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The unified communications solution every small business needs.
Professional auto attendant
Unlimited calling & messaging
Voicemail to email & SMS
HD video conferencing
Local & toll-free numbers
35+ app integrations
A business phone system handles company communications through the internet. It uses Voice over Internet Protocol (VoIP) to save up to 60% over landlines. It’s real phone service with small business phone numbers that access the public switched telephone network (PSTN).
But that’s only the beginning.
Nextiva’s phone system includes many advanced features small businesses need at no extra cost, such as a toll-free number, auto attendants, team messaging, and email integrations. Your team can talk with more prospects, customers, and partners. Works with any desk phone, smartphone (iOS or Android), or computer.
Hang up on traditional phone lines and say hello to the future of business communications with Nextiva.
Analog, obsolete landlines
Business voicemail fees
Old phone lines
Modern office phone system
Intelligent call routing
Incredible prices
Get professional phone system features for a flexible small business price.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Read moreDigital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read moreCore features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
Read moreEverything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read moreEverything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
From CRM integrations to automatic call recording, Nextiva has your business needs covered.
Provide an intuitive phone menu when anyone calls your business phone number. Set your auto attendant up in minutes and change it anytime. Maintain a professional message to callers.
Ensure inbound calls get to your team based on any criteria you want. Avoid bouncing phone calls around with powerful call flows and automatic call forwarding.
Build a professional brand using a toll-free number included with Nextiva’s office phone system. Let customers reach you from landlines without extra toll charges.
Who’s calling? With customizable caller ID call management, build trust when team members place business phone calls. Small business owners can also block anonymous callers.
Video meetings are an excellent way for team members to collaborate and get things done. Get HD video conferencing functionality with Nextiva’s communications system.
Stop unwanted calls and voicemail messages by directing phone calls to another team member or voicemail. Your small business phone system can also forward calls based on local numbers, business hours, and holidays.
Connect a live call to another team member easily using your virtual phone system. Transfer calls via warm transfer (attended) or a blind transfer (unattended) using any desk phone, desktop app, or mobile app.
With your business VoIP phone solution, silently record any phone call without any hardware. Call recordings are secure, so only authorized personnel can access them for up to six months.
A VoIP phone system for how your team works. Advanced features like HD audio and video conferencing, text messaging, and call forwarding empower your team.
Streamline calls and text messages from your mobile device with the same business phone number. Carry your phone system in your hand. Works on iOS and Android.
Increase call quality on your business phone calls. Our desk phones, cordless phones, and conference phones sound great and work the instant you plug them in.
Boost productivity by integrating your favorite business apps with your small business phone system. Work faster using CRM, email, customer support tools, and more.
Cloud-based phone systems tend to be 60% less expensive than analog landlines.
This is especially true for small businesses because many advanced features cost more than the local telephone company. A virtual phone system offers premium features like call queues, hold music, and voicemail transcription at a fraction of the cost.
With Nextiva’s phone solution, business communication is easier (with better uptime). In addition, phone calls, text messages, and video conferencing create a better customer experience.
International calling is up to 90% cheaper with business VoIP. Its call management features let you restrict which users or ring groups can dial international phone numbers. Travel globally? You’ll avoid costly toll charges for dialing the U.S.
It also works better than traditional phone lines. It connects through PSTN with its own cloud-based Private Branch Exchange (PBX). Calls are cheaper using Voice over Internet Protocol (VoIP), saving small business owners hundreds of dollars using analog equipment.
Yes, you can use any phone number with Nextiva. You can move your business phone numbers, including landline, toll-free, cell phone, and VoIP numbers.
This process, known as porting, is free with every account. We'll guide you through every step to successfully assign numbers to each phone line.
Watch this short video to learn how to transfer phone numbers:
To get a new business phone number, choose one during account setup. Nextiva accounts also get a toll-free phone number with its VoIP phone system.
Each user who can place or receive calls is considered one line of service. You are charged for the maximum number of users you can create for your account. This means your business phone service grows with you — never pay more than you have to.
Also, some standard taxes and fees apply to each small business VoIP line on an account. For more information or tax details by state, click here.
It's easy to set up a business phone system. There are four steps to begin using your cloud-based VoIP phone service.
That's it, and you're done! You can update your settings anytime with the Nextiva Business Phone System or contact our Amazing Service® team for additional guidance.
Cloud-based VoIP provides telephone service through the internet instead of a private branch exchange (PBX system) or a traditional phone solution.
