Business SMS

Customers love
businesses that text

Meet prospects and customers where they prefer. With easy-to-use text capabilities
that increase conversions and build loyalty.

Trusted by innovators and forward-thinking companies:

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TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

Connect with customers
faster via text

Chat with customers straight from your phone or computer. Quick setup, simple texting.

20% of emails get opened

98%

of texts get read

Send
open-worthy messages.

Send and receive text messages from a business phone number. Wow customers with quick responses using the Nextiva pp on your desktop, laptop, or mobile phone.

Desktop app
Eliminate interruptions while working from your computer. Simply pull up the Nextiva desktop app to send texts and get back to the task at hand.
Mobile app
Working on the go doesn’t have to stop you from sending a business text. Download the Nextiva App to your iOS or Android phone to send and receive business texts when you’re away from your desk.
Browser app
Using a different computer today? No problem. Log in to the browser version of the Nextiva App to send and receive business texts.
Photos and Emojis
Send photos for faster communication or text with emojis to connect with your customers on a more personal level.
Device sync
Notifications and texts are synced across all of your devices – mobile, desktop, and browser.
Upload your contacts
Add your Google and Outlook contacts to the Nextiva App. Contacts sync across devices

Frequently Asked Questions

What is business SMS?

Business SMS (Short Message Service) is when companies send text messages to people’s phones for work-related reasons. It’s like when you get texts from a store about a sale, or a reminder from your dentist about your appointment. Businesses use it for things like telling customers about deals, answering questions, reminding people about meetings or deliveries, and even asking for feedback. It’s a quick and easy way for businesses to talk to customers or employees because most people read their texts right away. But companies have to be careful not to send too many texts or bother people who don’t want to receive them.

Why should I use business SMS?

Is SMS effective for customer experience?

Can I send text messages from VoIP numbers?


How does VoIP texting work?

What limits are there when using Nextiva and SMS?





Our customers deliver amazing experiences with Nextiva

50,000+

Monthly reviews

98%

Faster response time

Read the case study
Hyundai Logo

21M+

Customers

40%

Cost Reduction

See all case studies
Cedar Financial Logo

84.6%

Increase in member engagement

$12,910

Of monthly revenue generated with NCC

See all case studies
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