Setting Up Call Forward When Busy

Use Call Forward When Busy to forward all of a User’s incoming calls to a different phone number when Call Waiting is disabled while they are on another call or the User’s phone is set to Do Not Disturb. In a Do Not Disturb state, the phone status is busy. Call Forward When Busy allows incoming calls to reach someone else or forward to a different voicemail box where messages can be retrieved at a more convenient time or by another team member.

Configure Call Forward When Busy for a User as an Administrator or as a User.

 

Setting Up Call Forward When Busy for a User as an Administrator

 

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users at the top of the screen and select Manage Users.
  4. Hover over the desired User and click the corresponding Pencil icon.
  5. Scroll down and click to expand the Forwarding section, then click the Call forward When Busy option.
  6. In the Phone Number field, enter the extension or alternate phone number to which calls will forward. To send a call to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000).
  7. Click Save.
  8. Make sure the ON/OFF button is set to ON. If set to OFF, click the button to change the setting to ON.

 

Setting Up Call Forward When Busy as a User

 

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice User Dashboard, select Features at the top-right corner. 
  4. Click to expand the Forwarding section, then click the Call Forward When Busy option.
  5. In the Phone Number field, enter the extension or alternate phone number to which calls will forward. To send a call to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000).
  6. Click Save.
  7. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the settings to ON.

 

 

 

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Updated on November 6, 2019

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