Eliminate busywork
with the XBert AI assistant.
XBert answers calls, handles chats, books appointments, and resolves issues — all on its own. An AI employee trained on your business, so your team can focus on what actually moves the needle.
Put AI to Work.
Your XBert adapts to your business
Warm and persuasive. Dana qualifies leads, answers pricing questions, and books next steps before the call ends.
Efficient and zero-friction. Marcus finds the perfect slot across time zones and confirms within minutes.
Patient and thorough. Sophia handles billing disputes and account issues — closing tickets on first contact.
Fast and precise. James reads caller intent in real time and routes to the right person instantly.
Detail-oriented and persuasive. Elena drafts personalized proposals with the right pricing and sends them automatically.
Attentive and sharp. Liam transcribes every voicemail, pulls out action items, and flags anything urgent.
Sarah Mitchell asked about business hours and scheduled a consultation. Appointment confirmed.
Meet the future workforce.
Your teams will be unstoppable.
Trained on your business. No guessing allowed.
XBert learns your policies, your voice, and your protocols. With full context behind every response, responses stay accurate and on-brand. You can finally delegate to AI with real confidence.
Repetitive work, handled start to finish.
Appointment booking, FAQ handling, routine follow-ups. XBert runs these end-to-end without handing off. Your team focuses on high-value conversations while XBert handles the volume.
Every customer gets an instant response.
XBert picks up calls, chats, and messages the moment they arrive. Customers get real answers in seconds, not hours. Your team wakes up to resolved tickets instead of a backlog.
The AI employee shift has already started
Of customer issues will be resolved by AI alone by 2029.
GartnerOf small business calls go completely unanswered.
Forbes, 2024Annual turnover in customer service roles.
Harvard Business ReviewReduction in operational costs with AI agents.
GertnerOf customers expect service within 5 minutes.
McKinseyGrowth in AI agent usage since January 2025.
ForbesOf CEOs expect AI to interact directly with customers.
IBMOf callers won't leave a voicemail.
ForbesNot all AI is built the same
How to get AI that works
AI without your business context is just guessing. When grounded in your actual data — policies, history, workflows — accuracy improves dramatically and hallucinations drop.
Generic AI
- Trained on the internet, not your business
- No context about customer history
- Can't access your systems or data
- One-size-fits-all responses
- Requires manual integration work
XBert on NEXT
- Learns from your actual conversations
- Full customer history and context
- Connected to your workflows and data
- Responses tailored to your business
- Works out of the box, gets smarter over time
Smart routing.
No complex setup.
XBert acts as your first line of defense—answering every customer request, resolving routine needs, and intelligently routing by intent.
XBert sounds like
your best employee.
Listen to XBert handle real conversations. It understands intent, responds naturally, and resolves issues on its own.
Patient intake
A patient calls in with an urgent need. XBert collects the details and connects them to the right person.
After-hours request
A customer calls after hours to update their account. XBert gathers the details and queues it for follow-up.
Reservation update
A customer calls about an upcoming reservation. XBert handles the change and wraps it up.
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your data stays safe, your customers stay protected, and you stay in control.
XBert knows your business
XBert learns your services, policies, business hours, and FAQs. It's not guessing—it's an expert that knows your business inside and out.
You control everything
Set guardrails and customize what the AI can handle. Conversations are recorded and transcribed so you always know what happened.
Seamless handoff to humans
When needed, XBert transfers complex requests and urgent needs to your team—no awkward pauses or frustrated customers.
Certified by experts
Don't just take our word for it. Nextiva meets the highest security and compliance standards to protect your customer data.
How you can use XBert AI
AI Answering Service
Every call answered on the first ring, 24/7. XBert greets callers, qualifies intent, routes to the right team, and books appointments — so your business never misses an opportunity.
XBert Assist
Agent Assist
Real-time coaching that makes every agent your best agent. XBert surfaces the right knowledge, suggests responses, and flags sentiment shifts — all mid-conversation.
XBert Transcription
XBert Summary
Transcription & Summarization
Every call, meeting, and message automatically transcribed and summarized. Key decisions, action items, and follow-ups are extracted instantly — no one has to take notes again.
