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Setting up call forward when busy 

From the NextOS admin home page, select Users > Actions > Voice Settings > Forwarding > Call forward (busy).

Enter the extension or phone number to forward calls to. To send calls to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000).  

Enter the extension or phone number to forward calls to. To send calls to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000). Click Save.