VoIP service providers like Nextiva manage the office phone system with advanced functionality like IVR call routing, voicemail to email, and call queues.
And the best part is the price. It saves businesses up to 60% off analog desk phones — only a desktop app or mobile phone app is needed.
We recommend selecting the number of lines you plan to use within the next year. Offering dedicated lines for your salesforce, customer support, and remote employees is a good idea.
Don’t forget about providing business phone lines for meeting rooms, private offices, and common areas like kitchens.
Learn more about how many phone lines your business needs in this helpful blog post.
Nextiva offers a complete platform that enables people to work from home with its cloud-based phone system.
Since 2008, the company has equipped over 100,000 companies of all sizes to grow their workforce in their office and abroad.
Here are some ways Nextiva’s small business phone system helps people work from anywhere:
Selecting the right business phone system can feel confusing. There are countless advanced features to consider along with aligning its functionality to your business needs.
The great news is that with a cloud PBX system, you don’t need to plan that far ahead. In fact, with softphones (mobile apps and desktop apps), your team can place phone calls in minutes without additional hardware.
Here are several recommendations for picking the best small business phone system.
To find the phone system for your small business, consider your current business needs and the challenges in the future, such as hiring and customer growth.
Next, take a closer look at how you want to communicate across channels:
The next area to consider is your technology needs. Is your company in an office or does everyone work remotely? Either option works great with small business VoIP. As long as you have a strong internet connection (at least 1 Mbps per user), you’ll enjoy unlimited calls in HD quality. Not sure? Take a quick VoIP call quality test.
Many business owners are familiar with traditional landline phone systems. Your phone company provides them and carries additional costs, including on-premises PBX equipment maintained by your IT team and copper wiring to connect your phones to the telephone service provider.
Analog phone lines have a reputation for reliability. Usually, they carry a clear sound, but storms or wiring problems cause downtime. Also, they can be hard to scale because they require on-premises systems. You will have to work with the telephone provider’s schedule if you want to add new phone lines or change system features. And calling fees can be high, especially for long-distance.
Unsurprisingly, traditional landline phone systems are declining in popularity due to their costs and lack of flexibility, especially with the norms of working from home.
Cloud-based phone systems (also known as Voice over IP or VoIP) offer the highest degree of flexibility and scalability. VoIP phones are created for employees who work from home or on the road since the phone number is not limited to a physical location. Plus, you’ll typically save on the cost of business calling plans, especially if you’re making long-distance calls.
At the end of the day, cloud phone systems offer more advanced features like unified communications to support the needs of every employee — and they cost less.
Moving forward with a cloud-based phone system is an important step. Now, you’ll want to familiarize yourself with the types of cloud solutions on the market.
Cloud-based phone systems are available in two different models: on-premises or cloud-hosted.
On-premises VoIP: Use your high-speed internet connection as the exclusive medium for calling and give you access and control over phone system features and settings. But, all the equipment and phone system maintenance is physically located in your office. You're responsible for updates, maintenance, and uninterrupted power and internet service. Depending on the size of your small business, this isn't the best phone solution for you.
Cloud-hosted VoIP: With a cloud phone system provider, you lean on their expertise and efficiency. You would only need a high-speed internet connection for business phone calls and team communication. In most cases, the VoIP phone provider will suggest affordable IP phones you need and free apps to receive calls from any desktop or mobile device.
Unlike on-premises VoIP or landline systems, cloud-hosted phone systems won’t carry much in the way of upfront costs. Instead, you’ll pay a monthly fee per user, plus extra costs if you request special add-ons like AI-powered virtual receptionists or call centers.
Top VoIP providers can outfit your business with dedicated technology, including phones, headsets, mobile apps, and more. Top VoIP phone system providers will also give you the dashboards and technical tools to seamlessly view every customer conversation in a single place, regardless of whether it happens by phone, email, or text messaging (SMS).
But technology can get your small business so far. As your company scales, you'll run into new communication challenges. For instance, let's say you're adding new locations or need a call center for your sales team or a customer support contact center. Will your business phone provider help you implement them? Customer service is a key differentiator among business phone systems — you don’t have to look far to see which is best.
Nextiva is the best choice for small businesses and enterprises. With its superior reliability, advanced functionality, system feature choices, ease of use, and customer service tools, no other VoIP provider comes close. Nextiva also includes live customer support 24/7. It might not seem like a big deal now, but getting real customer support from your phone service provider is priceless.
Chris Hayes
IT Director, Conan
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