Better government service.
Stronger communities.
Manage calls, service requests, and public communication in one platform — so your organization responds faster and keeps communities informed.
Resolve routine requests. No added headcount.
Nearly half of inquiries to government offices go unresolved, and residents who do get through wait up to 55 minutes. XBert AI resolves routine requests like permit renewals and payment processing, and routes complex matters to the right department. Your staff focuses on the work that requires a human.
Robert Chen called to renew parking permit #RP-2847 for 415 Main Street. Permit renewed through March 2027. Vehicle updated. Payment of $45.00 processed.
Open for residents, 24/7
Permit questions, office hours, and department contacts available around the clock. Citizens get answers even when offices are closed.
One number, every department
AI understands what the resident needs and routes to the right office instantly. No more bouncing between extensions.
Routine requests resolved by AI
AI handles permit status, office hours, payment processing, and common inquiries without staff intervention.
Works with ServiceNow, Teams, and more
Integrates with the IT service management and productivity tools your agency already uses.
Works with your agency's favorite tools
The numbers behind constituent services.
Of calls to county offices go unanswered. Nearly half of callers never reach a person.
Cleveland.com, 2024Average hold time for callers who do get through to a government office.
Cleveland.com, 2024Drop in satisfaction when callers can't reach the right department or contact.
Civil Service WorldOf callers who reach voicemail won't leave a message or call back. They give up.
ForbesOf callers to county 311 lines hang up before reaching anyone during high-demand periods.
Montgomery County OLO ReportOf SSA calls are now resolved through automated self-service and callbacks.
SSA, 2025Out of 100 — citizen satisfaction with federal services hit a 19-year high in 2025, driven by technology.
ACSI Federal Government Study, 2025Of calls to county offices are never answered or returned at all.
Multnomah County Audit, 2025XBert AI handles real conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert handles resident inquiries across every channel, resolving routine requests, processing payments, and routing complex issues by department and urgency so your staff focuses on cases that need a human.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your data stays safe, communications stay secure, and you stay in control.
Secure by Default
Nextiva operates from SOC II-audited, PCI-DSS certified data centers with redundant network infrastructure. All communications are encrypted, and role-based access controls ensure only authorized personnel handle sensitive data.
99.999% Uptime Guarantee
Dual redundant network rings with dedicated power grids ensure government phone lines never go down. Not during emergencies, not during elections, not during tax season. Every call gets through.
Accessible to Everyone
Nextiva supports Section 508 accessibility standards and ADA requirements, ensuring communication services are available to people with disabilities. Multi-channel access (voice, text, video) provides flexible options for every caller.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your communications.
Every feature your agency needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text callers from your agency's official number.
Auto Attendant & IVR
Route callers to the right department or division.
Call Flow Builder
Design routing with office hours and priority rules.
Voicemail Transcription
Read voicemails as text between meetings and site visits.
Mobile App
Your agency's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when staff is in the field or away.
Caller ID
Show your agency's name on every outbound call.
Call Recording
Record inbound and outbound calls with automatic archiving.
AI Transcription
Every call transcribed and searchable for records and compliance.
Conversation History
Full communication thread across calls, texts, and emails for every contact.
Team Collaboration
Internal messaging between departments, divisions, and field staff.
Video Conferencing
Secure video meetings for public hearings and inter-department reviews.
File Sharing
Share documents securely in any conversation.
Conference Calling
Multi-party calls for interdepartmental coordination and briefings.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, handles routine inquiries, and routes to departments.
Call Summaries
AI-generated recaps with caller details after every call.
Smart Routing
AI routes calls by department, request type, and urgency.
Sentiment Analysis
Detect caller frustration and escalate to staff proactively.
Automated Follow-ups
Confirmation texts and status updates sent automatically.
Voice Analytics
Track call volume, resolution rates, and average wait times.
Call Pop
See caller details and request history the moment the phone rings.
Number Porting
Bring your existing agency numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can XBert AI handle calls after business hours?
Yes. XBert answers calls 24/7, handles routine inquiries like permit status, office hours, and payment processing, and routes urgent matters to on-call staff. Callers get answers immediately instead of voicemail.
Does Nextiva integrate with our existing government systems like ServiceNow?
Nextiva has a native integration with ServiceNow that includes screen pop, call logging, and ticket creation. It also integrates with Microsoft Teams, Outlook, Salesforce, and Zendesk. For other systems, the open API and Zapier connector enable custom workflows.
Is Nextiva compliant with government security requirements?
Nextiva’s infrastructure is SOC II audited and PCI-DSS certified, with encrypted communications and role-based access controls. The platform targets 99.999% uptime across carrier-grade data centers with redundant power and network infrastructure. For agencies handling health-related data, HIPAA-compliant configurations with Business Associate Agreements are available.
How long does it take to set up Nextiva for a government agency?
XBert’s AI receptionist can be configured in under an hour. Full deployment with number porting and call flow setup typically takes two to four weeks. The admin portal is designed for self-service management, so your IT team can add users, adjust routing, and configure departments without calling support.
Will AI replace our staff or answer calls they should handle?
No. XBert handles routine, repetitive inquiries — permit lookups, office hours, payment status — so your team can focus on complex issues that need a human. You control exactly which calls AI handles and which get routed to staff.
Can residents still reach a real person if they want one?
Absolutely. Callers can request a live agent at any point. XBert can also detect frustration or complex issues and proactively escalate to your team with full context of the conversation so callers never have to repeat themselves.
How does Nextiva handle high call volumes during peak periods?
XBert AI handles unlimited concurrent conversations, so there’s no hold queue during tax deadlines, election cycles, or emergency events. Routine calls are resolved instantly by AI while your team handles priority matters. Real-time dashboards show call volume and resolution rates so supervisors can adjust staffing dynamically.
See how Nextiva works for government agencies.
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Businesses trust Nextiva for their communications
Nextiva is a local company, the feature set is similar to other companies, and Nextiva's pricing was better for us. I like the way the administration side of things works, and Nextiva's customer support.
