The only platform for every business conversation.
NEXT is where AI handles every conversation end-to-end: resolving issues, closing deals, and delivering better experiences at scale.
NEXT unlocks the agentic era for every business conversation.
Bolted-on AI doesn’t make a legacy system intelligent. NEXT is the platform where everything connects: every channel, every conversation, every customer record, every workflow. Unified with AI that’s trained specifically on your business.
All data in one place.
Your AI and team need quality data from every interaction: calls, chats, emails, social, and more!
Context at the speed of conversation.
Customers expect you to know them. Every interaction. Every time.
AI & teams become unstoppable.
Context is everything. With the right data, AI resolves issues autonomously—no handoffs, no delays, just results.
One place for AI to run your customer experience
The future workforce.
Scale without growing your payroll.
Every conversation. Every channel. One view.
Voice, SMS, email, social, reviews, and more flow into one inbox. AI handles every channel from a unified view across every customer touchpoint. The complete CX platform.
Bespoke AI confidently completes tasks.
XBert learns your protocols and improves over time. It handles the busy work: booking appointments, answering questions, managing repetitive calls. See higher resolution rates that are impossible to get with generic AI.
Context that travels with the conversation.
Every interaction adds to a single customer record. AI sees past calls, purchases, and every prior conversation—resolving issues with full context. Nothing forgotten.
The data behind AI employees
Of issues AI will resolve without humans by 2029.
GartnerOf small business calls go completely unanswered.
Forbes, 2024Annual turnover in customer service roles.
Harvard Business ReviewReduction in operational costs with AI agents.
GartnerOf customers expect service within 5 minutes.
McKinseyGrowth in AI agent usage since January 2025.
ForbesOf CEOs expect AI to interact directly with customers.
IBMOf callers won't leave a voicemail.
ForbesEvery business will have AI employees.
Your new organizational structure
Handler Working
Guide Working
Detector Working
The command center for the agentic workforce.
Routine questions and repetitive tasks shouldn’t require your team at all. XBert handles them autonomously—from first contact to resolution. NEXT gives you full visibility into every AI-driven interaction and complete control over how work gets done. One platform to deploy, manage, and scale your AI workforce.
Sarah Mitchell asked about business hours and scheduled a consultation. Appointment confirmed.
Works with your favorite tools and platforms
Three levels of agentic AI.
You have full control.
Full AI Agent
AI fully completes tasks from start to finish with zero human intervention. The future of customer experience—powered by deep context and intelligent automation.
Supervised
AI leads the interaction while humans stay informed and step in for edge cases. The AI handles routine tasks; your team focuses on exceptions that matter.
AI Assist
A human drives the interaction while AI works behind the scenes—suggesting responses, surfacing context, and handling the busy work so agents stay focused.
AI that actually knows your business.
Generic AI
- Trained on the internet, not your business
- No context about customer history
- Can't access your systems or data
- One-size-fits-all responses
- Requires manual integration work
XBert on NEXT
- Learns from YOUR conversations
- Full customer history and context
- Connected to your workflows and data
- Responses tailored to your business
- Works out of the box, and gets smarter
The AI + human workforce is the biggest generational opportunity in business.
The patterns are clear: customers prefer self-service, costs drop dramatically with AI, and entire industries are ripe for transformation. The work is remarkably similar across verticals: scheduling, inquiries, routing, follow-ups. AI handles it, and the value compounds.
Healthcare
Patient scheduling, intake, and triage
- 24/7 appointment scheduling
- HIPAA-compliant AI conversations
- Patient intake automation
Financial services
Account inquiries, verification, compliance
- Secure customer verification
- Account inquiry automation
- Compliance-ready transcripts
Professional services
Client intake, scheduling, lead qualification
- Client intake automation
- Consultation scheduling
- Lead qualification 24/7
Technology
Support triage, demos, customer success
- Technical support triage
- Demo scheduling automation
- Customer success workflows
Retail
Order status, product inquiries, returns
- Order status automation
- Product inquiry handling
- Returns & support AI
Distributed organizations
Multi-location routing and analytics
- Centralized conversation history
- Location-based routing
- Cross-location analytics
Get the #1 platform for AI and humans.
All plans include free, unlimited live chat and email support.
NEXT Core
XBert AI: $1.50 per conversation
All the essentials to get started.
