
Better output with workforce
engagement management
Unlock your team’s full potential, optimize your resources, and revolutionize customer experiences with the power of Workforce Engagement Management (WEM).


Trusted by forward-thinking companies:














Modernize your team with Nextiva’s
Workforce Engagement Management



How it works

Nextiva WEM

One platform for customer &
employee satisfaction

Increase customer loyalty







Reduce employee attrition












Powerful data insights




Agent Home Page Widgets

Supervisor Real-Time Dashboards

Agent-Facing instrumentation

Dynamic Scripting & Schopping Carts

AI-based Agent Assist & Tooling

Supervisory Custom Widgets

Presence Management

Internal Chat Support

Voice Memo Support

Call Transfers Person + Queue

Queue-based threading

Topic-based threading

Dynamic QM Surveys

Workitem + Cherry Picking Controls

AI-enabled Agent Scoring

Supervisory Dashboards

Supervisory Alarms

Workitem + Queue Detailed Views
Nextiva WEM Features
Nextiva WEM Features
Agent home page widgets provide motivating insight
- Supervisory goals
- KPI comparisons to peers
- Access to voice mail, callbacks
- Occupancy data
- Customisable widgets

Agent-facing shopping makes WEM a breeze
- Shopping carts customizable per campaign
- Use up-loadable product catalog
- Native capability needs no external software
- Ability to transfer data to CRM or back-end billing

Secure Payment Agent Assist is native and PCI-compliant
- Credit card data not seen or heard by agent
- Success codes written into CRM
- Agent gets real time status of transaction
- Automatic loop-back to agent

Agent-facing Knowledge Base adds WEM power
- Split screen allows view of dialog +KB suggestions
- Real time dialog fuels KB search
- Same KB can power customer communications
- Works with real time summarization

Real time call summarization removes burnout and adds accuracy
- Generative AI crushes time to summarize
- Reduces wrap-up time radically
- Agents can edit summary results

Supervisor home page widgets are customizable WEM tools
- All dashboards widgetizable
- All SLA & KPI stats available for widgets
- At-a-glance view of what’s important
- Customizable views

I’m a big fan of Nextiva.
Steve Wozniak
Co-founder at Apple
Grow your business with Nextiva.
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