Creating an Auto Attendant

An Auto Attendant allows incoming calls to be transferred automatically to the extension the caller chooses without the need for a physical receptionist. For example, callers can choose to press 1 for sales,  2 for support, etc., including the ability to dial by extension or by name. 

Creating an Auto Attendant

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS > Voice.
  2. From the Nextiva Voice Admin Dashboard, hover over Advanced Routing Auto Attendants > Create Auto Attendant

Auto Attendant Profile

  1. Click Advanced Settings and complete the following fields > Save
  • Caller ID First and Last Name: These values are displayed as the caller ID when a User receives an incoming call from the Auto Attendant.
  • Extension Dialing Scope and Name Dialing Scope:
    • Enterprise allows extension or name dialing to the whole company.
    • Location limits the extension or name dialing to the location of the Auto Attendant.
    • Department limits the extension or name dialing to the specific department.
  • Time Zone: The time zone for this Auto Attendant.
  • Department: The department associated with this Auto Attendant. 
  • Name Dialing Entries: The format callers can use to search for users.
  • Transfer to the operator after X seconds of inactivity: Route callers to the operator when callers do not specify a key or option after the specified length of time. The default is 10 seconds.

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Updated on August 18, 2020

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