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Product NEXT Platform NEW Unified communications and CX solution. XBert NEW AI employee for customer conversations. Contact Center Omnichannel customer experience platform. Business Phone Phone service for any size business.
AI Capabilities AI Employee Works tasks start to finish. Agent Assist Real-time agent guidance. AI Receptionist Handle incoming calls 24/7. AI Voice Agent Automate customer calls with AI.
Channels Voice & Texting Phone calls and texting. Live Chat Interact with website visitors. Messenger Help customers on every channel. Email Unified customer inbox. Social & Reviews Manage all social channels. Video Meetings Instant virtual meetings.
Advanced Integrations Apps and integrations. Analytics & Reporting Insights and dashboards. Workforce Management Scale your contact center. Journey Orchestration End-to-end customer engagement.
Industries Healthcare Streamline patient operations. Accounting Deliver secure, reliable service. Real Estate Close deals faster. Retail Increase sales and loyalty. Automotive Drive service revenue. Legal Win more clients.
Insurance Resolve claims faster. Logistics Keep deliveries on track. Restaurants Fill more tables. Nonprofit Inspire more giving. Education Engage every student. Government Serve your community.
Fitness & Wellness Build a stronger gym. Home Services Handle more jobs. Hospitality Provide great experiences.
Solutions Small Business Solutions for growing businesses. Mid Market & Enterprise Scale with advanced capabilities. Partners Join our partner network.
Company Leadership Meet our executive team. Board of Directors Our board members. Careers Join our team. Trust & Reliability Security and compliance. Contact Us We're here to help.
Helpful Assets Download Nextiva Get Nextiva on any device. Resource Center Your business toolkit. Blog Practical advice. Real results. Demo Center See Nextiva in action. Service Delivery Service that keeps you moving.
Highlights & Insights Customer Stories See how customers succeed. News Latest company updates. Awards Recognition and accolades. Amazing Service Our commitment to customers. Events Webinars and conferences.
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Resource Hub

Browse our collection of guides, reports, ebooks, and videos to help you drive better customer experiences & unlock new efficiencies for your business.

Stay current on the latest trends and best practices with expert insights and tools—all in one place.

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Three Things Your AI Employee Needs Before It Goes Live

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How AI + Workforce Management Drive Better Customer Experiences
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How AI + Workforce Management Drive Better Customer Experiences

Nextiva and Assembled sit down to walk through why pairing dedicated workforce management with AI beats an all-in-one bundle, backed by real customer stories, including our own.

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Three Things Your AI Employee Needs Before It Goes Live
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Three Things Your AI Employee Needs Before It Goes Live

Watch an AI employee earn trust, learn fast, and plug into the tools you already run, in real time.

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5 Ways to Optimize Your AI Employee
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5 Ways to Optimize Your AI Employee

Learn how to make your AI Employee a smarter extension of your team through business-specific training, real-call routing, accurate handoffs, caller insights, and ongoing optimization.

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5 Things to Know Before You Choose an AI Receptionist
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5 Things to Know Before You Choose an AI Receptionist

Ruth and Jack teach you how to choose the AI receptionist that fits your business and give you a simple checklist to compare your options.

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How to Cut Your Hold Time In Half Using AI (Real Case Study)
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How to Cut Your Hold Time In Half Using AI (Real Case Study)

Join us for a live look at the AI-powered system one company is already using to deliver a customer experience their competitors are still trying to catch up to.

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5 Ways to Optimize Your AI Receptionist
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5 Ways to Optimize Your AI Receptionist

Learn 5 practical ways to optimize your AI receptionist to capture leads, improve answers, and route callers.

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Unlocking the Voice AI Success Formula
Webinars AI CX

Unlocking the Voice AI Success Formula

In this fireside chat, we break down exactly what CX leaders need to know to deploy Voice AI with confidence and get it right the first time.

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How to Train and Deploy Your AI Voice Agent
Webinars AI CX

How to Train and Deploy Your AI Voice Agent

Your AI voice agent can transform how customers experience your brand, but only if it’s built and trained the right way. Join Lauren Jackson and Robert Harris as they walk you through how to deploy, train, and scale an AI voice agent that handles real interactions and drives real results.

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How to Build a Voice-First AI Flow That Cuts Resolution Times in Half
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How to Build a Voice-First AI Flow That Cuts Resolution Times in Half

Learn how to build a voice-first AI flow that cuts resolution times in half, reduces costs, and transforms your customer experience.

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