AI Bot and Automation
AI Bot and Automation Capabilities
Spotlight
Sales
Commerce & Sales
Allow users to buy a product or service via live chat. Integrate your entire catalog, SKUs, internal or external APIs and deploy the right messages. Sell on Instagram, LiveChat, WhatsApp with the same seamless experience.
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Sales
Sales & Service Automation
Recognize customer intent and automatically route to sales or service teams. Leverage chatbot to initiate sales conversation and generate leads during off hours.
Sales
Lead Capture
Use a bot to communicate with visitors, gauge their interest, interact and pass it on to the right team.
Service
Service Requests
Use a chat bot to answer customer questions and automate customer service requests at any time.
Service
Support Automation
Leverage chatbot to fill in for live support during off-hours and automatically create tickets if cases can’t be resolved without a live agent.
Sales
Multi-Flow Chatbots
Use a single chatbot with multiple intents, personalized to your customer’s journey.
Marketing
Proactive Knowledge Base
Deploy an integrated knowledge base chat that automatically provides customers with FAQs, articles or blog content that addresses their questions.
Marketing
Appointment Scheduling
Ability for a user to schedule a sales or service appointment via live chat.
Service
Agent Transfer
Easily transfer conversations from bots to agents or let them take over. Recognize if conversations are exceeding time limits and set up automated transfers to agents. Allow important customers to be routed to your highest-performing team.
Service
Offline Behavior
Automate chatbot behavior based on time of day, holidays or a list of personalized variables.
Service
AI or NLP Bots
Choose your bots to be exclusively flow-based or power them with AI using Conversational AI that allows human-like customer interactions.
Marketing
Multi-Source Chatbot
Build one Chatbot and deploy it on multiple communication channels such as LiveChat, Facebook Messenger, Instagram messaging, WhatsApp etc.
Service
Create Tickets
Simplify ticketing to know what’s being worked on, what's in progress, and who needs more information before returning to the customer. Prioritize based on these variables.