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The cloud phone system built for remote teams.

Move your current PBX to the cloud or get a hosted VoIP system with superpowers. Nextiva is your destination for flexible VoIP solutions.

Cloud Phone System
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What is Cloud Phone System

What is a cloud
phone system?

A cloud phone system is a VoIP-based hosted PBX solution that helps you move your business phone service to the cloud. Cloud phone systems streamline business communications, offer advanced features, and operate with higher security.

Cloud phone system pros and cons

Pros

Mobile app

Handle business phone calls with ease using your iOS or Android smartphone. Keep your phone number separate from your business line.

Cost savings

Save up to 60% off traditional phone systems with Nextiva. With a virtual phone system, you now have access to affordable nationwide calling.

Cloud-based

Manage every aspect of your phone solution from the cloud. Add new desk phones in seconds. Do it all with your existing internet connection.

Advanced features

Take advantage of 45+ business VoIP features. Top features include call forwarding, video conferencing, auto attendants, and screen sharing.

Enterprise-grade reliability

Our cloud communications solution is secure to the core — zero outages in two years. Our carrier-grade data centers are one of the most reliable in the world.

Cons

Faster networking devices

You might have to move to routers and switches optimized for VoIP. A mesh Wi-Fi network helps with speed and coverage.

Stable internet connection

A cloud phone system doesn’t use massive amounts of bandwidth, but you need at least a 100 kbps of upload speed per phone line.

Occasional latency & jitter

Jitter and latency are call quality issues you may experience with your cloud-based phone calls. It’s a natural function of wireless networks.

Cloud phone system pricing

Professional

Starts at

$20.95 Question mark icon
 
PROFESSIONAL Monthly
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$37.95/mo
$32.95/mo
$27.95/mo
$24.95/mo
$35.95/mo
$30.95/mo
$25.95/mo
$22.95/mo
$33.95/mo
$28.95/mo
$23.95/mo
$20.95/mo

Per month / user
Get a Quote Test Drive Nextiva

Unlimited Calling within the US/CA

Free Local and Toll-Free Number

Top Rated Mobile App

Video and Audio Meetings

Team Collaboration

Unlimited Business SMS

Enterprise

Starts at

$27.95 Question mark icon
 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$44.95/mo
$39.95/mo
$34.95/mo
$31.95/mo
$42.95/mo
$37.95/mo
$32.95/mo
$29.95/mo
$40.95/mo
$35.95/mo
$30.95/mo
$27.95/mo

Per month / user
Get a Quote Test Drive Nextiva

Get all Professional features PLUS

CRM & Business Integrations

Real-Time Voice Analytics

Call Recording

Got pricing questions?

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Nextiva is a recognized category leader in Business VoIP.

G2 Badge
US.News Award
G2 Badge

Must-have cloud phone system features:

Auto attendant

Most small business owners like offering a menu system to callers. Your auto attendant could say, “Press 1 for sales, 2 for support” when customers call.

Call routing

Toll-free numbers

Video conferencing

Call forwarding

Local numbers

Screen sharing

Call recording

Advanced voicemail

Get so much more than a dial tone with our cloud PBX

Business phone system

VoIP
call center

Reliable customer support

Video
conferencing

Call
analytics

Team
messaging

Mobile &
desktop app

Online
faxing

Popular
integrations

With Nextiva, the supervisor dashboard allows me to monitor call flow in real-time. It allows me to ensure I always have sufficient agent coverage, so that calls are never missed. I can easily make changes to my call flow without having to wait for hours on hold.

Roman Voytsekhovskiy

Support Center Manager at Orthodontic Experts Ltd.

Nextiva gives us unparalleled reliability and security. They ensure our phones are always working and serving our fans' and organization's needs.

Dan Evans

VP of Technology at Buffalo Bills

Our remote capability has made a tremendous difference for us. If not for our switch to Nextiva, we would not be up and running nearly as well as we are.

Meryl Cassidy

Executive Director at Response Crisis Center

Cloud phone system FAQs

How does a cloud-based phone system work?

To place a call, first dial the phone number on your cloud phone. The phone connects to a VoIP service provider and verifies that it has permission to place that call.

The VoIP phone provider handles the routing and connects your phone to the person you are calling. And it does it all within a fraction of a second!

How is a cloud phone system different from call center software?

VoIP call center phone systems are designed to handle higher call volumes than a typical cloud phone system.

Virtual call centers use VoIP and are run entirely over the internet. With a business communications platform like Nextiva, you may also opt in for built-in tools like a CRM, contact center, etc.

What’s the difference between hosted PBX and cloud VoIP?

A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, a trusted VoIP provider like Nextiva can manage your infrastructure. This lets you replace individual phone extensions with a VoIP desk phone.

A cloud VoIP phone system also routes calls through the internet, but does not require telephone lines to operate.

How do I choose a cloud phone system?

To choose your cloud phone system, consider your unique business needs, employee count, and budget. Every cloud business phone provider offers plans and features at different price points.

Nextiva, for example, has a Professional plan at $20.95 and an Enterprise plan at $27.95. Both plans come with advanced features you can choose from.

Can I use a cloud phone system with my cell phone?

Yes. There are many ways a cell phone can integrate with a cloud-based phone service.

  1. Your cell phone can make and receive calls with an authorized VoIP softphone app.
  2. Configure intelligent call forwarding and pulling so you never have to worry about being away from your IP phone.
  3. Get voicemail transcriptions conveniently delivered to your inbox or your text message.

Can I use my existing number with Nextiva?

Yes, if you already have one or more phone numbers for your business, you can move them over through a process known as porting.

We will need a digital signature on a Letter of Agency (LOA) to move your service to our virtual PBX system.

1 Billion + Calls on our network
100,000+ Happy customers
1,000+ Global employees
Rated Best Business Phone Service in 2020

Nextiva is the #1 rated cloud phone system by U.S.News

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Eric Siu, CEO
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"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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