Connected logistics.
On-time deliveries.
Dispatchers, drivers, and customers stay connected in one platform — so your team resolves issues fast and keeps shipments moving.
Every carrier answered. Every load matched.
Logistics companies lose 61% of inbound carrier inquiries during peak periods. XBert AI handles carrier questions, matches loads, updates shipment status, and routes urgent requests to dispatch. Your brokers focus on closing deals, not chasing down information.
Carlos Medina (MC-441982) called with availability — 53′ dry van in Dallas, seeking Southeast-bound loads. Matched to Load #APX-7734: Dallas to Atlanta, $2.85/mi. Transferred to broker Jake Sullivan.
Shipment updates, around the clock
Carriers and shippers get instant answers to common questions from AI. Your dispatch team stays focused on moving freight.
Every carrier gets through
Busy dispatch lines lose loads to competitors. XBert handles the volume so no carrier waits and no opportunity slips.
Load matching that runs itself
AI captures carrier details, matches available loads, and connects to brokers without your team picking up the phone.
Works with Salesforce, NetSuite, and more
Integrates with the CRM and ERP tools your logistics company already uses. No rip and replace.
Works with your company's favorite tools
The numbers behind modern logistics.
Average annual revenue lost by service businesses from missed calls and slow lead response.
Harvard Business ReviewOf customers buy from the first company to respond. In freight, speed wins the load.
MIT Lead Response StudyOf customers won't use a delivery service again after a single poor communication experience.
Lean SummitsOf calls to small businesses go unanswered during business hours.
Forbes, 2024Higher customer acquisition costs for companies that consistently miss calls.
Lean SummitsAverage business lead response time. 23% of companies never respond at all.
Harvard Business ReviewOf callers whose calls go unanswered will never call back. They move on to your competitor.
ForbesCustomers will leave a brand they love after just one bad experience.
PwCXBert AI handles real customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert manages carrier and shipper inquiries across every channel, capturing load details, providing shipment updates, and routing by lane, department, and urgency so your team focuses on capacity and margins.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your shipment data stays safe, conversations stay confidential, and you stay in control.
Verified and compliant
Verify carrier credentials, insurance status, and authority before booking loads. Nextiva's recorded call logs and transcripts create an auditable communication trail for every shipment.
Always on. 24/7.
Logistics never sleeps. Nextiva's redundant data centers with dual-path network architecture deliver 99.999% uptime. Your dispatch lines, carrier hotlines, and customer service numbers stay live around the clock.
Encrypted end to end
All voice calls, texts, and data between your team, carriers, and shippers are encrypted in transit and at rest. Rate negotiations, contract details, and shipment data stay confidential.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your logistics communications.
Every feature your logistics operation needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text carriers, drivers, and shippers from your business number.
Auto Attendant & IVR
Route callers to dispatch, operations, or the right broker.
Call Flow Builder
Design routing with business hours and priority rules for each line.
Voicemail Transcription
Read voicemails as text between dispatch calls and load management.
Mobile App
Your company's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when you're at the warehouse or on the road.
Caller ID
Show your company's name on every outbound call.
Call Recording
Record inbound and outbound calls with automatic archiving for compliance.
AI Transcription
Every call transcribed and searchable for shipment documentation.
Conversation History
Full communication thread per carrier and shipper across calls, texts, and emails.
Team Collaboration
Internal messaging between brokers, dispatchers, and warehouse staff.
Video Conferencing
Secure video meetings for shipper reviews and operations planning.
File Sharing
Share BOLs, rate confirmations, and documents in any conversation.
Conference Calling
Multi-party calls for load coordination and exception handling.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, captures carrier details, and routes to brokers.
Call Summaries
AI-generated recaps with shipment details after every call.
Smart Routing
AI routes calls by department, urgency, and team availability.
Sentiment Analysis
Detect caller urgency and escalate shipment exceptions in real time.
Automated Follow-ups
Confirmation texts and shipment updates sent automatically.
Voice Analytics
Track call volume, missed calls, and broker performance in real time.
Call Pop
See carrier details and shipment history the moment the phone rings.
Number Porting
Bring your existing company numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can Nextiva's AI handle inbound carrier calls?
Yes. XBert answers carrier calls, collects truck type, location, availability, and lane preferences, then matches them against your open loads and connects them with a broker. After hours, XBert captures the carrier’s details for morning dispatch.
How does Nextiva handle the high call volume in logistics operations?
Nextiva is built for high-volume environments. Logistics customers like Steam Logistics handle 200,000+ conversations per month on the platform. Simultaneous ring routes calls across your team so no inquiry sits unanswered, and the leaderboard analytics help managers track call activity in real time.
Can drivers and carriers reach us from the road?
Yes. Nextiva supports calls, texts, and voicemail from any phone. Drivers can call your main number and XBert routes them to dispatch, operations, or the specific broker handling their load. The NextivaONE mobile app lets your team respond from anywhere — office, warehouse, or on the road themselves.
Does Nextiva integrate with our TMS?
Nextiva natively integrates with Salesforce, HubSpot, Oracle NetSuite, and other business platforms commonly used alongside TMS tools. For direct TMS integration (McLeod, TMW, Aljex), Nextiva connects through Zapier workflows — syncing call records, contact data, and task triggers automatically.
Can we keep our existing phone numbers across all offices?
Yes. Nextiva ports all existing numbers — headquarters, branch offices, dispatch lines, and toll-free numbers — with zero downtime. You can also add local area codes for each market to increase answer rates on outbound sales and carrier recruitment calls.
How fast can we get set up?
XBert’s AI receptionist can be configured in under an hour. Full deployment for a single office typically takes one to two weeks. Multi-location operations with dispatch centers and warehouses may take three to four weeks, including number porting and call flow configuration. Adding new employees takes minutes.
How does Nextiva help with shipment exception calls?
XBert can be configured with your shipment status FAQs and escalation procedures. For callers asking about delays, ETAs, or exceptions, XBert collects the shipment details and routes to the right operations team member with full context. For deeper TMS integration, Nextiva connects through Zapier and API to sync data between systems.
See how Nextiva works for logistics companies.
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