Internet phone service 100K+ businesses run on
Cut the cord on traditional phone service. Enjoy nationwide calling, texting, and video meetings over your internet connection.
Do more with your business phone system.
Business phone systems like Nextiva use Voice over Internet Protocol (VoIP) to power your phone calls. Use a high-speed internet connection to make and receive calls from mobile devices or a desktop app. Stay ahead of the competition with a cloud-based virtual phone system.
Internet phone service pricing for businesses
For small teams
Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
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Core features:
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Inbound & Outbound VoiceConnect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
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Screenshare & file share
Get on the same page by sharing your screen during a video call or exchanging key files.
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Call routing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
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Team chat & collaboration
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Mobile app
For growing teams
Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.
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Everything in Core, plus:
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Customer-to-team SMS Messaging
Enable customers to reach your entire team via a shared SMS inbox, allowing multiple team members to access messages, respond promptly, and deliver faster resolutions.
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Toll-free number & minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your voice analytics.
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Inbound sales and service call center*
Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.
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Web chat: Live & bot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
For sales & service teams
Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless, scalable customer experience.
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Power Suite CX features:
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Voice & web chatProvide consistent support across voice and web chat channels. Use web chatbots to collect key information upfront and offer 24/7 self-service, with the option to transfer to a live agent when needed.
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Blended inbound & outbound calling
Let agents handle both incoming and outgoing calls in a single interface—maximizing productivity and reducing idle time.
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AI transcription & summarization
Automatically capture the content of voice conversations in real time and create post-call summaries.
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Customizable intelligent and skills-based routing
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.
Internet phone service that scales with you.
Business VoIP has many advantages over traditional landline or private branch exchange (PBX) phones. Lower costs and flexible unified communications make it ideal for every business.
Your favorite phone functionality but better.
Auto attendant
Call waiting
Video conferencing
Text messaging
Call recording
Call waiting
Voicemail to email
Unlimited calling
Hear from Nextiva customers
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Over 100K+ companies use Nextiva.
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Frequently Asked Questions
What is the best phone service for small business?
Small business owners have many options for their company’s phone service. Nextiva is the best internet phone service for value, advanced features, customer support, and pricing.
It’s everything your business needs — an auto-attendant, call forwarding, call management, custom caller ID, faxing, and more.
Nextiva also remains customers’ highest-rated VoIP service provider on GetVoIP and the #1 rated provider on G2 for small businesses. (November 2024)
How do I get a business phone number?
A phone number says a lot about your company.
It’s easy to get a business phone number from Nextiva. While setting up your phone system, you can select one or more phone numbers for your company. The process is interactive, so you provide a location, and you can select your new phone numbers in seconds.
Watch this short video to see how to get a business phone number:
If you need time to think about it, you can select a new business phone number while speaking with one of our cloud communication experts. Reach us via online chat or by dialing 800-799-0600. Rest assured that you can change your number later if you want.
Already have a number? We can move your phone numbers over through a process known as porting. We’ll guide you through every step, so it goes through without a hitch. You only need a recent phone bill and permission to port your number.
How do I set up internet phone service?
Setting up internet phone service is similar to plugging in your telephone. All you need is a high-speed internet connection.
If you have a desk phone, you plug in the internet cable (Ethernet) and power cord in the back of the phone, and it will set itself up.
If you don’t have a VoIP phone, no problem. Download the NextivaONE App, sign in, and begin taking calls from your Android or iOS device.
As for internet speeds, you’ll need 100 kbps of bandwidth per phone line. A modest 10 Mbps connection supports approximately 100 phone lines.
Does internet phone service work on Wi-Fi?
Yes, and it sounds great if you have a strong Wi-Fi internet connection. Today’s wireless technology works so well, so your devices can keep calls going as you work around the home or office.
Wired connections are preferred, but your callers will never know because, on Nextiva, your phone system has a fuller, richer sound in every call using HD Voice technology.
You can also enjoy your business internet phone service over your existing cellular or any other internet plan. On average, each VoIP line uses approximately 0.10 Mbps bandwidth when taking calls.
Can I sync my CRM and email with my phone system?
Yes, Nextiva lets you sync data between your email, CRM, and internet phone service with powerful integrations with your favorite business applications.
Check our integration page to see which systems sync with data—or better yet, ask your VoIP expert when you get your free, no-obligation quote. We’ll guide you through the tech check, call routing, and connecting your business VoIP system with your email and CRM software.
Popular internet phone system integrations include:
- Salesforce
- Outlook
- Google Workspace
- HubSpot
- Microsoft Teams
- Microsoft ActiveDirectory
- Single Sign On (SSO)
- Social media channels
- E-commerce channels
- App stores channels
- Online review sources
- API integrations are an add-on cost
Don’t worry. You can add or adjust your internet phone system anytime. VoIP providers also offer additional calling features, such as predictive dialing, call waiting, call centers, and more, for pro users.
Can I keep my existing phone numbers?
Yes, you can use any phone number with Nextiva’s internet phone service for your business. The process of transferring phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.
Nextiva provides this complimentary service with every account. We’ll guide you through every step to ensure you transfer your number successfully.
Watch this short video to learn how to use your existing phone numbers with Nextiva:
You can choose a new business phone number during account setup or use one you already have.