Get started

A better phone system for your small business Rocket Icon

A complete phone system with advanced features to match your business needs in this new normal.

Professional auto attendant

Nationwide unlimited calling

Voicemail to email delivery

HD video conferencing

Local & toll-free numbers

Free number porting

Amazon logo
Cisco logo
Poly logo
Panasonic logo
Vtech logo

How does a business phone system work?

A cloud-based business phone system is an advanced telephony system that runs entirely on the internet. If you’re connecting to a PSTN, VoIP converts your analog voice signals to digital packets and vice versa during transmission.

With Voice over IP, your data is compressed and sent over a digital network. To start using a cloud phone system, all you need is a reliable VoIP provider like Nextiva.

Forget this:

Clunky, obsolete hardware

Recurring maintenance fees

Unreliable uptime

Get this instead:

Cloud-based business lines

Remote-friendly phone features

Incredible prices

Business phone system pricing


As low as

$21.95 Pricing information icon
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users

Per month / user
Get a quote

Unlimited Calling within the US/CA

Free Local and Toll-Free Number

Top Rated Mobile App

Video and Audio Meetings

Team Collaboration

Unlimited Business SMS


As low as

$31.95 Pricing information icon
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users

Per month / user
Get a quote

All Professional features PLUS

CRM & Business Integrations

Real-Time Voice Analytics

Call Recording

Got pricing questions?

Advanced phone features built for remote work.

Route calls to your team with an intuitive phone menu system. Call management is now easy with multi-line support, call waiting, hold music, and more.

Direct inbound calls to your team based on set criteria, transfer to other members, and even conference-call anyone using the app.

Get a toll-free number with Nextiva’s business phone service. Let customers reach you from landlines without extra toll charges.

Control what people see when you make outbound calls. Customize caller ID or block it entirely — Nextiva makes it easy for small business owners like you.

HD video conferencing is an excellent way to connect with your team members when you’re away from the office phone. Get a fast internet connection and you’re all set.

Protect your personal number by forwarding incoming calls to any desk phone or mobile device. Also forward calls based on business hours or holidays.

Nextiva’s call transfer feature lets you make a warm transfer (attended) or a blind transfer (unattended). Also available on the app.

With your cloud-based phone solution, silently record all calls without any hardware. All call recordings are securely stored, so only authorized personnel can access them.

Top Rated Office Phone Systems for 2023

High-quality office desk phones that provide the customer experience your business deserves.

Show all

Why choose Nextiva for your business?

Speaker icon
Business phone service

A VoIP phone system made for the way you work. Advanced features like HD audio and video conference calling, text messaging, and automatic call forwarding can support your teams no matter where they are.

Desktop icon
Mobile & desktop apps

Manage inbound and outbound calls with the same business phone number right from your mobile phone app. Carry your virtual phone system in the palm of your hands. iOS- and Android-compatible.

Bell icon
Desk phones

Want to take call quality up a notch on your business phone calls? We can help you provision IP phones, cordless phones or even your existing analog phones as reliable business lines.

Paper plane icon
Paperless faxing

Nextiva offers a virtual fax service at an affordable price. Use your existing PC, tablet, or mobile device to send and receive faxes. No more clunky fax machines. Do it all via your VoIP service provider.

Proud to be a leader on G2.

G2 Leader award G2 Best Usability banner G2 Easiest Admin banner

Business phone system FAQs

Yes, business phone service provided from the cloud is typically 60% less expensive than landline phones.

Cloud-based phone service provides customers with dozens of advanced VoIP features that typically cost extra from the local phone company.

PSTN, Private Branch Exchange (PBX), Voice over Internet Protocol (VoIP) call center — there’s a lot out there that can overwhelm you as a small business owner.

With Nextiva’s phone system, your business communications will get a lot easier (and affordable!). Phone calls, text messages, and personal calls — we separate and simplify these for you.

And, all of it happens on the cloud. That new phone system you’ve been wanting? It’s finally within your reach.

Yes, you can use any phone number with Nextiva’s internet phone service. The process of transferring phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.

Nextiva provides this complimentary service with every account. We'll guide you through every step to ensure you transfer your number successfully.

Watch this short video to learn how to use your existing phone numbers with Nextiva:

To get a new business phone number, you can choose them during account setup. Nextiva accounts also get a toll-free phone number at no charge.

Each user who can place or receive calls is considered one line of service. You are charged for the maximum number of users you can create for your account.

Also, some standard taxes and fees apply to each small business VoIP line on an account. For more information or tax details by state, click here.

We recommend selecting the number of lines that you plan to use within the next year. It’s a good idea to offer dedicated lines for sales, customer support, and your remote employees.

Don’t forget about providing lines for meeting rooms, private offices, and common areas like kitchens.

Learn more about how many phone lines your business needs in this helpful blog post.

Cloud-based VoIP achieves end-to-end phone connectivity through the internet instead of a local server or a traditional phone solution.

Businesses that switch to a cloud-based office phone system experience lower costs and instant access to dozens of advanced calling capabilities. This includes call routing, voicemail to email, IVR, etc.

VoIP service from the cloud is compatible with nearly all of today’s VoIP desk phones and can be used with a downloadable app.

Nextiva offers a complete platform that enables people to work from home with its cloud PBX system.

Since 2008, the company has equipped 100K+ companies of all sizes to grow their workforce in their office and abroad.

