Call forwarding overview

Route incoming calls to another number so you can receive calls anywhere, at any time. With Call Forwarding, define when incoming calls need to be forwarded and to which phone number. Nextiva offers multiple Call Forwarding options that can be applied to Users, Call Centers, Call Groups, and Auto Attendants.  

Call forward always

Out of the office for the day? Activate Call Forward Always to automatically forward all incoming calls to a mobile device or another phone number. For example, when Users are out of the office or go on vacation and would still like to receive all their phone calls, they can turn on Call Forward Always to forward calls to their mobile phone. Simply turn off the feature to route calls back to the office phone.

Call forward selective

Need to redirect specific calls? Call Forward Selective forwards User-specified incoming calls to another phone number under predetermined conditions. This feature is excellent if Users have individual calls they would like to route to a specific number. 

Call forward when busy

Busy on the phone? Use Call Forward When Busy to forward all incoming calls to a different phone number when Call Waiting is disabled, and the User is on another call, or the User’s phone is set to Do Not Disturb. You can also choose to forward to a voicemail box where messages can be retrieved at a more convenient time or by another team member.

Call forward when unanswered

Can’t get to the phone in time? Use Call Forward When Unanswered to forward all incoming calls to a different phone number if not answered within a specified number of rings. This is an excellent feature for Users who prefer calls to be answered by a receptionist, assistant, or co-worker, rather than let calls go to voicemail. 

Call forward when unreachable

Power or the internet down? Let Call Forward When Unreachable forward all incoming calls to another phone number or extension when the phone is offline.  

Location forwarding

Moving the staff? Location-wide power outage? Use Location Forwarding to forward all calls to all Users within a Location to another phone number or extension. 


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Updated on September 13, 2021

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