Running a business is a heavy lift.
Your phone system shouldn’t be.
Members expect fast answers. Prospects go elsewhere if they don't get them. Nextiva keeps every conversation moving so your gym keeps growing.
Bulk up your member base without adding headcount.
The average fitness business loses 30–40% of its members every year. Most of those losses start with a missed call, an unanswered text, or a follow-up that never happened. Nextiva closes those gaps automatically — so your retention numbers reflect the quality of your training, not the chaos of your front desk.
Sarah Mitchell requested an update for Jordan Lee’s training session. Alex Rivera was added as the assigned instructor for today’s session.
Sessions book themselves during the rush
When your team is on the floor, XBert answers incoming calls and books the session. Every time.
Common questions, answered instantly
Hours, pricing, packages, and policies are handled automatically so your staff stays focused on members.
Keep the members you've worked hard to earn
XBert catches cancellation requests and flags at-risk members so your team can step in before it's too late.
Fits the tools you already use
Connects with the gym management and wellness platforms your business already runs on. No rip and replace.
Works with your favorite tools and platforms
The numbers behind member engagement.
Of fitness leads commit to the first business that responds.
VelocifyOf fitness and wellness members churn every year.
IHRSAOf callers who reach voicemail won't leave a message or call back.
ForbesMore expensive to acquire a new member than to keep one.
Fitness Business AssociationMore likely to convert a fitness lead when you respond within 5 minutes.
MIT / InsideSales.comFewer cancellations with a personal check-in within the first 30 days.
Retention Management GroupSay member communication is their biggest operational challenge.
IHRSAAverage lifetime value of a single gym member.
IHRSAXBert AI handles real customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Retail Order status
Hear XBert provide order updates and answer customer questions in real time.
Insurance policy inquiry
Hear XBert answer coverage questions, collect caller details, and route to the right agent.
Smart routing.
No complex setup.
XBert acts as your first line of defense—answering every customer request, resolving routine needs, and intelligently routing by intent.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your member data stays safe, payment processing stays secure, and you stay in control.
Trained on your knowledge base
XBert absorbs your services, policies, hours, and frequently asked questions, then uses that knowledge to give accurate, grounded answers every time.
Full visibility, full control
Define exactly what your AI employee can and can't do. Every conversation is recorded, transcribed, and available for review. Nothing happens in a black box.
Knows when to pass the baton
Complex or sensitive situations get routed to your team instantly, with the full conversation attached so no one starts from scratch.
Industry-recognized compliance
Nextiva meets the highest security and compliance standards to protect your client communications.
Every feature you need. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text members and prospects from your studio's main number.
Auto Attendant & IVR
Route callers to memberships, scheduling, or the manager on duty.
Call Flow Builder
Design routing around class schedules, peak hours, and staff availability.
Voicemail Transcription
Design routing around class schedules, peak hours, and staff availability.
Mobile App
Your studio’s phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when your desk is unmanned.
Caller ID
Show your business name on every outbound call to members and prospects.
Call Recording
Record member and prospect calls with automatic archiving.
AI Transcription
Every call transcribed and searchable for member records and compliance.
Conversation History
Full member communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between trainers, front desk, and management.
Video Conferencing
Virtual check-ins, remote coaching sessions, and staff meetings.
File Sharing
Share waivers, program guides, and schedules securely in any conversation.
Conference Calling
Multi-location staff calls and franchise-wide coordination.
Contact Import
Bring your member contacts from Google and Outlook automatically.
XBert AI Receptionist
Answers calls 24/7, books sessions, and handles member questions.
Call Summaries
AI-generated recaps with member and prospect details after every call.
Smart Routing
AI routes calls by department, urgency, and staff availability.
Sentiment Analysis
Detect frustration or cancellation risk in real time so your team can respond.
Automated Follow-ups
Trial confirmations, session reminders, and re-engagement texts sent automatically.
Voice Analytics
Track call volume, missed calls, and member engagement over time.
Call Pop
See member details and session history the moment the phone rings.
Number Porting
Bring your existing business numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can the AI Receptionist manage class capacity and waitlists in real time?
Can it help customers find the right class or trainer based on their goals or fitness level?
Can the AI answer questions about our membership tiers, promotions, day passes, and guest policies?
Can the AI direct clients to the right practitioner or service area based on their concern?
Can it follow up with members?
Can it coordinate recurring appointments?
Can we customize how it greets new members vs. long-time clients?
Get started with Nextiva.
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Rated by 8,000+ verified customers on Trustpilot
Businesses trust Nextiva for their communications
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
