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Read BlogHandle more calls and answer them efficiently with call queues.
Learn moreA call queue lets you handle incoming calls and places them in line to be answered when your team is busy with other calls. Callers hear on-hold music or announcements until the next available agent can answer their call.
Call queuing lets you respond to peak demand without higher costs.
Businesses implement call queuing to provide a better customer experience. Calls won't be lost to voicemail and they will know their place in line or the estimated wait time.
Handle a higher number of calls and limit them from being sent to voicemail.
Increase the performance of inbound call campaigns so more calls are answered.
Play music on hold to callers and inform them about promotions.
Direct calls based on time, dialed number, VIPs, and more.
With Nextiva, call queues are built into your business phone system. Easily manage your call queuing settings from your browser.
1 Log in to the Nextiva Voice Portal.
2 Hover over Advanced Routing, then select Call Center Locations.
3 Click the Log In button to the right of the location.
4 Click Call Center on the left Navigation Pane, then select Call Centers.
5 Click the Add Call Center Wizard button to create a call queue.
For additional guidance on setting up call queuing with Nextiva, read the support documentation.
Interactive voice response(IVR) uses voice recognition and recorded messages to guide callers to the right agent.
The routing policy is a setting for the ACD. It decides how to route calls based on agent availability and other factors.
Auto attendants play recorded greetings and help callers to the right agent with keypad commands.
Call flow is the roadmap for any incoming call to your contact center.
Automatic call distribution (ACD) is a feature that routes incoming calls automatically.
A callback is when the VoIP phone service returns a call back to a customer who was unable to reach an agent.
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.