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Discover every detail about your phone calls with call logs.

Access your incoming and outgoing call data.

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What is a call log?

A call log is the historical record of inbound and outbound call history, which consists of timestamps, call duration, and called parties. Call logs track all phone call details through a business phone system.

Employees can view their past calls through their telephone to follow-up on missed calls. IT administrators need to access the data to uncover their phone system trends.

Call logs are often exported into a CSV or Excel spreadsheet for further business analysis.

Benefits of call logs

Accessing your company's call logs can help you unlock insights beyond a list of calls. Call logs help you:

  • Learn about your customers. Identify who calls your team the most and why.

  • Provide employee coaching. Maximize productivity with a target call duration.

  • Measure marketing performance. Track the outcome from ads with your phone number.

  • Improve the customer experience. Anticipate customer's needs with incoming call trends.

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How to access call logs

It's easy to access call history from any individual, team member, or date range with Nextiva. It'll provide a lot of information such as caller ID and duration of the calls.

  1. Sign in to the Nextiva Voice Portal as an administrator.
  2. Click the Call History link.
  3. Set the desired filters below:
    1. From date: Begin date for the call history records.
    2. To date: End date for the call history records.
    3. User: Specify the user whose calls you want to view/export.
    4. Call type: Limit the call history records (domestic, international, or incoming toll-free calls)
  4. Click the green Get Calls button to view the report.

If you need additional call data, we recommend enabling the Enhanced Call Logs on your account. For further guidance, please visit this support article.

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Call logging FAQs

Call logs contain historical records of all the incoming and outgoing call activity within a phone system. You can determine the volume of calls, key trends, and how often people leave a voicemail.

Company leaders use call logs to achieve increased accountability and trim their costs if they are paying for phone lines they're not using. IT admins can also monitor for regular dialing patterns.

While call logs can be informative, many companies upgrade to a business intelligence solution like Nextiva Analytics for more in-depth insights about their calls. It works for contact centers and call centers, too!

Knowing when people call your company allows you to improve your customer experience. Small businesses need to use call logs to adjust their hours of availability, set up call forwarding, or even tailor their auto attendant with informative announcements.

Enterprises appreciate using a cloud phone system that employees can access their call logs through a self-service online dashboard. That means fewer IT support tickets.

Employees enjoy using a business phone app to view previous calls, voicemails, and team messages. This results in better collaboration and team productivity.

Lastly, if you get unwanted calls from a specific phone number, you can restrict calls to a particular voicemail box with call screening.

Nextiva provides two types of call logs for administrators. Listed below are the types of call data available.

Basic call history provides these call details:
  • Type: If the call was an inbound or outbound.
  • Date/Time: This is the date and time you received the call. For placed calls, this indicates the date and time you placed the call. For missed calls, this shows the date and time the call stopped ringing.
  • From: This is the phone number the call was sent from.
  • To: This is the phone number the call was sent to.
  • Cost: If any additional costs were accrued during the call, such as international calls.
  • Duration: If the call was answered or went to voicemail, this is the length of the call.
Enhanced call history provides these call details:
  • Name: If caller ID is available, this will be displayed.
  • Phone Number: If caller ID is available, this will be displayed.
  • Duration: If the call was answered or went to voicemail, this is the length of the call.
  • Outgoing Call Center DNIS: For calls placed from a call center, the phone number used to place the call.
  • Date/Time: This is the date and time you received the call. For placed calls, this indicates the date and time you placed the call. For missed calls, this indicates the date and time the call stopped ringing.
  • Redirection Number: This is the phone number to which the call was redirected, if applicable.
  • Redirection Type: This is the type of redirection. If the call were redirected because you were on a call, for example, Call Forward Busy would be shown.
  • Redirection Class: Provides information about the class of redirection (Intra-Group, Enterprise, and Network).

Not enough? For additional information, check out the available data found within Nextiva Analytics.

Yes, Nextiva's Business Phone Service plans have access to detailed call logs. Professional and enterprise tiers have complimentary access to Nextiva Analytics to drill down into your calling trends without the need to be an Excel expert.

Users can also access call logs from their Voice Portal dashboard as well as within each VoIP desk phone they use.

Users can also access call logs from their Voice Portal dashboard as well as within each VoIP desk phone they use.

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