Book more jobs. Miss fewer calls.
Keep your crew moving.
Plumbers, HVAC technicians, and electricians manage every customer conversation in one platform, so jobs stay booked, dispatchers stay organized, and no call goes to a competitor.
Every call answered.
Every job booked.
62% of home service customers book with the first company that picks up the phone — and most of those calls come in while your crew is already on a job. XBert AI answers every call the moment it comes in, books the appointment, captures job details, and routes emergency requests to the right technician. Your crew stays on the job while AI handles the calls that fill your schedule.
David Chen inquired about same-day HVAC inspection availability and pricing. Appointment scheduled for Daniel Brooks between 3–5 PM.
Jobs booked while your crew is in the field
When your techs are on-site and your office is stretched, XBert answers every call and books the job.
Urgent service calls escalated immediately
A failed furnace or a burst pipe can't wait. XBert identifies the emergency and routes to your on-call technician instantly.
Scheduling and follow-ups that run themselves
Confirmations, technician ETAs, and post-service follow-ups sent automatically. No manual follow-up needed.
Works with ServiceTitan, Jobber, Housecall Pro, and more
Integrates with the field service and CRM tools your business already uses. No rip and replace.
Works with your favorite tools and platforms
The numbers behind home service businesses.
Of customers hire the first company that responds.
BrightLocalOf callers who reach voicemail won't leave a message.
ForbesCustomers won’t return after poor communication experience.
PwCAverage annual revenue lost from missed calls and slow responses.
Harvard Business ReviewOf consumers hire the home service provider that responds fastest.
MIT Lead Response StudyOf jobs are booked outside of business hours.
JobberOf callers who reach a live person convert to a booked job on that call.
BIA/KelseySay managing inbound calls is their biggest challenge.
Jobber State of Home ServiceXBert AI handles real customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
HVAC service call
Hear XBert book a same-day appointment and capture job details for a busy HVAC company.
Vehicle pickup inquiry
Hear XBert qualify service inquiries and route customers to the right advisor with full context.
Shipment status
Hear XBert provide shipment updates and keep customers informed in real time.
Smart routing.
No complex setup.
XBert handles customer inquiries across every channel, answering service questions, booking appointments, and routing by trade and urgency so your office stays focused on the work.
Explore More:
Built to perform.
Built to protect.
XBert runs on Nextiva's enterprise-grade platform. Your data is encrypted, your customers are protected, and every interaction is logged and auditable.
Trained on your knowledge base
XBert absorbs your services, policies, hours, and frequently asked questions, then uses that knowledge to give accurate, grounded answers every time.
Full visibility, full control
Define exactly what your AI employee can and can't do. Every conversation is recorded, transcribed, and available for review. Nothing happens in a black box.
Knows when to pass the baton
Complex or sensitive situations get routed to your team instantly, with the full conversation attached so no one starts from scratch.
Industry-recognized compliance
Nextiva meets the highest security and compliance standards to protect your client communications.
Every feature you need. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text customers job confirmations and ETAs from your business number.
Auto Attendant & IVR
Route callers to scheduling, dispatch, billing, or emergency service automatically.
Call Flow Builder
Design routing around business hours, on-call schedules, and service areas.
Voicemail Transcription
Read voicemails as text while managing your crew in the field.
Mobile App
Your office phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when your office is closed or after hours.
Caller ID
Show your business name on every outbound call to customers and prospects.
Call Recording
Record customer calls for quality, training, and dispute resolution.
AI Transcription
Every call transcribed and searchable for job records and compliance.
Conversation History
Full customer communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between office staff, dispatchers, and field technicians.
Video Conferencing
Remote assessments, supplier calls, and team check-ins from any device.
File Sharing
Share estimates, job photos, and service agreements securely in any conversation.
Conference Calling
Multi-party calls for complex jobs and subcontractor coordination.
Contact Import
Bring your customer contacts from Google and Outlook automatically.
XBert AI Receptionist
Answers calls 24/7, books appointments, and routes emergency requests.
Call Summaries
AI-generated recaps with job details and customer information after every call.
Smart Routing
AI routes calls by job type, urgency, and technician availability.
Sentiment Analysis
Detect customer frustration and emergency urgency in real time.
Automated Follow-ups
Appointment confirmations, technician ETAs, and post-job review requests sent automatically.
Voice Analytics
Track call volume, missed calls, and booking conversion rates.
Call Pop
See customer details and job history the moment the phone rings.
Number Porting
Bring your existing business numbers to Nextiva with zero downtime.
Frequently Asked Questions
What is an AI Receptionist?
An AI Receptionist is an AI-powered assistant that answers customer calls, books appointments, handles service inquiries, and follows up with clients—24/7. It’s like having a full-time dispatcher without the overhead.
Can it schedule service appointments?
Yes! The AI Receptionist integrates with your calendar or scheduling software to book, reschedule, and confirm appointments automatically.
What kind of questions can it answer?
It handles common inquiries like service availability, pricing estimates, hours of operation, service areas, and more. It can also escalate complex issues to your team.
How much does it cost?
All new customers get a free trial, with plans starting at just X dollars per month—far less than hiring a full-time employee. Most businesses see ROI within the first month.
Is it available in multiple languages?
Yes, it supports multilingual interactions to help you serve a diverse customer base.
How does it help my business?
It ensures you never miss a call, even during peak hours or after closing. That means more booked jobs, happier customers, and less stress for your team.
Will it work with my current systems?
Absolutely. It’s designed to plug into your existing tools—no need to change your CRM, scheduling platform, or phone system.
Is it hard to set up?
Not at all. You can deploy your AI Receptionist the same day in just a few minutes. No coding, no hardware, and no disruption to your current workflow.
Can it follow up with customers?
Yes! It sends appointment reminders, collects feedback, and even encourages repeat business with personalized follow-ups.
Get started with Nextiva.
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Businesses trust Nextiva for their communications
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
