Digital engagement

Connect on any digital channel

Resolve issues instantly, keep customers happy, and increase team efficiency with
AI-powered chatbots for sales and support.

Trusted by forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

Meet your customers on every channel, wherever they are.

Live chat

Deliver better service with AI-powered chat.

Messenger

Engage prospects and customers on preferred messengers.

Social marketing

Turn social media interactions into revenue.

Reviews

Turn all feedback and reviews into fuel for growth.

Email

Manage all messages from a unified inbox.

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of millennial consumers prefer
digital channels over voice

Engage your customers anywhere

Schedule content

Schedule your posts to be delivered on time, everytime.

Publish content

Create content and adapt to all channels to engage and build your following.

Monitor conversations

Never miss a reply, comment or message again. Read and respond across all channels instantly.

Trends

Be the first to spot popular social trends to maximize growth.

Integrate messenger

Facebook, Twitter, WhatsApp and more- never miss a conversation again.

Read & respond

Provide your customers with timely, relevant and detailed responses.

Lead capture

Grow revenue by making your products and services available via any messaging app.

Automate

Deliver better customer experiences and automate responses for basic inquiries.

Listen

Be available when your customers need you most with chat that’s always on.

Route

Receive chats in real-time, routed to the team members best suited to tackle their challenges.

Resolve

Instantly resolve customer complaints or inquiries, without missing a beat.

360-degree view

Gain a complete view of your website visitors.

Single Inbox

Manage incoming emails and tickets from the same inbox as your other service channels.

AI powered responses

Leverage AI that automatically replies to customers and resolves issues without any manual input.

Reminders

Receive real-time alerts on incoming cases. Set reminders to ensure all issues are handled.

Analytics

Follow tickets from a single dashboard and monitor your teams performance.

One inbox

Bring e-mail onto the same platform you use for all your digital conversations.

Auto ticketing

Turn incoming e-mails into tickets that are assigned & prioritized immediately.

Performance

Analyze resolution times, improve your operational efficiency, and build trust with your customers.

Intelligent routing

Assign roles and route reviews to you or your team members– all from your admin portal.

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Solve customer questions faster. Deliver personalized experiences. Only with Nextiva AI.

Nextie suggestion

You should consider calling about a quote sent to Amy today at 11 AM yesterday.

93%

chance of winning deal

Recent voice call (Quote sent)

A positive conversation related to the Cloud Storage product was recorded on August 30, 2023.

20%

connection increased

AI Powered message routing

A new patient has been automatically routed to the Beverly Hills office after detecting a request best suited for Dr. Ortiz.

+47%

time saved for team

Nextie suggestion

You should consider calling about a quote sent to Amy today at 11 AM yesterday.

93%

chance of winning deal

Recent voice call (Quote sent)

A positive conversation related to the Cloud Storage product was recorded on August 30, 2023.

20%

connection increased

AI Powered message routing

A new patient has been automatically routed to the Beverly Hills office after detecting a request best suited for Dr. Ortiz.

+47%

time saved for team

AI is critical for
managing digital
conversations

Start using AI

50%

Reduction of manual touches by customer agents.

18x

Faster responses while providing much better customer service.

40%

Performance and productivity boost.

Our customers deliver amazing experiences with Nextiva

860M+

Customers

471

Stores

Read the case study

$20B

Annual Revenue

19M+

Customer Connections

Read the case study

5%

Increase in connection rate

8.88%

Increase in conversion rate

Read the case study

Nextiva already helps over 100,000 businesses.

Nextiva has already helped over 100,000 businesses manage their online reviews and has built a robust solution that is trusted today by businesses looking to build a better online reputation.