Capabilities of an office switchboard
See the live status of all telephone lines of your team and all departments.
Obtain real-time analytics from the entire telephone system.
Bridge multiple calls together across your telephone exchange.
Listen in on live phone calls without any interruptions.
Assign outbound caller ID from one switchboard system.
Easily add or remove agents across multiple call queues.
Research in-depth call data, including abandoned and long-distance calls.
Place outside calls from your PBX switchboard without restrictions.
HD call recording
Listen to past calls to improve communication skills.
Ensure agents meet metrics specified in their job description.