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An inbound call center solution built for superior customer engagement.

Customers want personalized phone support. Your sales
and support teams want a flexible inbound call center.
It’s a win-win with Nextiva.

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With our inbound call center solution, focus on your entire customer journey.

It’s not just about your product and price. It’s about leveraging every interaction to drive customer loyalty.

What is Contact Center

Nextiva Pricing

Call Center Professional

As low as

$50

Per month / user
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Most Popular

No setup fees

All pro features

Queue management

Call Center Enterprise

As low as

$100

Per month / user
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No setup fees

Unlimited call queues

Intelligent call distribution

Got pricing questions?

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Advanced IVR flow illustration

Advanced IVR technology

Replace multi-level phone menus with automated call flows that include speech recognition and text-to-speech. And, use our Smart Attendant to create dynamic, personalized interactions with your callers. Let Virtual Agents autonomously handle routine and repetitive transactions while your reps focus on higher-value interactions.

Screen pop & built-in CRM

When a live agent receives phone calls, a pop-up appears with rich customer insights. For screen pop to show customer information on an agent's screen, the call center phone system pulls the data from your CRM using CTI. From past interactions to their customer satisfaction score, screen pop gives you all the context you need.

Screen pop feture illustration
Call pop product screen

A softphone your agents will love

Give your agents all the functionality they need to prioritize customer interactions. With a free desktop and mobile app, your reps can make, receive, and transfer incoming calls no matter where they are.

Omnichannel support for remote teams

Nextiva offers a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. Our cloud-based call center software gives your remote teams full visibility into your multichannel customer journeys.

Nextiva dashboard illustration
Virtual agent chat illustration

Customer service automation

Nextiva’s conversational AI add-on turns routine interactions with callers and a Virtual Agent into natural exchanges. Enable self-service customer support options with natural speech requests like, “I’d like to speak to someone in Billing, please.”

Get a feature-packed inbound call center solution.

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Call recording

Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching.

Click to dial

Click on any phone number in a form or list view inside your CRM to initiate a call on your desk phone or the Nextiva App. Your caller’s name and information will appear on the screen as you’re dialing. Available via our CRM integration.

Automatic call distribution (ACD)

Want to manage higher call volumes without the exhausting wait times? Use this add-on to direct incoming calls to the right agent based on your business needs and preferences. ACD turns that flood of inbound calls into an organized call queue.

Call analytics

Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability. Measuring agent performance is easy with scheduled reports and visual call analytics available inside our call center software.

Call center thresholds

Have a system in place to receive notifications when your call center traffic meets predetermined limits. For instance, the calls in the queue or estimated wait time is unusually high. Yellow and red thresholds inside your inbound call center dashboard can alert agents and supervisors.

Desktop softphone & mobile app

Stay connected with your teams and customers from anywhere. Use the Nextiva App from your home computer or smartphone. Also, move active calls between your desk phone, desktop app, and mobile app.

Dialed number identification service (DNIS)

Associate multiple phone numbers to a queue or play specific messages for those callers. With DNIS, two different callers within the same queue could have vastly different experiences — including different music on hold and wait times.

Customizable call flow builder

Want your toll-free numbers to offer a specific caller experience? Design your call flow on a canvas with drag-and-drop simplicity. Export your call flow and have a record for reference. Also convert text to human-like speech on call flow scripts via our IVR portal.

Intelligent call routing

Manage the ways you route calls with Nextiva’s call center PBX. Advanced call routing directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria.

Customer satisfaction surveys

Create surveys to gather personal feedback from prospects and customers at any stage of the customer journey. Use Nextiva CRM’s automated surveys to reach customers, say, two days after their support ticket was closed.

Screen pop

Display enhanced caller information to your inbound call center agent. Surface relevant information such as account numbers, purchases, and helpdesk tickets as the phone rings. Access this feature via our CRM integrations.

Voicemail

Outside your standard recorded greetings, also choose to receive email notifications each time you receive a voicemail. Voicemail Transcription can transcribe incoming voicemails and send them to a mobile phone number.

Call recording

Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching

Automatic call distribution (ACD)

Want to manage higher call volumes without the exhausting wait times? Use this add-on to direct incoming calls to the right agent based on your business needs and preferences. ACD turns that flood of inbound calls into an organized call queue.

Call center thresholds

Have a system in place to receive notifications when your call center traffic meets predetermined limits. For instance, the calls in the queue or estimated wait time is unusually high. Yellow and red thresholds inside your inbound call center dashboard can alert agents and supervisors.

