Government

Unify all conversations with the public & your team from one platform.

Transform your organization’s communication with Nextiva’s unified platform that helps connect, engage, and serve your constituents.

Administrator
Citizen liaison
IT director

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2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

9x

Satisfied customers are 9x more likely to trust the government agency.

2x

Dissatisfied customers are 2X more likely to reach out for help 3+ times.

60%

US residents strongly prefer digital channels.

One secure platform streamlines how calls, texts, and online comments are handled.

Reduce costs and siloed conversations by unifying all communication channels in one place.

Administrator

Reduce spend

Streamline the software used to send outbound communication and manage all the inbound calls and texts.

Citizen liaison

Simplified conversation management

Use one platform to view and respond to incoming calls, texts, social comments, and online mentions across the web.

IT director

Maintain high security

Administer one platform for all the engagement and communication tools.

Our “tech” promise

Open up communication channels without bogging down staff.

Reach citizens on the platform of their choice to maximize engagement, including text, web chat, and DMs.

Extend your staff with AI

Use smart automation to route important calls to the right team. Give automated answers via phone or AI chatbot.

Citizen liaison

Manage one platform to handle incoming calls, view voicemail transcription, answer texts, and even handle your online reviews.

Prioritize privacy & security

Confidently manage a platform that leads the way with the most advanced security measures.

Adminstrator

Pair AI with live support to provide efficient conversation management.

Transform inefficient and expensive interactions into automated self-service with AI. Free up your staff for high-touch communication.

Smart call routing

Employ a virtual receptionist tool to answer and route incoming calls. Record calls and review performance analytics to ensure the best experience.

Train AI to answer caller’s FAQs

With natural language processing, citizens can voice their questions and AI will respond with helpful answers.

24/7 AI web chat

Provide after-hours answers to web inquiries using AI.

Nextiva became our secret weapon, streamlining conversations and unlocking cost savings to deliver better results for our community.

Robert Makhlouf

Director of Telecommunications at Tule River Tribal Council

Citizen Liaison

Connect with citizens on one platform.

Engage citizens on the platforms they prefer to drive connection and positive feedback loops that make them feel seen, heard, and understood.

Get to know who you’re serving

Drive connection by managing all conversations—calls, texts, and video
meetings—from a single platform. Identify callers in advance and review
history to communicate with authenticity.

Manage online mentions

From one platform send all social comments, DMs, and online reviews to one inbox to view and respond to.

Broadcast real-time alerts

Create an outbound emergency communication strategy that encompasses text, recorded calls, and email.

The people love the Nextiva App – especially because they can use it on their cell phone

Chris Kontz

CIO and Director IT at Arizona Commerce Authority

IT

Support flexible conversation options. Ensure total compliance.

Administer one platform for total conversation management.

Administer one platform

With Nextiva, you manage one platform for all conversations between your agency and the outside world.

Compliant and protected, 24/7

Nextiva provides the most advanced encryption to safeguard your agency and staff.

  • SOC 2 audited
  • Data stored in the US only
  • Tier 3 data centers with SOC 2 and ISO 27001 certification
  • Data stored in NextivaONE is encrypted at rest
  • TLS 1.2 data encryptio
  • TLS 1.2 voice call encryption in the application and with supported phones
  • Annual penetration testing
  • Bug bounty program
  • Redundant call network path
  • Support for SAML integration for SSO
  • CCPA/CPRA compliance

Nextiva's advanced encryption and compliance features give us peace of mind. It's not just about managing conversations; it's about doing it in a way that safeguards the integrity of our institution.

Robert Makhlouf

Director of Telecommunications at Tule River Tribal Council

We help government institutions streamline their communication and create authentic connections that build trust using Nextiva’s AI-powered platform.

LGBT Commerce Charlotte, NC

With Nextiva since 2023

Quote

What we’ve been able to accomplish using Nextiva’s platform is amazing.

Chad Turner

CEO at LGBT Chamber of Commerce Charlotte, NC

Arizona Commerce Authority

With Nextiva since 2023

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The service and support are outstanding.

Chris Kontz

CIO and Director IT at Arizona Commerce Authority

I’d say Nextiva and the Spurs are great teammates.

Chris Monroe

Vice President of Membership, San Antonio Spurs

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