We Are Nextiva
Nextiva is the customer experience platform powering over 100,000 businesses.
Amazing Service® built our reputation. AI is how we carry it into every customer conversation.
The Numbers
- Founded
- 2008
- Users
- 1M+
- Conversations / Year
- 1B+
- Customer Rating
- 4.7/5
- Uptime
- 99.999%
- Valuation
- $2.7B
Our Story
Two tables. Four people. A small office near Tempe Town Lake. That was Nextiva in 2008.
I’d noticed something I couldn’t let go of: most businesses struggle to really know their customers, remember them, and deliver the kind of effortless experience that keeps people coming back. The businesses getting this right had the funding, the teams, and the tools to do it. Everyone else was left to figure it out on their own.
That didn’t sit right with me. I wanted to level the playing field, so any business, not just the ones with deep pockets and big teams, could deliver a customer experience that actually felt amazing. That’s what we set out to build.
Nearly twenty years later, that’s still the whole idea, and I still believe it starts with people. Take care of the people building the company, and they’ll take care of everything else, including the customers on the other end of every conversation.
Backed by industry-leading certifications and compliance.
Nextiva meets rigorous security and compliance standards to help protect our customers and their data.
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ISO/IEC 27001
All Nextiva data centers are audited and certified.
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SOC 2 Compliance
Nextiva is SOC 2 compliant, helping protect data stored in the cloud.
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HIPAA Compliance
Nextiva offers HIPAA-compliant solutions that protect sensitive patient information.
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PCI Compliance
Nextiva offers PCI-compliant solutions for secure payment card data.
Our Evolution
First Customer Signed
We signed our first customer on May 15. Our mission was simple: make business communications easier and give every business the tools to compete. No matter its size.
Growing With Purpose
We launched NextOS 3.0 and became one of North America’s fastest-growing technology companies. That same year, we founded Nextiva Cares. It’s always been more than a program. It’s how we hardwire care into our culture.
The Customer Era
We launched NextOS to solve a growing problem: businesses were hearing more from customers, but understanding less. NextOS brought communications, customer interactions, and data together, giving businesses a clearer view of every customer without the disconnected tools.
$200M to Go Bigger
After more than a decade of building without outside capital, we raised $200 million from Goldman Sachs at a $2.7 billion valuation. Our first external funding round gave us the fuel to accelerate our vision for connected communications and the mission we’d had from day one.
Expanding the
Customer Experience
We acquired Simplify360, bringing social media, reviews, live chat, and digital support into Nextiva. It expanded the role we could play for businesses: from helping them communicate to helping them manage more of the customer experience.
Bringing AI Into the
Contact Center
We acquired Thrio, adding AI-powered contact center technology to the platform. It brought another critical piece of the customer journey into Nextiva and moved us closer to connecting every interaction in one place.
AI Goes to Work
We introduce XBert, our AI employee, and NEXT, our AI-native operating system for business conversations. Together, they take Nextiva beyond connecting conversations to turning them into action. From winning customers and resolving problems to helping teams follow through, we’re bringing Amazing Service to every conversation, around the clock.
Building the Future
of Businesses
Empowering employees, partners, and customers with the best tools in the industry to help their businesses grow fearlessly.
Tomas Gorny
Chairman, CEO, & Co-Founder
Tracy Conrad
Chief Amazing Officer, Co-Founder
Ran Ezerzer
Chief Technology Officer
Anne Brennan
Chief Financial Officer
Yaniv Masjedi
Chief Marketing Officer
Chris Reaburn
Chief Sales Officer
Josh Lesavoy
Chief Information Officer
Margie DeHaan
Chief People Officer
Mitch Haber
Chief of Strategic Growth
Ken McMahon
Chief Customer Officer
Renee McGee
Chief of Strategic Planning and Execution
Lukas Gorny
EVP, Office of Amazing
John Murphy
General Counsel
Seksom Suriyapa
Chief Transformation Officer
One platform for every business conversation.
NEXT Platform
Connect with customers across every channel from a single platform. Voice, video, chat, email, and social, all in one place.
NEXT Platform CapabilitiesXBert
An AI agent that handles customer conversations across calls, texts, chat, and email. Books appointments, answers questions, updates records, and routes to your team when needed.
NEXT Platform CapabilitiesContact Center
Understand every customer interaction. Track satisfaction, capture feedback, and use AI insights to deliver experiences that keep customers coming back.
NEXT Platform CapabilitiesBusiness Phone
Bring everything together in one place. Connect your CRM, helpdesk, productivity tools, and industry software to create seamless workflows across your entire business.
Integration Marketplace
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Contact Us
What Guides Us
Momentum without direction is just noise. Ours comes from a specific belief: the businesses that win the next decade will be the ones who never miss a conversation. That belief is baked into our principles.
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Learn More
News & Resources
Backed by Goldman Sachs and rated 4.7 out of 5 by thousands of customers, the story doesn’t stop here.
Check out our Newsroom, Press Releases, Customer Stories, Media Kit, Brand Resources.
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Explore Careers
Careers
If you want to build the AI layer businesses will depend on for the next decade, this is the mission worth joining.
Ready to build something that outworks the competition?
Explore our products, connect with our team, or see how Nextiva turns hard work into customer loyalty.
