Use Call Forward When Busy to forward all of a User’s incoming calls to a different phone number when Call Waiting is disabled while they are on another call or the User’s phone is set to Do Not Disturb. In a Do Not Disturb state, the phone status is busy. Call Forward When Busy allows incoming calls to reach someone else or forward to a different voicemail box where messages can be retrieved at a more convenient time or by another team member.
Configure Call Forward When Busy for a User as an Administrator or as a User.
Setting Up Call Forward When Busy for a User as an Administrator
- Visit www.nextiva.com, and click Client Login to log in to NextOS.
- From the NextOS Home Page, select Voice.
- From the Nextiva Voice Admin Dashboard, hover over Users at the top of the screen and select Manage Users.
- Hover over the desired User and click the corresponding Pencil icon.
- Scroll down and click to expand the Forwarding section, then click the Call forward When Busy option.
- In the Phone Number field, enter the extension or alternate phone number to which calls will forward. To send a call to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000).
- Click Save.
- Make sure the ON/OFF button is set to ON. If set to OFF, click the button to change the setting to ON.
Setting Up Call Forward When Busy as a User
- Visit www.nextiva.com, and click Client Login to log in to NextOS.
- From the NextOS Home Page, select Voice.
- From the Nextiva Voice User Dashboard, select Features at the top-right corner.
- Click to expand the Forwarding section, then click the Call Forward When Busy option.
- In the Phone Number field, enter the extension or alternate phone number to which calls will forward. To send a call to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000).
- Click Save.
- Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the settings to ON.
