Enterprise VoIP Phone Systems | Ultra-Reliable & Secure

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Enterprise VoIP system pricing

Digital

$20 $25

$25 Save 20%

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Keep tabs on what competitors are doing across social media, forums, and blogs.

Competitive monitoring
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.

Video meetings
Get on the same page by sharing your screen during a video call or exchanging key files.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Enable customers to reach your entire team via a shared SMS inbox, allowing multiple team members to access messages, respond promptly, and deliver faster resolutions.

Customer-to-team SMS Messaging
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number & minutes
Move your business forward with insight gained from data found within your voice analytics.

Advanced reporting
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.

MS Teams integration
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.

Web chat: Live & bot

Power Suite

$60 $75

$75 Save 44%

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.

Inbound sales and service call center
Route callers to best-fit agents based on demographics, language, affinity, hard skills, etc.

Priority and skills-based routing
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard*
Save your customers time and preserve experience during peak hours by allowing callers to request a call back when they reach the front of the queue.

ACD callback*

Get peace of mind with Nextiva’s enterprise VoIP systems.

Talk to an expert

Looking for more reasons to go with Nextiva?

Our enterprise VoIP features are
bound to sway you.

Unlimited Calling

Video Conferencing

Auto Attendant

Instant Messaging

Text Messaging

Call Routing

Call Forwarding

Screen Sharing

Advanced Voicemail

Team Presence

Custom Caller ID

Local & Toll-Free Numbers

Enterprise VoIP FAQs

This is a phone system that is operated and maintained by a phone service provider instead of on-premise hardware. Cloud PBX lets you lower costs, improve phone service uptime, and achieve greater business continuity.

The primary difference between enterprise and small business VoIP are the needs of the business. Enterprises stand to benefit from popular features such as call recording, voice analytics, call queues, and team collaboration.

It's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you move your phone number to a new VoIP provider.

You can transfer any number you use, including:

Landline numbers
Wireless/cell phone numbers
Virtual numbers (Google Voice, TextNow, etc.)
VoIP phone numbers
Toll-free numbers

Nextiva handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Nextiva's cloud phone system instantly.

Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.

Watch this short video to see how to transfer your phone numbers to Nextiva:

video on how number porting actually works

Larger businesses need to identify a partner that can support their broader business needs and vision for growth.

Areas to focus on include service uptime, platform reliability, customer support availability, and the ability to ramp services up as your company grows.

Top features enjoyed by enterprise VoIP users include call pop, voicemail-to-email, call recording, auto attendant, conference calls, custom dashboards, and call logs.

Every phone line consumes about 100 kbps of bandwidth. For instance, 100 lines of active calls will require 10 Mbps of asynchronous network bandwidth.

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