Every industry is being reshaped.
The leaders are already moving.
Across healthcare, finance, retail, and beyond — the same work keeps showing up: scheduling, inquiries, routing, follow-ups. Customers expect instant responses. AI handles it all.
Technology
Support triage, demos, customer success
- Technical support triage
- Demo scheduling automation
- Customer success workflows
Retail
Order status, product inquiries, returns
- Order status automation
- Product inquiry handling
- Returns & support AI
Healthcare
Patient scheduling, intake, and triage
- 24/7 appointment scheduling
- HIPAA-compliant AI conversations
- Patient intake automation
Distributed organizations
Multi-location routing and analytics
- Centralized conversation history
- Location-based routing
- Cross-location analytics
Financial services
Account inquiries, verification, compliance
- Secure customer verification
- Account inquiry automation
- Compliance-ready transcripts
Professional services
Client intake, scheduling, lead qualification
- Client intake automation
- Consultation scheduling
- Lead qualification 24/7
Get Started with XBert
Add XBert to your Nextiva plan. No long-term contracts — start today and scale as you grow.
Per 100 interactions, then $0.99 per interaction after
- Answer unlimited calls 24/7
- AI text messaging and live chat
- Calendar and CRM integration
- Automatic appointment booking
- Full call transcripts & analytics
- Smart handoff to your team members
Guided self-setup
Built around your business. Launch at your pace.
What you get:
- Pre-built roles. Receptionist, Sales, or Support.
- Personalize your agent. Name, voice, greeting, channels.
- Preview & test. See how it works before you launch.
Frequently Asked Questions
What is XBert?
XBert AI is Nextiva’s AI receptionist and customer service assistant. It handles routine customer conversations across voice, SMS, and web chat, including answering questions, qualifying leads, booking appointments, and routing requests to the right person.
XBert AI answers common questions, captures and qualifies leads, books or reschedules appointments, routes calls by intent, and handle automated support across phone, SMS, and web chat. XBert offers conversational AI capabilities to any business from every interaction. You decide what it can do, what it cannot do, and when it must hand a conversation to your team.
How does XBert learn about my business?
XBert uses the business information you provide or is found on your website, including services, policies, FAQs, business hours, and workflows. You set guardrails, review recordings and transcripts, and keep the knowledge base current. Requests outside its approved scope can be escalated to a person. XBert uses this knowledge to provide accurate, contextual responses to customer inquiries rather than generic AI answers.
Can I control what XBert says and does?
Absolutely. You set the guardrails—defining what XBert can handle autonomously, when it should escalate, and how it interacts with customers. All conversations are recorded and transcribed, giving you full visibility into every interaction.
What happens when XBert can't handle a request?
XBert intelligently routes complex or sensitive issues to the right person on your team. The handoff is seamless—your agent gets full context of the conversation so the customer never has to repeat themselves.
Is XBert secure and compliant?
XBert runs on Nextiva’s enterprise platform, which is SOC 2 Type II audited, ISO 27001 certified, and PCI DSS compliant. It is HIPAA-eligible when the required Business Associate Agreement is executed. Confirm the configuration and contractual requirements for your use case.
How long does it take to set up XBert?
XBert is designed for fast deployment in under 5 minutes. Once you provide your business information or your Google Business Profile, it will learn your company’s services, policies, FAQs, and workflows. From there, XBert can be up and running quickly with a dedicated phone number you can use to receive incoming calls. No complex integrations or long implementation timelines required. No coding required, either!
Can I use XBert without another Nextiva product?
Yes. XBert is available as a standalone product or as an add-on to a Nextiva plan.
How much does XBert cost?
XBert AI pricing is $99 per month for 100 AI conversations. Additional conversations cost $0.99 each. There are no long-term contracts, and a 30-day money-back guarantee applies.
An AI conversation is a phone call longer than 30 seconds or an SMS/web-chat thread with three or more interactions counts as a conversation. Calls under 30 seconds and single-message chats do not count toward the plan.