Dialed number identification service (DNIS)

Associate multiple phone numbers to a queue or play specific messages for those callers. With DNIS, two different callers within the same queue could have vastly different experiences — including different music on hold and wait times.

Intelligent call routing

Manage the ways you route calls with Nextiva’s call center PBX. Advanced call routing directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria.

Call analytics

Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability. Measuring agent performance is easy with scheduled reports and visual call analytics available inside our call center software.

Customizable call flow builder

Want your toll-free numbers to offer a specific caller experience? Design your call flow on a canvas with drag-and-drop simplicity. Export your call flow and have a record for reference. Also convert text to human-like speech on call flow scripts via our IVR portal.

Customer satisfaction surveys

Create surveys to gather personal feedback from prospects and customers at any stage of the customer journey. Use Nextiva CRM’s automated surveys to reach customers, say, two days after their support ticket was closed.

Inbound call center solutions: FAQs

Why should I choose Nextiva’s inbound call center?

As companies large and small struggle to transition to remote work, moving to a cloud-based call center platform like Nextiva makes sense.

  1. It’s cost-effective: Virtual call centers don’t have any of those recurring costs — like office spaces and hardware — that on-premises call centers have.

  2. Lower setup installation time: We know business process continuity matters. Get set up in a few hours after you sign up for Nextiva.

  3. Reliability & Amazing Service: Nextiva’s VoIP call center has plenty of capability to keep your team working.

Having a 99.999% uptime is nice, but what’s better is our support team who’s always available to help you and your business. Amazing Service means you can get help from a friendly and knowledgeable VoIP expert 24/7.

How does Nextiva help streamline inbound interactions?

These are the primary reasons why businesses choose Nextiva’s inbound call center solution.

First, a cloud call center lets you hold a customer’s call without sending them to a voicemail.

Second, it enables you to improve customer satisfaction using call queues and auto attendants.

Third, call center technology lets you scale your softphone requirements as you grow.

What happens after I sign up for Nextiva’s call center solution?

Nextiva’s team of advanced account technicians will work with you to understand your needs in a call center and help you design a call flow that best suits your business.

Depending on the size of your business and individualized needs, onboarding can take anywhere between a few days to a few weeks.

The process of porting a phone number from your previous provider can take 7-14 business days (21 if you are porting 50 numbers or more).

Nextiva’s onboarding provides remote installation with phones from Nextiva.

On-site installation (optional) is available at an additional cost. Phones are shipped by ground unless you request a different shipping method.

Can I keep my existing numbers?

Yes, if you already have one or more phone numbers for your business, you can move them over through a process known as porting.

We will need a digital signature on a Letter of Agency (LOA) to move your service to our virtual PBX system.

If I don’t know my call volume yet, how do I choose a plan?

While your plan will determine the maximum number of calls in a queue, having a volume that could max out your queue should be an indication that there’s room for improvement.

The call queue is there to let agents service all customers who are calling in. A larger queue is better for teams with more available agents to pull calls.

As a rule of thumb you should base your decision on the number of your agents. Basic call centers can have a maximum of 25 callers in a queue.

Can I set up custom integrations with my inbound call center solution?

Nextiva can provide details on API integrations that you or your teams can use for custom workflows.

Additionally, Nextiva has integrations with many tools. If you’re not sure, please reach out to a Nextiva support rep.

You can also purchase a custom integration for in-house tools that you would like, but this process can take time to customize and test.

Am I charged per user or per line?

Each user who can place or receive calls is considered one line of service. You are charged for the maximum number of users you can create for your account.

Also, some standard taxes and fees apply to each line of service on an account. For more information or tax details by state, click here.

What do I need to get started with Nextiva’s inbound call center solution?

  1. An active Internet connection

  2. Access to a web browser such as Google Chrome, Internet Explorer, or Safari

  3. An active Nextiva Voice account

  4. Login details for the NextOS Administrator Portal

  5. An Internet phone provisioned on the Nextiva network and/or the Nextiva App

For additional assistance, please contact a member of our Amazing Service team by emailing support@nextiva.com to immediately open a case.

1 Billion+

Calls on our network

100,000+

Happy customers

1,000+

Global employees

They say you can’t scale meaningful relationships. With Nextiva, you can.

Shelby American love Nextiva

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"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
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XBert Hate filling out forms?
Just talk to a real human.
Call (800) 799-0600
Chat now
Eric Siu, CEO

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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By providing information in this form, you agree to Nextiva's Privacy Policy