AI Bot and Automation

AI Bot and Automation Capabilities

Star icon Spotlight
Sales

Commerce & Sales

Allow users to buy a product or service via live chat. Integrate your entire catalog, SKUs, internal or external APIs and deploy the right messages. Sell on Instagram, LiveChat, WhatsApp with the same seamless experience.

Learn More
Sales

Sales & Service Automation

Recognize customer intent and automatically route to sales or service teams. Leverage chatbot to initiate sales conversation and generate leads during off hours.

Sales

Lead Capture

Use a bot to communicate with visitors, gauge their interest, interact and pass it on to the right team.

Service

Service Requests

Use a chat bot to answer customer questions and automate customer service requests at any time.

Service

Support Automation

Leverage chatbot to fill in for live support during off-hours and automatically create tickets if cases can’t be resolved without a live agent.

Sales

Multi-Flow Chatbots

Use a single chatbot with multiple intents, personalized to your customer’s journey.

Marketing

Proactive Knowledge Base

Deploy an integrated knowledge base chat that automatically provides customers with FAQs, articles or blog content that addresses their questions.

Marketing

Appointment Scheduling

Ability for a user to schedule a sales or service appointment via live chat.

Service

Agent Transfer

Easily transfer conversations from bots to agents or let them take over. Recognize if conversations are exceeding time limits and set up automated transfers to agents. Allow important customers to be routed to your highest-performing team.

Service

Offline Behavior

Automate chatbot behavior based on time of day, holidays or a list of personalized variables.

Service

AI or NLP Bots

Choose your bots to be exclusively flow-based or power them with AI using Conversational AI that allows human-like customer interactions.

Marketing

Multi-Source Chatbot

Build one Chatbot and deploy it on multiple communication channels such as LiveChat, Facebook Messenger, Instagram messaging, WhatsApp etc.

Service

Create Tickets

Simplify ticketing to know what’s being worked on, what's in progress, and who needs more information before returning to the customer. Prioritize based on these variables.