Download NextivaONE Free Desktop & Mobile Apps
What's new? Product updates & enhancements
Searching...

How to set up call forward busy

Forward all incoming calls to a different phone number or extension when you are busy on a call or do-not-disturb is enabled.

Choose the image that looks most like your screen once logged in.

Screen Voice Admin
Screen Home Page

Setting up call forward when busy

  1. (Admin only) From the NextOS admin home page, select Users > Actions > Voice Settings > Forwarding > Call forward (busy).
  2. (User only) From the NextOS user home page, select Voice >Forwarding > Call forward (busy).
  3. Enter the extension or phone number to forward calls to. To send calls to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000).  

Setting up call forward when busy

From the Nextiva voice admin dashboard, hover over Users > Manage Users > select the user > Forwarding > Call Forward When Busy. 

Enter the extension or phone number to forward calls to. To send calls to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g. *551000 for the voicemail box of extension 1000). Click Save. 

Need additional help? Click here.

Was this article helpful?

Yes No