Key Features
- Unlimited Voice, Video
- Business SMS / MMS (100 per user / mo)
- Team Collaboration
- Skills-based Routing
- Basic CRM & Ticketing System
- Shared (Team) & Personal Inbox
- CX Journey Builder
- Automated AI Transcription (Unlimited AI-Assisted Conversations)
- Automated AI Summarization (Unlimited AI-Assisted Conversations)
- AI Answer Assist (Unlimited AI-Assisted Conversations)
NEXT Engage
XBert AI: $1.50 per conversation
Everything you need as your team expands.
Everything in NEXT Core, plus:
- Live Chat & Chatbot
- Business SMS / MMS (500 per user / mo)
- Toll-Free Number (+2,000 min)
- Multiple Shared (Team) Inboxes
- Single Sign-On (SSO)
- Virtual Fax
- Automated AI Transcription (Unlimited AI-Assisted Conversations)
- Automated AI Summarization (Unlimited AI-Assisted Conversations)
- AI Answer Assist (Unlimited AI-Assisted Conversations)
NEXT Scale
XBert AI: $1.50 per conversation
The complete solution for enterprise scale.
Everything in NEXT Engage, plus:
- Unlimited Business SMS / MMS
- Toll-Free Number (+10,000 min)
- Directory Sync
- Dedicated Customer Success Team
- Automated AI Transcription (Unlimited AI-Assisted Conversations)
- Automated AI Summarization (Unlimited AI-Assisted Conversations)
- AI Answer Assist (Unlimited AI-Assisted Conversations)
- Supervisor Monitoring
XBert AI Employee
Choose if you’re already using Nextiva services, only buying Nextiva AI, or adding AI to your existing Nextiva products.
Keep your tools. Let AI handle conversations and move customers forward.
- Get started in minutes with no coding required
- Easy to manage and update
- Handles phone, chat, & SMS
- Customizable tone and voice
- Takes action in your systems
- Smart Routing sends customers to the right place with context
- Always available with fast, 24/7 responses
- Learns & Improves Automatically
Compare Plan Features
See exactly what's included in every plan.
|
Features
|
NEXT Core Get Early Access | NEXT Engage Most Popular Get Early Access | NEXT Scale Get Early Access |
|---|---|---|---|
| Unified CX | |||
| Unlimited Voice & Video Calling | |||
| Call Recording | |||
| Business SMS/MMS (monthly) | 100 msgs | 500 msgs | Unlimited |
| Live Chat & Chatbot | Add-on | ||
| Team Collaboration | |||
| Team & Personal Inbox | 1 team + 1 personal | 3 team + 1 personal | 10 team + 1 personal |
| Mobile | |||
| Ticketing | |||
| Toll-Free Number | Add-on | 1 | 3 |
| Toll-Free Minutes (monthly) | Add-on | 2,000 min | 10,000 min |
| Contact Management | |||
| Digital Fax | Digital Fax Add-on | ||
| Desk Phones | Per-Unit | Per-Unit | Per-Unit |
| AI and automation | |||
| Smart Call Routing (Simple IVR) | |||
| Priority & Skills-Based Routing | |||
| Real-time AI Transcription | |||
| Voicemail with AI Transcription | |||
| AI Call Summarization | |||
| AI-Assisted Conversations | Unlimited | Unlimited | Unlimited |
| XBert AI Employee | |||
| Workflow Builder | |||
| Analytics and reporting | |||
| Dashboards & Basic Reports | |||
| Live Manager Dashboard | |||
| Supervisor Monitoring | — | — | |
| INTEGRATIONS And API's | |||
| Outlook / Google Contacts Sync | |||
| Salesforce | |||
| Single Sign-On (SSO) | — | ||
| SUPPORT AND SUCCESS | |||
| 24/7 World-Class Support | |||
| Dedicated Customer Success Team | — | — | |
| Professional Services Package | Add-on | Add-on | Add-on |
Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.
*Features may involve extra setup, licensing, or usage fees.
**Website Disclaimer: Live Chat & Chatbot are paid features that require a qualifying plan or add-on for use and are subject to Nextiva’s Terms and Conditions. By enabling these features, you understand and agree that if you do not have a qualifying plan, you will incur additional charges and/or fees.
Build the Future With Us
We’re at the start of something big. Whether you’re a business ready to transform CX, a partner who sees the opportunity, or an investor who believes in where AI is headed, we’d love to hear from you.
