Connect with customers across voice, chat, SMS, email, social, messaging, and webforms—all in one seamless, integrated experience.

Seamlessly manage and route incoming customer calls to the right agent for fast, effective support.

Enable agents to easily place calls for sales, follow-ups, or proactive outreach—right from their unified workspace.

Let agents handle both incoming and outgoing calls in a single interface—maximizing productivity and reducing idle time.

Progressive Dialing lets agents preview contact details before each call, enabling more personalized conversations.

Predictive Dialing automates high-volume outreach by dialing multiple contacts on behalf of agents.

Activate Quarterback Mode to further streamline predictive dialing by intelligently routing answered calls to available agents.

Plan, execute, monitor, and optimize specific sales or service campaigns incorporating outbound and inbound strategies.

Automate your workflows by connecting your go-to tools and building smart, seamless processes across systems.

Create consistency by guiding agents through interactions using prompts and flexible scripts.

Let callers reach the right person quickly by typing the first few letters of a name—no receptionist needed.

Gather feedback or qualify leads by sending surveys through SMS, email, or voice prompts—right after an interaction.

Keep customers informed with automated updates, like order status, service alerts, or appointment reminders—before they need to ask.

Track performance instantly with customizable dashboards for agents and supervisors—so you can monitor key metrics as they happen.

During peak call times and after hours, prompt incoming callers to leave a voicemail and receive a call back. Execute an outbound call campaign and leave pre-recorded messages when the call goes unanswered.

Agents and supervisors can connect instantly via internal chat no need to leave the platform.

Let customers get quick answers through automated webchat or SMS bots, with the option to seamlessly transfer to a live agent when needed.

Enable powerful self-service with bots that follow complex rules and pull real-time data from integrated systems.

Connect your data by integrating Nextiva with your favorite tools using REST API.

Create automated processes with a drag-and-drop workflow engine

Send callers to the best-fit agent based on skills, language, or expertise—helping resolve issues faster on the first try.

Keep an encrypted record of voice conversations

Keep every interaction connected with stitched conversations that follow the customer across channels—voice, chat, SMS, and more—so agents always have the full context, no matter where the conversation started.

Maintain a complete view of each customer by syncing with your favorite CRM—or use Nextiva’s built-in contact database to store details, track interaction history, and power personalized service.

Let customers request a call from an agent directly in the chat window—no waiting on hold. Boosts convenience, reduces abandonment, and transitions smoothly from chat to voice.

Offer callers the option to keep their place in line without waiting on hold. ACD automatically calls them back when an agent is available—improving CX and reducing queue frustration.

Enhance training and coaching by capturing and recording an agent’s screen.

Geo-redundant disaster recovery ensures your contact center is up and running despite regional outages or disasters.

Provide customers payment privacy protection by ensuring agents can neither see nor hear credit card details.

Connect agents to supervisors in real time with agent hand raising, screen share, and whisper coaching.

Simplify and optimize scheduling efforts to match workload and business hours, time of day/year, and more

Generate advanced insight on existing data by creating and visualizing customized data drill downs.

Automatically capture the content of voice conversations in real time and create post-call summaries.