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Business SMS (Short Message Service) is when companies send text messages to people’s phones for work-related reasons. It’s like when you get texts from a store about a sale, or a reminder from your dentist about your appointment. Businesses use it for things like telling customers about deals, answering questions, reminding people about meetings or deliveries, and even asking for feedback. It’s a quick and easy way for businesses to talk to customers or employees because most people read their texts right away. But companies have to be careful not to send too many texts or bother people who don’t want to receive them.

Using business SMS can be really beneficial for several reasons:

Most People Read Texts Quickly:

Unlike emails that might sit unopened, most people read texts soon after they receive them. This means your message is likely to be seen quickly.

Direct and Personal:

Text messages can feel more personal than emails or online ads. This can help build a better connection with your customers.

Great for Reminders and Updates:

If you need to remind customers about appointments or update them about their orders, SMS is a fast and reliable way to do it.

Reach a Wide Audience:

Almost everyone has a mobile phone these days, so you can reach a lot of people, including those who might not use email or social media much.

Good for Short, Important Messages:

SMS is perfect for sending short, important messages that you want people to see right away.

Customer Service:

It’s a quick way to answer customer questions or solve problems, which can make your customers happier with your service..

Feedback Collection:

You can easily ask for feedback or conduct quick surveys via SMS.

SMS is good for customer experience because:

People Read Texts Fast:

Most read texts right away, so they’ll see your message quickly.

Feels Personal:

You can make texts feel special for each customer, which they usually like.

Everyone Opens Texts:

More people read texts than emails, so your message is more likely to be seen.

Quick Help:

It’s a fast way to answer customer questions or fix problems, which makes customers happy.

Useful Info:

Texts are great for reminders or updates about orders, which keeps customers informed and avoids confusion.

Easy Feedback:

It’s easier to get customers to answer a quick text survey than a long email one.

Yes, you can send text messages from VoIP phone numbers. Voice over Internet Protocol (VoIP) allows service providers to connect their service to cellular networks. However, this capability must be activated before VoIP texting can be used.

With a small business phone system like Nextiva, you can send text messages directly from your VoIP number to mobile phones. It’s the easiest way to communicate with customers without a third-party SMS provider.

VoIP texting works by sending text messages to a trusted phone carrier through the internet. The VoIP phone provider manages this handoff between the internet and the cell phone carrier.

The message is then sent as a standard text message to the recipient’s mobile device via the cellular network. It looks and functions just like a regular text message.

With Nextiva, companies enjoy the benefits of VoIP and streamline all of their business communications.

When using VoIP with SMS, there are a few limitations to consider:

SMS functionality:

Not all VoIP service providers support SMS functionality. Choose a VoIP provider that explicitly offers SMS capabilities, such as Nextiva.

Large file sizes:

Additionally, very large images or videos larger than 1 MB are not supported.

SMS shortcodes:

At this time, Nextiva does not support SMS shortcodes.

Recipient consent:

Businesses must maintain records of consent for sending text messages for commercial purposes, such as marketing campaigns.