting customers on hold.
Sentiment detection
Reads tone, hesitation, and confidence in real time. When a customer needs reassurance, XBert coaches your agent on exactly how to address concerns and keep the conversation moving forward.
Compliance & security
Detects sensitive information like credit cards and SSNs mid-conversation and prompts agents to redirect customers to secure payment channels. PCI-compliant workflows protect your business.
Automated summaries
Generates call transcripts, summaries, and action items automatically when a conversation ends. Eliminates after-call documentation work so agents can move to the next customer immediately.
Faster agent onboarding
Acts as a digital mentor for new agents, guiding them through conversations with contextual prompts and suggested next steps. Faster ramp-up, less dependency on senior staff.
Built for the moments that matter most.
Complex customer queries
When agents face difficult or unfamiliar questions, XBert retrieves the right information instantly. No more putting customers on hold to ask a colleague.
Difficult conversations
AI detects frustration in real time and provides de-escalation scripts. Agents stay calm and confident when conversations get heated.
High call volumes
During peak times, Agent Assist automates context retrieval and note-taking so agents can focus on the customer instead of their screen.
Onboarding new agents
AI guides new hires through conversations with contextual prompts and step-by-step instructions. They handle calls confidently from their very first day.
Upsell and cross-sell
XBert scans your product catalog and surfaces relevant offers at the right moment. Agents make natural recommendations without feeling pushy.
After-call documentation
Automatic transcription, summarization, and action item capture. No more spending 10 minutes typing up call notes after every interaction.
An AI coach you can trust with
your customers.
Agent Assist runs on Nextiva's enterprise-grade platform. Your data is encrypted, your customers are protected, and every coaching interaction is logged and auditable.
Grounded in your knowledge base
Agent Assist surfaces responses and articles from your actual documentation. Every suggestion traces back to an approved source, not a guess.
Full visibility, full control
Every coaching suggestion, knowledge article surfaced, and sentiment flag is logged. Supervisors can review, adjust, and audit the AI's guidance at any time.
PCI and sensitive data detection
Agent Assist detects credit card numbers, SSNs, and other sensitive data mid-conversation, then prompts agents to redirect to secure channels automatically.
Industry-recognized compliance
Nextiva holds the certifications that regulated industries demand, so your AI coaching meets the same standards your business does.
Get Started with XBert
Add XBert to your Nextiva plan. No long-term contracts. Start today and scale as you grow.
Per 99 interactions, then $0.99 per interaction after
- Real-time coaching on every call
- AI-powered suggested responses
- Live sentiment detection
- Knowledge base surfacing
- Automatic call summaries & transcripts
- Compliance & security monitoring
Free professional setup
Our expert team members will set up and configure your AI for free, tailored to your business.
Included:
- Knowledge base import & training
- CRM & contact center integration
- Custom coaching rules setup
- Live testing and optimization
*Additional fees may apply for complex custom integrations.
FAQs
How is Agent Assist different from XBert AI Employee?
XBert AI Employee handles customer conversations autonomously — it answers calls, books appointments, and resolves issues on its own. Agent Assist works alongside your human agents instead, providing real-time coaching, suggested responses, and knowledge surfacing while they handle the conversation. Think of it as giving every agent an expert co-pilot.
Does Agent Assist work on all communication channels?
Yes. Agent Assist provides real-time guidance across voice calls, live chat, SMS, and email. It analyzes the conversation on any channel and surfaces relevant coaching, knowledge articles, and suggested responses.
How does it integrate with our existing tools?
Agent Assist integrates with your CRM, knowledge base, and existing contact center tools. Supported integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho, Microsoft Dynamics, and more. All customer data and interaction history is pulled together so agents have full context.
Will my agents find it intrusive or distracting?
Agent Assist is designed as a passive coaching panel, not a disruptive overlay. Suggestions appear alongside the conversation and agents choose whether to use them. It works like having an experienced colleague quietly offering help, not someone taking over the keyboard.
Can supervisors see what Agent Assist is recommending?
Yes. Supervisors can monitor Agent Assist recommendations in real time through dashboards, review coaching effectiveness after calls, and adjust coaching rules to match your company’s best practices. All suggestions and agent responses are logged for quality assurance.
How fast can we get set up?
Setup takes minutes, not weeks. Import your existing knowledge base and company documentation, configure your coaching preferences, and Agent Assist starts working immediately. Our team provides free onboarding support to ensure optimal performance from day one.
What's included in the pricing?
$99/month includes real-time coaching, sentiment detection, knowledge surfacing, automatic call summaries, compliance monitoring, and CRM integration. Additional usage is billed per interaction.
Is there a money-back guarantee?
Yes. You can try XBert Agent Assist risk-free. If it doesn’t improve your team’s performance, contact us for a refund.
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An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
