Hospitality starts
before guests check in.
Hotel managers, front desk staff, and hospitality teams manage every guest conversation in one platform, so reservations get booked, requests get handled, and every stay starts with a great first impression.
Always available.
Always booking.
67% of hotel guests who don’t get a response to their first inquiry book elsewhere, and most of those calls come in when your front desk is at full capacity. XBert AI answers every call the moment it comes in, books reservations, handles guest requests, and routes VIP inquiries to the right staff member. Your team focuses on the guests in front of them while AI takes care of the ones still calling.
Miriam Lopez inquired about guest Sarah Jenkins requested a late checkout. Late checkout approved until 2 PM with an additional fee applied.
Reservations booked around the clock
Reservation inquiries, availability checks, and room bookings handled by AI so your front desk staff focuses on the guests already in the building.
Guest requests routed to the right department
Housekeeping, concierge, maintenance, room service — XBert routes every request to the right team instantly. No hold. No runaround.
Group bookings and event inquiries, captured
Corporate retreats, weddings, and group blocks are handled automatically. XBert captures every detail and gets high-value leads to your sales team fast.
Works with your PMS, Salesforce, and more
Integrates with the tools your property already uses. Your PMS, CRM, and booking platforms connected from day one.
Works with your favorite tools and platforms
The numbers behind modern hospitality.
Say speed of response is a key factor in choosing where they stay.
AccentureOf callers who reach voicemail won't leave a message or call back.
ForbesOf hotel prospects who don't get a first response book with a competitor.
Hotel ManagementAverage lifetime value of a returning hotel guest across repeat stays.
American Hotel & Lodging AssociationOf travelers book with the first hotel that responds to their direct inquiry.
MIT Lead Response StudyGuests won’t return after poor communication experience.
PwCOf hotel calls go unanswered during peak check-in and check-out periods.
Hospitality TechnologyOf hospitality businesses now use AI in at least one guest-facing function.
McKinsey, 2025XBert AI handles real customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Hotel guest assistance
A guest reports a broken AC. XBert logs a maintenance request and coordinates housekeeping.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Return request
Hear XBert handle return requests and keep customers informed.
Smart routing.
No complex setup.
XBert handles guest inquiries across every channel, booking reservations, processing special requests, and routing by department and urgency so your staff stays focused on delivering an exceptional guest experience.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your guest data stays safe, every interaction stays documented, and you stay in control.
Payments stay protected
XBert absorbs your room rates, packages, policies, and payment procedures, then uses that knowledge to handle guest transactions accurately every time.
Every property, always on
Define exactly what your AI employee can and can't do. Every guest conversation is recorded, transcribed, and available for review. Nothing happens in a black box.
Guest data stays safe
Complex or sensitive guest situations get routed to your front desk instantly, with the full conversation attached so no one starts from scratch.
Industry-recognized compliance
Nextiva meets the highest security and compliance standards to protect your client communications.
Every feature you need. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text guests booking confirmations and arrival details from your main number.
Auto Attendant & IVR
Route callers to reservations, concierge, housekeeping, or the manager on duty.
Call Flow Builder
Design routing around front desk hours, peak periods, and department availability.
Voicemail Transcription
Read voicemails as text during peak check-in and check-out hours.
Mobile App
Your property's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when your desk is managing in-person guests.
Caller ID
Show your property's name on every outbound call to guests and prospects.
Call Recording
Record guest calls for quality, training, and service documentation.
AI Transcription
Every call transcribed and searchable for guest records and dispute resolution.
Conversation History
Full guest communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between front desk, housekeeping, concierge, and management.
Video Conferencing
Virtual site tours, event planning meetings, and staff coordination from any device.
File Sharing
Share event contracts, group proposals, and property details securely in any conversation.
Conference Calling
Multi-party calls for event planning, group bookings, and ownership meetings.
Contact Import
Bring your guest and corporate contacts from Google and Outlook automatically.
XBert AI Receptionist
Answers calls 24/7, books reservations, and handles guest requests.
Call Summaries
AI-generated recaps with guest details and request information after every call.
Smart Routing
AI routes calls by department, urgency, and staff availability.
Sentiment Analysis
Detect guest frustration or VIP status in real time so your team can respond appropriately.
Automated Follow-ups
Booking confirmations, pre-arrival texts, and post-stay review requests sent automatically.
Voice Analytics
Track call volume, missed calls, and reservation conversion rates.
Call Pop
See guest details and stay history the moment the phone rings.
Number Porting
Bring your existing property numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can the AI Receptionist handle guest inquiries before, during, and after their stay?
Yes. The AI Receptionist is fully capable of handling any questions related to the property, special events, local activity recommendations, and much more.
Can it provide information about check-in and check-out times, policies, or directions?
Yes. After completing its instant analysis, AI Receptionist fully understands property policies and is capable of answering any questions related to that. Additionally, AI Receptionists can pull up active booking information and give guests check-in and check-out times specific to their visit dates.
Can it assist with room service, maintenance requests, or housekeeping coordination?
Yes! AI Receptionist can do it all – forwarding room service orders directly to the restaurant through the onsite POS system, updating maintenance schedules with accurate location and status information, and even managing housekeeping schedules and room cleanliness status.
Can the AI book rooms or answer availability and pricing questions in real time?
Yes. The AI Receptionist directly integrates into your own booking system and can book rooms or handle cancellations as well as answer real-time questions about room availability, special room requests, and pricing.
Will AI Receptionist follow up with guests after they inquire but don’t book?
Yes. It manages a database of website activity and customer information ensuring that every lead is targeted allowing for increased booking rates and higher productivity.
Can it offer upsells like late check-out, room upgrades, or spa bookings?
Yes. AI Receptionist is trained to proactively offer upcharges or upgrades and keeps an updated database on customer preferences and visit history in order to maximize its success rate.
Can it welcome guests by name and tailor its messaging to their preferences and visit purposes?
Yes. AI Receptionist has the capability to adjust its responses based on which customer it is speaking to and tailor its messaging to the specific visit purpose of that guest.
Does it collect reviews or feedback after a guest's stay?
Yes. A huge part of AI Receptionist’s capabilities are its advanced feedback storage and analysis strategies, using feedback to better your business and adjust its responses accordingly.
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An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
