Boost CX with AI-Powered Analytics

Shelby American

Act quicker with accurate customer sentiment.

Improve CX with AI-powered insights.

AI-powered call summaries

Auto-transcription

Emotion detection

Unified reporting

AI-powered call summaries

AI-powered call summaries transcribe and summarize customer interactions instantly. This feature helps you understand customer sentiment and address issues quickly. It also reduces the time agents spend on manual note-taking, allowing them to focus on delivering exceptional service.

Auto-transcription

Auto-transcription converts spoken words into text instantly. This feature helps you understand customer needs by providing a clear record of conversations. It reduces the time agents spend on note-taking, allowing them to focus on resolving issues.

Emotion detection

Emotion detection helps you understand customer feelings during interactions. It identifies shifts in sentiment, allowing you to address issues immediately. This insight improves agent performance by highlighting areas for improvement and ensuring a more empathetic response.

Unified reporting

Unified reporting gives you a clear view of all customer interactions in one place. It helps you understand customer journeys and identify pain points. This insight allows you to make informed decisions to improve customer satisfaction.


By consolidating data, you can track trends and measure the effectiveness of your strategies. This helps you address issues before they escalate, ensuring a smoother experience for your customers. It also provides a comprehensive overview of your operations, making it easier to spot areas for improvement.


For agents, unified reporting means less time spent on manual data entry and more time focusing on customer needs. It streamlines their workflow, reducing stress and increasing productivity. This leads to better performance and happier customers.

Trusted by millions
of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak








We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

By providing information in this form, you agree to
Nextiva’s Privacy Policy.