The End of Busywork
Starts Here.
XBert answers calls, handles chats, books appointments, and resolves issues — all on its own. An AI employee trained on your business, so your team can focus on what actually moves the needle.
Put AI to Work.
Your XBert adapts to your business
Warm and persuasive. Dana qualifies leads, answers pricing questions, and books next steps before the call ends.
Efficient and zero-friction. Marcus finds the perfect slot across time zones and confirms within minutes.
Patient and thorough. Sophia handles billing disputes and account issues — closing tickets on first contact.
Fast and precise. James reads caller intent in real time and routes to the right person instantly.
Detail-oriented and persuasive. Elena drafts personalized proposals with the right pricing and sends them automatically.
Attentive and sharp. Liam transcribes every voicemail, pulls out action items, and flags anything urgent.
Sarah Mitchell asked about business hours and scheduled a consultation. Appointment confirmed.
Meet the future workforce.
Your teams will be unstoppable.
Trained on your business. No guessing allowed.
XBert learns your policies, your voice, and your protocols. With full context behind every response, responses stay accurate and on-brand. You can finally delegate to AI with real confidence.
Repetitive work, handled start to finish.
Appointment booking, FAQ handling, routine follow-ups. XBert runs these end-to-end without handing off. Your team focuses on high-value conversations while XBert handles the volume.
Every customer gets an instant response.
XBert picks up calls, chats, and messages the moment they arrive. Customers get real answers in seconds, not hours. Your team wakes up to resolved tickets instead of a backlog.
The AI employee shift has already started
Of customer issues will be resolved by AI alone by 2029.
GartnerOf small business calls go completely unanswered.
Forbes, 2024Annual turnover in customer service roles.
Harvard Business ReviewReduction in operational costs with AI agents.
GertnerOf customers expect service within 5 minutes.
McKinseyGrowth in AI agent usage since January 2025.
ForbesOf CEOs expect AI to interact directly with customers.
IBMOf callers won't leave a voicemail.
ForbesNot all AI is built the same
How to get AI that works
AI without your business context is just guessing. When grounded in your actual data — policies, history, workflows — accuracy improves dramatically and hallucinations drop.
Generic AI
- Trained on the internet, not your business
- No context about customer history
- Can't access your systems or data
- One-size-fits-all responses
- Requires manual integration work
XBert on NEXT
- Learns from your actual conversations
- Full customer history and context
- Connected to your workflows and data
- Responses tailored to your business
- Works out of the box, gets smarter over time
Smart routing.
No complex setup.
XBert acts as your first line of defense—answering every customer request, resolving routine needs, and intelligently routing by intent.
XBert sounds like
your best employee.
Listen to XBert handle real conversations. It understands intent, responds naturally, and resolves issues on its own.
Patient intake
A patient calls in with an urgent need. XBert collects the details and connects them to the right person.
After-hours request
A customer calls after hours to update their account. XBert gathers the details and queues it for follow-up.
Reservation update
A customer calls about an upcoming reservation. XBert handles the change and wraps it up.
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your data stays safe, your customers stay protected, and you stay in control.
XBert knows your business
XBert learns your services, policies, business hours, and FAQs. It's not guessing—it's an expert that knows your business inside and out.
You control everything
Set guardrails and customize what the AI can handle. Conversations are recorded and transcribed so you always know what happened.
Seamless handoff to humans
When needed, XBert transfers complex requests and urgent needs to your team—no awkward pauses or frustrated customers.
Certified by experts
Don't just take our word for it. Nextiva meets the highest security and compliance standards to protect your customer data.
How you can use XBert.
AI Receptionist
Every call answered on the first ring, 24/7. XBert greets callers, qualifies intent, routes to the right team, and books appointments — so your business never misses an opportunity.
XBert Assist
Agent Assist
Real-time coaching that makes every agent your best agent. XBert surfaces the right knowledge, suggests responses, and flags sentiment shifts — all mid-conversation.
XBert Transcription
XBert Summary
Transcription & Summarization
Every call, meeting, and message automatically transcribed and summarized. Key decisions, action items, and follow-ups are extracted instantly — no one has to take notes again.
Every industry is being reshaped.
The leaders are already moving.
Across healthcare, finance, retail, and beyond — the same work keeps showing up: scheduling, inquiries, routing, follow-ups. Customers expect instant responses. AI handles it all.
Technology
Support triage, demos, customer success
- Technical support triage
- Demo scheduling automation
- Customer success workflows
Retail
Order status, product inquiries, returns
- Order status automation
- Product inquiry handling
- Returns & support AI
Healthcare
Patient scheduling, intake, and triage
- 24/7 appointment scheduling
- HIPAA-compliant AI conversations
- Patient intake automation
Distributed organizations
Multi-location routing and analytics
- Centralized conversation history
- Location-based routing
- Cross-location analytics
Financial services
Account inquiries, verification, compliance
- Secure customer verification
- Account inquiry automation
- Compliance-ready transcripts
Professional services
Client intake, scheduling, lead qualification
- Client intake automation
- Consultation scheduling
- Lead qualification 24/7
Get Started with XBert
Add XBert to your Nextiva plan. No long-term contracts — start today and scale as you grow.
Per 99 interactions, then $0.99 per interaction after
- Answer unlimited calls 24/7
- AI text messaging and live chat
- Calendar and CRM integration
- Automatic appointment booking
- Full call transcripts & analytics
- Smart handoff to your team members
Free professional setup
Our expert team members will set up and configure your AI for free — tailored to your business.
Included:
- Custom AI training for your business
- Calendar & CRM integration setup
- Custom greeting and voice selection
- Live testing and optimization
*Additional fees may apply for complex custom integrations.
Frequently Asked Questions
What is XBert?
XBert is Nextiva’s AI employee that handles customer conversations autonomously. It answers questions, schedules appointments, resolves routine requests, and intelligently routes complex issues to your team—all without human intervention.
How does XBert learn about my business?
XBert is trained on your specific business data—your services, policies, FAQs, business hours, and workflows. It uses this knowledge to provide accurate, contextual responses to customer inquiries rather than generic AI answers.
Can I control what XBert says and does?
Absolutely. You set the guardrails—defining what XBert can handle autonomously, when it should escalate, and how it interacts with customers. All conversations are recorded and transcribed, giving you full visibility into every interaction.
What happens when XBert can't handle a request?
XBert intelligently routes complex or sensitive issues to the right person on your team. The handoff is seamless—your agent gets full context of the conversation so the customer never has to repeat themselves.
Is XBert secure and compliant?
Yes. XBert is built on Nextiva’s enterprise-grade platform, which is PCI DSS compliant, HIPAA compliant, and SOC 2 audited. Your customer data is encrypted, auditable, and protected by industry-leading security standards.
How long does it take to set up XBert?
XBert is designed for fast deployment. Once you provide your business information—services, policies, FAQs, and workflows—XBert can be up and running quickly. No complex integrations or long implementation timelines required.