Here are some of the ways Nextiva’s small business phone system helps people work from anywhere:

  • Cloud phone — Manage your company’s telephone system over the internet while keeping your staff connected.
  • Conference calling — Dial in to connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
  • Video conferencing — There is no need to travel when you can connect face-to-face, using one-to-one HD video calls with other NextivaONE App users.
  • Voice calling — You don’t need a cell phone or desk phone when you can call from your business directly from the smartphone app.

How do you want to manage conversations for your team and for your customers?

Let’s start at the beginning

We’ve created a quick punch list to help break down how to choose a small business phone system. It starts with thinking about how you want to communicate across channels (think phone, chat, text, and video meetings).

Simply compare what you know about your current business needs and how customers prefer to communicate with you with the steps and important choices we share below.

Investing in a business phone system can feel confusing. There are so many options on the market so how do you, as a small business owner, decide which business phone system you need?

To find the phone system that is best for your small business, make a selection based on your current business needs and the types of challenges you expect to face in the future, such as rapid growth.

Identify your needs for a phone system

The first thing to consider when selecting a phone system are the features you will want or need.

For example, will you be offering an automated phone attendant to help direct customer calls to the right department? Perhaps you will want Interactive Voice Response (IVR) that allows your customers to interact with the phone system, and perhaps even get answers to simple questions without speaking to a live agent.

Another key consideration is whether your phone system should integrate with other support channels such as a contact center or call center.

Lastly, consider your team and their office space needs. Is your goal to operate a physical contact center environment, or do you prefer that employees can work from anywhere an internet connection is available? Once you have a basic understanding of your needs, you can consider different types of small business phone systems available.

Decide between a traditional vs. cloud phone system

Most business owners are already familiar with traditional, landline phone systems. They are provided by your local phone company and carry infrastructure costs including PBX equipment maintained by your IT team and copper wiring to connect your phones to the main provider.

Traditional phone lines have a high degree of reliability and usually carry a clear sound, though storms or wiring problems can cause interference. Because they are a physical system, they can be complicated to scale – you will have to work with the provider’s schedule if you want to add new installations or change configurations. And calling fees can be high, especially for long-distance.

Traditional landline phone systems are declining in popularity due to their costs and lack of flexibility, especially in the rise of work-from-home setups.

Cloud phone systems (also known as Voice over IP or VoIP phones), on the other hand, offer a high degree of flexibility, scalability, and the phones are created for employees that work from home or from the road since the phone number is not bound to a physical location. Plus, you’ll typically save money on the cost of calling plans, especially if you’re making long distance calls.

Types of cloud solutions on the market

Deciding to move forward with a cloud-based phone system is an important step. Now, you’ll want to familiarize yourself with the different types of cloud solutions on the market.

Cloud-based phone systems are available in two different models: on-premises or cloud-hosted.

On-premises VoIP phone systems use your high-speed internet as the exclusive medium for calling, and give you access to a high level of control about phone system features and settings. But, all the equipment and phone system maintenance reside with your team. Depending on the size of your small business team, this might not be the best solution for you.

A cloud-hosted VoIP solution, on the other hand, moves all the infrastructure burden to your cloud phone system provider. Your company only needs high-speed internet access and Internet Protocol (IP)-capable phones. In most cases, the VoIP phone provider will give you the comparable phones you need and a mobile app to receive calls from any mobile device.

Unlike on-premises VoIP or landline systems, a cloud-hosted VoIP system won’t carry much in the way of upfront costs.

Instead, you’ll pay a monthly per user fee, plus extra costs if you opt in to special feature sets.

Choose a top VoIP provider with the latest technology

Top VoIP providers can outfit your business with dedicated technology, including phones, headsets, mobile apps, and more. A top VoIP provider will also give you the dashboards and technical tools to seamlessly view every customer conversation in a single place, regardless of whether it happens by phone, email, or SMS (texting).

Read more

Learn more about Nextiva’s Business Phone System

Two men and a woman standing in front of the camera

Business Phone Service

Two men and a woman standing in front of the camera

Business Communication Solutions

Two men and a woman standing in front of the camera

VoIP service

1 Billion+ Calls on our network
100,000+ Happy customers
1,000+ Global employees

The best business phone system can now be yours.

Conan O'Brien

I have nothing but praise. The best experiences I’ve had in IT have been with Nextiva.

Chris Hayes
IT Director, Conan

By clicking the button, you agree to the Nextiva's Terms & Conditions.

Panasonic TGP 600

Save $ Limited time offer



    or $/mo

    Get started
    Close Icon

    Contact us today.

    We'll help you simplify your business and get more done by putting phone, chats, and video into one powerful solution.

    We’re waiting for your call.
    Call (800) 799-0600
    Let’s chat!
    Chat with agent
    Schedule a demo.

    Get a demo

    We'll reach out shortly to better understand your needs and demonstrate how Nextiva can simplify your business and power growth.

    By providing information in this form you agree to Nextiva’s Privacy Policy

    Close Icon
    XBert Hate filling out forms?
    Just talk to a real human.
    Call (800) 799-0600
    Chat now
    Eric Siu, CEO

    "We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

    Eric Siu, CEO
    Single Grain
    We'd like to know you better so we can serve you better.

    We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

    By providing information in this form, you agree to Nextiva's Privacy Policy

    Close icon