Voice over Internet Protocol (VoIP) analyzes the nature of a call against different criteria including the destination, area code, time and date, and the path it takes to reach the destination. Call management lets you establish multiple rules to dictate where you want calls to go.

Depending on your business needs, you might want call routing based on business hours, time zones, or even Google Ads so every call is answered.

Interactive voice response can also help callers reach the right team member.

Businesses that have an auto attendant or an interactive voice response system already make use of call routing. In that case, you probably don't need more ways to route calls, unless your business needs change.

Get familiar with the capabilities of your auto attendant. You can set up multiple auto attendants with Nextiva at no charge. This helps callers reach the right person or department, no matter the time of day.

If you need to redirect calls due to regional COVID-19 health restrictions, you can do that with location-based call routing. This ensures callers can reach a member of your team who is best equipped to handle their call.

While the subject can get complicated rather quickly, for VoIP experts, it's easy to accomplish. The important thing to remember is that you don't want to leave any dead-ends when someone calls your business phone number.

We recommend drawing the desired call flow and handing it off to your cloud communications expert. They will assess it and use the right combination of VoIP call routing tools to get it done. For more of a consultative approach, look to our service delivery for helpful guidance.

Simply contact our support team and we can implement any change that you need to your call routing. This is what makes Nextiva the best phone service for businesses. Isn't that amazing?

There are many ways for a business to route incoming calls. Here's a summary of how an automatic call distributor (ACD) can route calls to your team:

• Circular - When a round-robin effect is desired, this group policy routes the phone calls to the agents assigned based on the order assigned.
• Regular - When you want to route inbound phone calls in a tiered fashion based on how the agents were assigned to the Call Center. The routing engine will attempt to reach the first agent for the next call.
• Uniform - When an agent is available the longest, they will receive the next inbound phone call. This is how many support departments operate to spread out the call volume and increase customer satisfaction.
• Simultaneous - When you want everyone assigned in the call center to ring at the same time when an inbound phone call has been routed to the queue.
• Weighted - When you want more incoming calls to be directed to some team members than others using a percentage.