How to access call logs

It's easy to access call history from any individual, team member, or date range with Nextiva. It'll provide a lot of information such as caller ID and duration of the calls.

1 Sign in to the Nextiva Voice Portal as an administrator.

2 Click the Call History link.

3 Set the desired filters below:

  • From date: Begin date for the call history records.
  • To date: End date for the call history records.
  • User: Specify the user whose calls you want to view/export.
  • Call type: Limit the call history records (domestic, international, or incoming toll-free calls)

4 Click the green Get Calls button to view the report.

If you need additional call data, we recommend enabling the Enhanced Call Logs on your account. For further guidance, please visit this support article.