How to set up VoIP call forwarding

With a VoIP phone system, you’re always in control. Activate call forwarding whenever you want within the online dashboard.

1 Sign in to the Nextiva Voice Portal.

2 Click on Features located at the top of the screen.

3 Scroll down to the Forwarding section.

4 From here, adjust your call forwarding options.

For more information, please visit Nextiva Support.

Call forwarding policies

Call forwarding is great on its own. With advanced call forwarding, companies can establish robust forwarding policies.

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Call Forward Always

Always forward calls to a specific user, no matter what.

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Call Forward Selective

Single out origin numbers, or create a custom schedule.

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Call Forward When Busy

Forwards inbound calls on phones currently on the phone or the phone is set to the do-not-disturb mode.

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Call Forward When Unanswered

Transfers calls have no answer within a specific number of rings.

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Call Forward When Unreachable

Forward calls when a phone number or extension is unavailable.

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Location Forwarding

Direct all calls to all extensions managed within a business to alternative numbers.

With these call forwarding policies, you get the most out of your cloud phone system.