Capabilities of an office switchboard
Phone presence
See the live status of all telephone lines of your team and all departments.
Live analytics
Obtain real-time analytics from the entire telephone system.
Merge calls
Bridge multiple calls together across your telephone exchange.
Silent monitoring
Listen in on live phone calls without any interruptions.
Outbound DNIS
Assign outbound caller ID from one switchboard system.
ACD management
Easily add or remove agents across multiple call queues.
Call logs
Research in-depth call data, including abandoned and long-distance calls.
Outbound dialing
Place outside calls from your PBX switchboard without restrictions.
HD call recording
Listen to past calls to improve communication skills.
Individual stats
Ensure agents meet metrics specified in their job description.