Meet customers where
they already are.
WhatsApp, Facebook Messenger, Instagram, and more. Reach customers on the apps they use every day, all from one inbox. AI handles routine messages so your team focuses on conversations that matter.
Every messaging app is an opportunity to grow your business.
Your customers don’t want to call. They want to message you on the app already open on their phone. Nextiva connects WhatsApp, Facebook Messenger, Instagram, Twitter, Viber, Line, and more into a single inbox with full conversation history.
David Chen called about a billing question and requested an updated invoice. Issue resolved.
One inbox for every app
WhatsApp, Messenger, Instagram, Twitter, Viber, and Line. No tab switching, no missed messages.
AI that speaks their language
Auto-detect language and respond in 100+ languages. Handle FAQs without a human in the loop.
Full conversation history
See every message across every channel in one timeline. Context follows the customer, not the app.
Enterprise-grade compliance
End-to-end encryption, message archiving, and retention policies that meet regulatory requirements.
Works with your favorite tools and platforms
Everything you need to message, automate, and grow.
WhatsApp Business
Send and receive messages on the world’s most popular messaging app.
Facebook Messenger
Manage customer conversations directly from your Facebook business page.
Instagram DMs
Respond to product inquiries and story replies from your inbox.
Twitter Messages
Handle customer conversations and support requests via Twitter DMs.
In-App Chat
Embed messaging inside your own mobile or web application.
SMS & MMS
Send text messages with images, video, and files from your business number.
Line Messaging
Connect with customers in Japan, Thailand, Taiwan, and Indonesia.
Viber
Reach customers across Eastern Europe and Southeast Asia.
AI Auto-Reply
Respond to common questions instantly across every connected channel.
Smart Routing
Route messages to the right agent based on channel, language, or topic.
Language Detection
Detect and respond in 100+ languages without manual translation.
Workflow Builder
Create automated message sequences triggered by customer actions.
Quick Replies
Save templated responses for frequently asked questions.
Scheduled Messages
Queue messages to send at optimal times for each time zone.
Smart Notifications
Get alerted only for high-priority messages that need human attention.
Auto-Assignment
Distribute incoming messages evenly across available agents.
Channel Analytics
Track message volume, response times, and resolution rates per channel.
Real-Time Dashboard
Monitor all active conversations across every channel in one view.
Team Performance
Compare agent metrics: response speed, satisfaction scores, and throughput.
Message Archiving
Store and search all conversations for compliance and training.
End-to-End Encryption
Secure all messages with enterprise-grade encryption.
SLA Management
Set response time targets per channel and track compliance.
CRM Sync
Push conversation data to Salesforce, HubSpot, Zoho, and more automatically.
Channel Management
Add, remove, and configure messaging channels from one admin panel.
Frequently Asked Questions
Which messaging apps does Nextiva support?
Nextiva connects with WhatsApp, Facebook Messenger, Instagram DMs, Twitter DMs, and in-app chat. All channels feed into one unified inbox so your team manages every conversation from a single dashboard. New channels are added regularly as the platform evolves.
How do I connect WhatsApp to Nextiva?
You need a verified WhatsApp Business account. In NextivaCX, go to Settings, select Messengers, and follow the WhatsApp setup flow. You’ll verify your business phone number and link it to your account. Once connected, incoming WhatsApp messages appear in your unified inbox alongside all other channels.
Can AI respond to messages automatically?
Yes. Nextiva’s AI reads incoming messages across all connected channels and responds to common questions using your knowledge base. It handles FAQs, provides product information, and captures lead details. When a conversation needs human attention, the AI routes it to the right agent with full context.
Do messages stay encrypted?
Yes. All conversations are encrypted in transit and at rest, and stored securely with configurable retention policies. The platform meets SOC 2 and HIPAA compliance requirements for message handling and storage.
Can I send messages in multiple languages?
Nextiva automatically detects the language of incoming messages and AI-powered responses adapt to the customer’s language without manual translation. Your team can also use templated responses in multiple languages for consistent messaging.
How does conversation routing work across channels?
Incoming messages route to agents based on rules you configure: channel type, customer language, topic, agent skill, or availability. Priority rules ensure urgent messages get handled first. If an agent is unavailable, messages queue with position tracking and automatic redistribution.
What integrations does messaging support?
Messaging conversations sync with Salesforce, HubSpot, Zoho, Microsoft Dynamics, ServiceNow, and Zendesk. Customer data, conversation transcripts, and outcomes push to your CRM automatically. Microsoft Teams and Google Workspace integrations let agents manage messages alongside their existing tools.
Which Nextiva plans include messaging?
Digital messaging channels are included starting with the Engage plan at $25/user/mo (billed annually). This includes all supported messaging apps, the unified inbox, live chat, advanced reporting, and AI features. The Power Suite CX ($75/agent/mo) adds supervisor dashboards, advanced routing, and transcription.
Get started with Nextiva.
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An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
